Green haze on my 30" monitor...

[SirFelixCat]

So I was one of the suckers that was an early adopter of the Gateway XHD3000 (do not buy them...this is a rampant problem w/ them!) and after about 14 months, the LCD screen is starting to go green on me.

What I mean is that on the left 1/3 of the entire screen, everything is green and 'pixel-y'.

I figure it's sunk and there is nothing I can do about it, but I thought I would ask.

TIA!

 

[Spikesoldier]

call gateway (acer) im guessing the warranty is only one year, but talk to them they might approve the RMA if it is out of warranty, or you might have to bite the bullet and pay for service. for a lcd monitor i have no idea what they charge but im sure you would like to have your nice lcd display back.

 

[SirFelixCat]

Yeah, unless you "purchase Tech support time in 15, 30, 60 or 90 min intervals" you have to chat/email. LOL.


Yet another reason to avoid Gateway in the future.

But I'm chatting w/ them to see what they'll say, although, if you look at the reviews all over the net re: this monitor, not only is this widespread, but Gateway's CS bascially tells everyone they are SOL, to bad for ya!

We shall see.

Thanks.

 

[thilanliyan]

Thank goodness I didn't end up getting that monitor. I was sooo close to getting one when it hit $1000CAD but decided against it after reading about issues with it. Hopefully something works out for you.

 

[SirFelixCat]

Wow...this should turn people off of Gateway...here is the chat transcript:

Incident in progress
You are in a Live Automation incident with Layana_GWSI373.
Layana_GWSI373 joined the incident.
Layana_GWSI373 says:
Welcome to Gateway Chat. My name and badge number are Layana_GWSI373. I am looking at your account and the information you submitted. I will begin troubleshooting with you in just a moment.
Layana_GWSI373 says:
Edward, thank you for being online. I appreciate your patience..<br>May I confirm that the serial number of your product is xxxxxxx?<br>
edward uhler says:
I also see that this is a VERY WIDESPREAD issue
edward uhler says:
yes thats correct
Layana_GWSI373 says:
Thank you for the information.<br>By validating the serial number, we can see that your computer is not covered under the warranty.<br>
edward uhler says:
Obviously
edward uhler says:
i have 3 questions:
edward uhler says:
1) cand it be fixed?
edward uhler says:
2) how much to fix it?
edward uhler says:
3) Gateway must be aware of this issue affecting a large percentage of the customers who bought this monitor and have it happen w/i 2 years of buy it (just after the warranty expires)
Layana_GWSI373 says:
May I confirm that your computer is having issue with display?
edward uhler says:
what is gateways response to this?
edward uhler says:
yes, that is correct
Layana_GWSI373 says:
I am sorry to inform you that this issue is not reported under known issues.
edward uhler says:
i can show you a plethora of reviews showing this exact problem
edward uhler says:
all over the net
Layana_GWSI373 says:
I apologize for the inconvenience. My scope of support is limitted to customers whose computer is covered under warranty. However we have another department named Answers By Gateway. You can contact them for better assistance regarding this issue whereas it is a paid support.<br>Answers by Gateway Phone #: 1.800.229.1103 <br>
Layana_GWSI373 says:
It was a pleasure working with you. Thank you for using Gateway Live Chat. Have a great day. <br>
edward uhler says:
so let me see if i understand this
edward uhler says:
for me to even find out if gateway can fix this issue
edward uhler says:
i have to pay gateway to even answer my question?!?
Layana_GWSI373 says:
I apologize for the inconvenience. My scope of support is limitted to customers whose computer is covered under warranty.
edward uhler says:
ok
edward uhler says:
but can you answer that question?
edward uhler says:
do i have to pay to find out if gateway can fix my issue?
edward uhler says:
?
Layana_GWSI373 says:
I would recommend you to contact Answers By Gateway, They will be in a better position to fix this issue.<br>
Send message to:
View Live Log End Session
Incident Duration: 0:13:04
Incident: ' edward uhler'. Layana_GWSI373 says: I would recommend you to contact Answers By Gateway, They will be in a better position to fix this issue.

So I call and "sorry it's out of warranty, nothing we can do. Goodbye"


:speechless:

 

[brblx]

wow.

hope my fpd2185 never shits the bed.

 

[thilanliyan]

Wow...that's sad. Thankfully there are a lot of other companies to buy monitors from.

 

[soccerballtux]

Yuck! I hadn't heard any horror stories from gateway in a while. That's nasty.

 

[akugami]

I have a Gateway home pc. Luckily I know how to troubleshoot most of what usually goes wrong with a computer. However...that chat transcript is just something else. Basically, if you're out of warranty, Gateway's standard response is to say F U.

Don't blame the customer service representative entirely. He didn't try to go outside of the canned responses but usually that's because the supervisors and others in charge of him don't give a crap. With proper training, a good call center will usually be able to elevate the issue and at least give you a response on whether they can fix it and how much it would cost.

 

[Kakkoii]

Perhaps there's a way to set your computer to output raised Red/Blue values to counteract the dying blue/red parts of your pixels on your monitor? If so that could at least help a bit for the time being until you can get a new monitor.

 

[SirFelixCat]

Thanks to everyone who is commiserating w/ me, heh.


So yeah that's where Gateway stands.

Luckily, here in Vegas, I found a computer repair store that says they can fix it...estimate is $150-$200, so I'm giving it a shot and will report back. They said that in 1-3 days, they'll call me back, tell me what the problem is, what part(s) will fix it, and how much it will be total. Like I said, I'll report back.


Kakkoii - I already sort of replaced it w/ 2-24" monitors, so now I have a 4 monitor setup (my 2-20" Dells) and my 2-24" Samsung monitors. If all goes well and they are able to repair my Gateway, I have a conundrum...do I sell the Gateway, my 2-24" monitors, my 2-20" monitors (leaving my setup as the 30" and 2- 24" monitors), or do I give the 30" to my gf and sell (possibly return to Sam's club) her 37" Westy that doubles for her as a monitor/TV...choices choices...

 

[Kakkoii]

Well, what resolution are the 24"ers?

And why would you give her a monitor that's probably going to start failing again not long after it's been fixed, and sell her currently fine working one? Or is it not also?


Also, what kind of work do you do that you have so many monitors lol?

 

[SirFelixCat]

Originally posted by: Kakkoii
Well, what resolution are the 24"ers? 1920x1200 and are 2 months old. Just not sure if we're selling those or not.

And why would you give her a monitor that's probably going to start failing again not long after it's been fixed, and sell her currently fine working one? Or is it not also? This is a good point. Again, not sure what direction we'll go...but then again, if it's legit fixed, then it should be a non-issue.


Also, what kind of work do you do that you have so many monitors lol?

I play poker for a living