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Got Star Wars Trilogy, and DVD came damaged...

P

Parn

Senior member
I got the DVD set, and was going to watch the bonus features. The disc looks a little damaged, and when I put it into my dvd player, it can't read the DVD....

So, naturally I feel like crap and want it replaced, but if I do it through Amazon, I'll have to return and get it exchanged... (which will cost me shipping). Who do I contact to have the disc replaced?
 
probably through whoever distributed the DVD's (probably lucasfilms).


EDIT: NVM, 20th Century FOX home entertainment is the distributor.
 
I bought my set from Walmart and the A New Hope DVD skipped. I just took it back and exchanged it.

I would return it.
 
Originally posted by: Parn
I got the DVD set, and was going to watch the bonus features. The disc looks a little damaged, and when I put it into my dvd player, it can't read the DVD....

So, naturally I feel like crap and want it replaced, but if I do it through Amazon, I'll have to return and get it exchanged... (which will cost me shipping). Who do I contact to have the disc replaced?
Click to expand...

If it was damaged to begin with and you're exchanging, Amazon will let you print out a postage paid return label for the exchange.
 
i can't think of any online retailer that would make you pay for shipping when they send you a defective product
 
Originally posted by: Parn
I got the DVD set, and was going to watch the bonus features. The disc looks a little damaged, and when I put it into my dvd player, it can't read the DVD....

So, naturally I feel like crap and want it replaced, but if I do it through Amazon, I'll have to return and get it exchanged... (which will cost me shipping). Who do I contact to have the disc replaced?
Click to expand...

Email Amazon..They'll send you a label for you to print and send for a return/exchange. No hassle and no shipping charge. I thought this was common knowledge??? 😕
 
Originally posted by: kreb

Email Amazon..They'll send you a label for you to print and send for a return/exchange. No hassle and no shipping charge. I thought this was common knowledge??? 😕
Click to expand...

This is the first time I've received a defective product through Amazon... so no... I didn't know haha.

I love the newegg comment too. Thanks for the laugh. :laugh:
 
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