It is starting to look as though the credit card companies are
really starting to get on the defensive.
I received an urgent call from the Capital One fraud department
this morning, not because someone went on a wild shopping spree,
or I had accidently hit the order submit button twenty times, but
because I had made three online purchases over the past
month. They just wanted to make sure that my card wasn't
lost or stolen.
It is nice that they are being proactive, but as someone who works
in the e-commerce industry it concerns me to see a fairly large
credit card company going out of it's way to spook anyone making
online purchases when consumer confidence is already a major
problem. I can just see someone making their first online purchase,
receiving their book or DVD from Amazon without incident, and then
receiving a concerned phone call from their credit card's fraud
dept. and then never shopping online again.
:|