Googlegear Parts Shipment Tampering

[owensdj]

I received a parts shipment by UPS today from Googlegear. The box should have contained a motherboard, processor, memory, hard drive, and a few other components. The only thing in the box was the motherboard. :Q

I called Googlegear, and they seem to think someone tampered with the shipment. They said the box should have been sealed with red tape, but it had clear tape instead. Also, the addressing label looks like it was cut from another box and taped down onto this one. I didn't notice this when the UPS man handed me the box.

How could this have happened? Who is responsible for this, Googlegear or UPS? :|

 

[bozo1]

It would be UPS eventually but any claim has to be started by Googlegear.

 

[Duvie]

I am interested in the answer to this as well....


I sometimes see sites offer insurance in shipping, but I guess i don't really know if it is covered....

If they don't get insurance then UPS is off the hook other then the report that should be filed to have them look into their handlers.
Then it goes to Googlegear and that is where I don't know. They could think you did this and now are waiting for a refund. On the other hand there was no real way for you to know what the official packing and sealing of a box would be like to see that it was fake. Other then the sure light weight feel of it you had no way when the UPS man handed it to you to know it was tampered with....


How fast did you make them (googlegear) aware of this???


Do companies carry insurance for this as a theft???

 

[Duvie]

Don't yo have to declare insurance especially since the item was likley well over 100.00 dollars??

 

[bozo1]

All depends on the shipper.

Some insure their packages for the proper amount.

Some don't insure their packages and just eat the cost of any losses as that is usually far cheaper for them in the long run.

Some require you to pay extra if you want insurance. Not many companies do this but those that do make it clear when you order.

Anyway, any claim for the mishandling needs to start with the merchant that shipped the package.

 

[Duvie]

Doesn't UPS record or at least measure all the packages prior to shipping to figure the shipping cost??? Ie large boxes though way less could be more then smaller box a few ponds more???

If so I would be interested if dimensions and weight were now figured if the shiping rate would be the same and thus tell you if the package was altered during shipment...

I mean the weight is sometimes recorded on part of the UPS shipping receipt. It is on my ground receipts. What does it say??? Put packing back in and mobo and see if the thing weighs that much.

It will at least tell you whether or not googlegear fudge up the packing and did not put in the other items. The cpu if retail box p4 could easily be 3-4lbs and the HDD about the same...so ther is at least 6lbs there and about $5.00 in shipping....

a little of your own investigation to see where the culprit may lie...I knew a few UPS guys that I wouldn't trust with certain items. if they were computer parts aware they may have seen googlegear and new it was computer parts and decided to go in and take what they want. CPU, ram, and HDD...Hmmmm...some of the best holding value things!!!

 

[bozo1]

Normally what happens is if the shipper makes a claim and the amount is enough for UPS to worry about it, they will send an inspector out to your house to inspect the package. He'll check out those things.

 

[owensdj]

Duvie, that's a good idea. The UPS label on the box I got says it weighs 16lbs, but I know it couldn't have been more than 2lbs, if that much with just a motherboard in it. That tells me the parts were stolen after the box was accepted by UPS, so it's not Googlegear's fault. I wonder if there's a way to tell what the weight was at each stop in its journey to me?

 

[Duvie]

First find how many transfers it has made....I don't think they reweigh it though!!!!


16lbs...Yep no mobo I have ever seen weighed 16lbs...It definitely was an UPS person. I hate thieves.

Pass this info onto googlegear....

 

[chizow]

Originally posted by: Duvie
First find how many transfers it has made....I don't think they reweigh it though!!!!


16lbs...Yep no mobo I have ever seen weighed 16lbs...It definitely was an UPS person. I hate thieves.

Pass this info onto googlegear....

Good catch :|

Hopefully you catch the guy! I've never been hit by the "XMS Monster".

Chiz

 

[PowerMacG5]

When building my last PC, I used googlegear, and had zero problems. One thing to note is sometimes things are shipped in multiple boxes, and only one box will have the weight information (at least that was how it was for me). UPS weighed it in total weight, and then shipped the multiple boxes seperately. Call UPS, have them look up the tracking information, and see what it says. Also, how many tracking numbers do you see t your googlegear member page (I think thats where it is, haven't needed parts in a while)? If there are multiple tracking numbers, then you know for sure, that it was multiple boxes. If you only see one, call UPS and have them check. I would hat it to come down to somebody that stole it at one of the UPS transfer points. Good Luck, and hopefully you can do something to recover the parts, or get the dollar value that you paid. Some of my questions may seem a little strange, considering you probably already know what to do, but just check everything. Hope this helps.

 

[Duvie]

If they are individually boxed items I am told they would have individual tracking numbers and thus each item would have their own weight. Now I have seen many small boxes together that have been wrapped with tape to try to keep them intact as one unit, but unless they can be insured of staying together they will each need to have tracking sheet on it incase they get separated.

Did the box seem sufficient to house all the items??? newegg when I bought 10-12 items housed all of them in one box except for the case. each bock had their own tracking number and the data on those sheets corresponded to that box....

 

[owensdj]

Duvie, this package made several transfers going from CA to SC. San Francisco to Richmond, CA to Lenexa, KS to Earth City, MO to Lexington, KY to Greensboro, NC to Greenville, SC.

The box I got might have been just barely big enough to hold all of the items. That's why I didn't think too much about it when the UPS man gave me the package. According to Googlegear, all of it should have come in one box. Looks like somebody at UPS put the motherboard into another box, put the label off the original box on the new box, and kept over $700 worth of parts. I guess they let the motherboard stay in the box so I'd think Googlegear just left out the other parts. Googlegear said they would give me a credit for the missing parts and have a UPS truck come by next week to get the fake delivery box for tampering evidence.

I'm wondering now if I should demand that Googlegear take back the Asus P4PE motherboard I received? If someone tampered with the package, how do I know they didn't damage the motherboard? The motherboard box looks beat up and some of parts on the motherboard have actually poked through the anti-static bag, like the clips that hold the memory modules. :disgust:

 

[Duvie]

Yes I would have them take it back...the whole package was compromised...

 

[nocash]

I used to work for UPS. What most likely happened, is the original box was damaged, stuff spilled out. The box was sent to a clerk to check the contents. Clerk sees motherboard is OK. Puts it in a new box and sends it on its way. Happened dozens of times everyday at the center I worked at. It was my job to take these packages to the clerk. Most likley the stuff spilled in the back of the trailer and nobody knew what box it come from. They put the extra stuff in the trailer in a box and send it to the clerk to find out where it goes. I would call your UPS center to see if they have your stuff, most likely they will. Since it was a repacked box it should be fairly easy to file a claim. Good Luck

 

[everman]

Originally posted by: nocash
I used to work for UPS. What most likely happened, is the original box was damaged, stuff spilled out. The box was sent to a clerk to check the contents. Clerk sees motherboard is OK. Puts it in a new box and sends it on its way. Happened dozens of times everyday at the center I worked at. It was my job to take these packages to the clerk. Most likley the stuff spilled in the back of the trailer and nobody knew what box it come from. They put the extra stuff in the trailer in a box and send it to the clerk to find out where it goes. I would call your UPS center to see if they have your stuff, most likely they will. Since it was a repacked box it should be fairly easy to file a claim. Good Luck

This Happens a lot? :Q

 

[owensdj]

nocash, you might be right. I wondered why somebody would go to all of that trouble to steal those parts but not take the motherboard too. Also, seems like a thief wouldn't have used a different box, just put junk into the same box to make it weigh about the same.

What type of claim should I file? Should I try to get the parts that spilled out or try to have UPS replace the parts with new ones from Googlegear?

This reminds me of those comedy skits on Crank Yankers where the people on the show are pretending to be crazy people working for UPS. One time they told a customer that a UPS employee on drugs might have set their package on fire.

 

[mastertech01]

Its part of the UPS Smash and carry policy.

 

[Duvie]

Isn't or shouldn't UPS be required to mark or make note of the incident incase the seller or buyer inquires...


Also I have eseen googlegear packaging as well as neweggs and there is no way things will just spill out unless the complete morons at UPS treat the boxes like garbage which I sometimes suspect....

If that is how they do business maybe they need to slowdown and do their job right....