Back in late January I ordered over $900 worth of components from Googlegear to build a new P4 computer. In the box that should have contained most of the items, only the motherboard in a damaged box was there. Over $800 worth of items were missing.
I called Googlegear about this and they said a UPS truck would come by my house to pick up the box for evidence of shipment tampering and Googlegear would give me a credit to reorder the missing items when the paperwork came back from UPS . The UPS man picked up the box on February 6th and also insisted that I include the motherboard. It's been over 2 months now and Googlegear still hasn't given me a credit for any of the missing items, so I'm out over $800. I've tried leaving them voice mail several times over the past month and sending them e-mails, but they almost never respond. The last time I heard from them was several weeks ago by e-mail and they still say they will give me a credit.
I had no other way to turn but write a letter to my credit card company telling them what happened and that Googlegear has had 2 months to give me a credit but has not done so. I can't tell the Anandtech forum users that they should never buy from Googlegear again, but I know I won't. :disgust:
I called Googlegear about this and they said a UPS truck would come by my house to pick up the box for evidence of shipment tampering and Googlegear would give me a credit to reorder the missing items when the paperwork came back from UPS . The UPS man picked up the box on February 6th and also insisted that I include the motherboard. It's been over 2 months now and Googlegear still hasn't given me a credit for any of the missing items, so I'm out over $800. I've tried leaving them voice mail several times over the past month and sending them e-mails, but they almost never respond. The last time I heard from them was several weeks ago by e-mail and they still say they will give me a credit.
I had no other way to turn but write a letter to my credit card company telling them what happened and that Googlegear has had 2 months to give me a credit but has not done so. I can't tell the Anandtech forum users that they should never buy from Googlegear again, but I know I won't. :disgust: