Goodbye Telocity!

[Feisters]

I heard the horror stories. I read the complaints. Still, I gave them a chance. And for six months, things went smoothly. Now however, it's gone all to sh!t.

Slow-to-no e-mail. 56K like surfing and download speeds. Interminable hold times with phone tech support just to find out what the hell is going on. Even hang-ups and forever ringing phones after an hour of hold. Not from my end; from there end!

Coincidentally, Telocity has a big media blitz going on. Go figure. Another service provider over-sells their capacity. I think I might go back to Road Runner. Maybe they have their bugs worked out. I love cable download speeds, but I don't like the capped uplink. Plus I'm not comfortable with the security issues associated with the shared architecture.

Sign me; In search of a faster connection

 

[Lord Evermore]

There are no security issues with the shared network that can't be resolved by running a personal firewall or a Cable/DSL router or a server with security functions installed and running.

DSL in general is just having a bad time. I'd like to see the entire industry just give up. Just one day say "Well, we tried. It could have been great but we took too long and it's not what it could have been because we couldn't work things out between competitors. We'll have to try something else."

 

[jacobnero6918]

DSL is a bit to complex with to many companies involved. At least with cable there is only one person to call and complain to.

 

[kranky]

That's funny, I just got a piece of junk mail today from Telocity pushing their DSL.

Lord Evermore's post makes a lot of sense. The sad thing is that high-speed access is a choice between DSL and cable - run by the two industries which are most notorious for crappy customer service.

 

[Feisters]

And crappy customer service is what I'm getting right now! I'm on my second hour of hold. No big deal. ("Your call is important to us. All calls will be answered in the order . . . ) HOLD THE PRESSES!

I just got off the phone with Telocity tech support. They gave me two new primary and secondary DNS server addys. I also asked them about the crappy e-mail service and I got the company line, "We are currently upgrading. . . " I also asked them about deleting a secondary account that had been misspelled. They pretty much said it couldn't be done. Excuse me!? I actually asked the guy, "Just what kind if database are you running that you can't edit a record?" "I don't know sir." Figures.

 

[Feisters]

Telocity is down again. I'm posting this from my back up 56K line. This isn't the first time, but it certainly is the last time for Telocity.