GoDaddy Technical Support

[cpals]

Okay, here's the background info:

A friend had a website hosted through their service and he wanted to switch over to my server so I changed his dns records to point to my server and everything worked fine. Then he realized that he wanted some of the webmail that he used to have on the old server and I thought that should be okay without having to mess with the dns records because I've done things like this before. So I edited my "hosts" file on my computer to point to webmail.his-domain.com but it didn't work. Everything else did, but that didn't for some reason.

So I called up GoDaddy support and the guy said once I changed the dns settings over to the new server the old server cleared up that email space for new things since I guess it knew somehow it wasn't being used. This doesn't make sense to me since his account is still active (we hadn't cancelled yet) and I don't think servers automatically delete things. He was very ademant (sp?) about that the email was lost and if I switched back the dns settings to the server it would relocate new space for the email.

I tried to talk to him, but I could tell he was getting mad at me since I couldn't figure out what he was talking about. Is he right and I just learned something new or does he not know what he's talking about?

 

[DeviousTrap]

Hope about editing the dns zone on your server for the subdomain and try it that way?

 

[paulney]

Theoretically it's possible, depending on how their system is set up. When you point DNS records to their server, they alos host a catch-all e-mail there for your domain name. You point DNS records to your friends's server - they remove your email.

 

[cpals]

Thanks for the suggestion Devious... tried it, but it didn't work. Well, it did work like it should, but when I type email.domain.com it just 404s. I'm not sure but I think godaddy might have a different kind of email setup and maybe the email for the domain name isn't stored on the same server as the website (thus would be a different ip address) and since I don't know that ip address I can't forward the dns settings there.

I'll keep researching though...

 

[bunker]

his domain.com now points to your box, therefore, mail.domain.com also points to your box so unless you have the ip of his old mail server you're SOL.

 

[cpals]

Originally posted by: bunker
his domain.com now points to your box, therefore, mail.domain.com also points to your box so unless you have the ip of his old mail server you're SOL.

That's what I'm thinking. I had the ip of the webserver, but I think they used a different ip for the email. Oh well.