- Jan 7, 2002
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General Motors Corp., moving beyond the U.S. mail, said it will begin this month notifying car and truck owners of recall notices through its OnStar in-vehicle communications service.
The world's largest automaker said Wednesday it will contact owners through the onboard system if they fail to bring their vehicles to a dealer for recall repairs within 60 days of receiving an initial notice.
"We want to remind owners that complying with a recall notice is very important," said Gay Kent, GM's director of product investigations. "Recall notices are not junk mail that should be set aside or thrown away."
Subscribers who press the blue OnStar button during non-emergency service calls will be told of the recall and given the opportunity to connect with a dealer to schedule repairs. Owners also will be able to learn specifics of the recall by being patched over to GM customer assistance officials.
Kent said the reminders are aimed at increasing recall completion rates, which in recent years have ranged from more than 50 percent to about 98 percent.
Automakers typically notify owners of a recall by mail and then follow up with postcards every two months.
OnStar, a GM subsidiary, is expected to be included on all GM vehicles in 2007. It alerts emergency rescue officials when an air bag deploys or the vehicle is struck in a moderate to severe crash.
As an option, OnStar service costs $695 -- roughly $500 for the hardware and $200 for the first year's subscription fee, said OnStar spokesman Terry Sullivan. After the first year, the subscription price is $16.95 a month, Sullivan said. He noted the retention rate for service is more than 60 percent.
On a monthly basis, the OnStar service, launched in 1996, is used to report 800 air bag deployments and 350 stolen vehicles. http://www.detnews.com/2005/autosinsider/0508/17/01-284204.htm
The world's largest automaker said Wednesday it will contact owners through the onboard system if they fail to bring their vehicles to a dealer for recall repairs within 60 days of receiving an initial notice.
"We want to remind owners that complying with a recall notice is very important," said Gay Kent, GM's director of product investigations. "Recall notices are not junk mail that should be set aside or thrown away."
Subscribers who press the blue OnStar button during non-emergency service calls will be told of the recall and given the opportunity to connect with a dealer to schedule repairs. Owners also will be able to learn specifics of the recall by being patched over to GM customer assistance officials.
Kent said the reminders are aimed at increasing recall completion rates, which in recent years have ranged from more than 50 percent to about 98 percent.
Automakers typically notify owners of a recall by mail and then follow up with postcards every two months.
OnStar, a GM subsidiary, is expected to be included on all GM vehicles in 2007. It alerts emergency rescue officials when an air bag deploys or the vehicle is struck in a moderate to severe crash.
As an option, OnStar service costs $695 -- roughly $500 for the hardware and $200 for the first year's subscription fee, said OnStar spokesman Terry Sullivan. After the first year, the subscription price is $16.95 a month, Sullivan said. He noted the retention rate for service is more than 60 percent.
On a monthly basis, the OnStar service, launched in 1996, is used to report 800 air bag deployments and 350 stolen vehicles. http://www.detnews.com/2005/autosinsider/0508/17/01-284204.htm
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