GM report shows it loses 25% of shoppers because of reliability concerns...

[NFS4]

...even though complaints by new-car owners fell 10 percent in the past year:Q:Q:Q

http://auto.com/industry/iwirg25_20020525.htm

 

[shiner]

You on some sort of anti-GM kick tonight or what?

 

[glen]

I've had GM cars, and I can't imagine ever owning one again.
I have a BMW now.
I used to have a Honda.
The Honda wa s great, and in the future I think I will get either a Toyota or a Lexus.

 

[NFS4]

Originally posted by: shinerburke
You on some sort of anti-GM kick tonight or what?

WTF?? I post links to news and I get called biased. Oh well

In the other thread, I said that the EXT made no since to me when you can have the Tahoe. How is that knocking GM? In this thread, all I did was posted the title of a news article.

Guess you can't win

 

[glen]

GM cars suck so bad I am convinced half their sales are due to folks who misguidely think they are "buying American."

 

[prontospyder]

I hear that GM has one of the highest customer loyalty rates in the industry.

 

[Evadman]

I may buy an import when those companies figure out how to make a truck. Granted the Tacoma and such are decent, but put them up against a ford dodge or chevy? And what about a 3/4 or 1 ton version? ( all I buy )

I want my truck indesctructable. Concidering what i have put my Dodge though Dodge seems to make decent trucks. ( besides the fact that I have gone though 3 rears already, and am on the way to the 4th baised on the nice gear whine )

Jumping curbs, bushes, islands, and small cars is not what this truck was made for, but it does it decently.

And it is not a sloutch in the power department either, but most was added after the fact

So until I see a decent 3/4 ton Toyota truck, I will stay with the big 3.

<----- Doesn't really have any problems with any US manufaturers. Have a preference for Chevy, but owns a Dodge while looking @ buying a Ford 350 superduty I am so wierd

 

[yakko]

I am not suprised.

 

[tcsenter]

GM report shows it loses 25% of shoppers because of reliability concerns...

Once you have a reputation, its hard to outlive it. GM earned that reputation with the 'things' they produced in the late 1970's through the late 1980's. I think GM has come a long way, it now can boast a rate of in-model improvement that exceeds the average of Japanese automakers and the reliability gap is closing. But they have some more work to do before they meet the standard of reliability set by the Japanese, and I think this kind of report can serve as additional incentive and motivation (that GM needs).

 

[NFS4]

Originally posted by: tcsenter

GM report shows it loses 25% of shoppers because of reliability concerns...

Once you have a reputation, its hard to outlive it. GM earned that reputation with the 'things' they produced in the late 1970's through the late 1980's. I think GM has come a long way, it now can boast a rate of in-model improvement that exceeds the average of Japanese automakers and the reliability gap is closing. But they have some more work to do before they meet the standard of reliability set by the Japanese, and I think this kind of report can serve as additional incentive and motivation (that GM needs).

"GM is getting fairly competitive in initial quality, but in terms of long-term reliability, they've still got some catching up to do with Toyota," said Richard Shainin of Shainin LLC, a Livonia, Michigan-based quality consultant for General Motors and other manufacturers. "Their market share may go up with all the exciting new vehicles they're introducing, but it will drop back again if they're not delivering reliability over the long haul."

General Motors' Consumer Reports ranking is unacceptable, executives said in the analysis. Only eight of 46 GM cars and trucks from this model year are expected to provide above-average reliability, compared with 17 of 17 vehicles from Toyota, according to the magazine, which surveyed its readers on the performance of 512,000 vehicles.

 

[tcsenter]

You have to remember this was a "survey" of car-buyer "opinions", not a study of actual reliability. A survey of this type will invariably be influenced by people's perceptions of a car-maker's reputation.

 

[TuffGuy]

is anyone truly surprised?

 

[Muadib]

Originally posted by: yakko
I am not suprised.

Ditto.

 

[kLezViruS]

SHOCKING!!!!!

 

[goodoptics]

Originally posted by: kLezViruS
SHOCKING!!!!!

 

[Lucky]

I am one of those 25%.

 

[Lounatik]

What really amazes me is some of the silly engineering on some,if not most,GM vehicles. I ve had a 96 Camaro that had a bad water pump.It took me two freakin days to change it and the vehicle only had 60 thou on the odo.Putting brackets where nobody in their right mind would put them.....hell I had to remove the compressor because the damn bracket was somehow tied into the water pump!
My brother has a 97 Firebird.6 cylinder model, nice open bay under the hood to work on vehicle, right? Wronger than poop.He tried for several hours to get the back plugs off, to no avail. Now the reason he tried this was because the vehicle is sputtering real bad.At 40 thousand miles.And GM knows this is a problem because they have sent out a bulletin regarding this. Do they tell the consumer? Hell no,Joe Schmuck has to go to the dealer and hope he dont get ripped off on something that should have never happened in the first place. Oh, and I almost forgot about the infamous GM letter to their dealers regarding their fantastic paint jobs that tend to fall off of their vehicles.
Reliability? Cripes they have had almost 100 damn years to perfect their vehicle reliability.All the while playing on some poor working class slob with the "Buy American" drivel.
I will keep my Toyota p/u with 140k and exactly 0.00 spent on repairs (other than the required timing belt,etc) and my Mazda 626 with 80k on the odo and about 0.00 in repairs.And GM can keep their reliability claims and stik them where the sun hasn't been seen for a while.





Peace



Lounatik

 

[LAUST]

Originally posted by: Evadman
I may buy an import when those companies figure out how to make a truck. Granted the Tacoma and such are decent, but put them up against a ford dodge or chevy? And what about a 3/4 or 1 ton version? ( all I buy )

I want my truck indesctructable. Concidering what i have put my Dodge though Dodge seems to make decent trucks. ( besides the fact that I have gone though 3 rears already, and am on the way to the 4th baised on the nice gear whine )

Jumping curbs, bushes, islands, and small cars is not what this truck was made for, but it does it decently.

And it is not a sloutch in the power department either, but most was added after the fact

So until I see a decent 3/4 ton Toyota truck, I will stay with the big 3.

<----- Doesn't really have any problems with any US manufaturers. Have a preference for Chevy, but owns a Dodge while looking @ buying a Ford 350 superduty I am so wierd

Yeah, the domestic trucks and V8 powered cars are not the problem, it's the Cavaliers and Sunfire's and crap like that thats hurting them, my truck is the same way, towin, racing, 4x4'n (far more then your average sedan could even handle a single afternoon) and dailey driving while being aftermarket supercharged for 4 years now and it's running great.

 

[Pliablemoose]

I'll second the opinion on domestic cars (sedans), name one sedan on a price/performance par with say a Maxima, Accord, Camry, etc. The reason Americans have run from GM (& I grew up loving GM) is the quality just isn't there.

The pickup thing is strange, no foreign pickups have come close to taking away any of the big 3 market share, and I can't understand why Toyota, Honda or Nissan (Mazda's pretty well controlled by Ford so they will never introduce a competing product) can't build a Full size pickup in the 3/4 ton range that could compete with the big 3's offerings.

For instance, go try to buy a diesel in a Toyota Tundra... The Tundra's a great truck, but can't compete in the 3/4 ton class- have you ever seen a Tundra pull a 5th wheel motorhome?

 

[NFS4]

Originally posted by: Pliablemoose
I'll second the opinion on domestic cars (sedans), name one sedan on a price/performance par with say a Maxima, Accord, Camry, etc. The reason Americans have run from GM (& I grew up loving GM) is the quality just isn't there.

The pickup thing is strange, no foreign pickups have come close to taking away any of the big 3 market share, and I can't understand why Toyota, Honda or Nissan (Mazda's pretty well controlled by Ford so they will never introduce a competing product) can't build a Full size pickup in the 3/4 ton range that could compete with the big 3's offerings.

For instance, go try to buy a diesel in a Toyota Tundra... The Tundra's a great truck, but can't compete in the 3/4 ton class- have you ever seen a Tundra pull a 5th wheel motorhome?

Toyota has a 1-ton Tundra in the works and a new DOHC 5.4 liter V8 as well. Honda and Nissan are also coming to the full-size market.

 

[LAUST]

The pickup thing is strange, no foreign pickups have come close to taking away any of the big 3 market share, and I can't understand why Toyota, Honda or Nissan (Mazda's pretty well controlled by Ford so they will never introduce a competing product) can't build a Full size pickup in the 3/4 ton range that could compete with the big 3's offerings.

For instance, go try to buy a diesel in a Toyota Tundra... The Tundra's a great truck, but can't compete in the 3/4 ton class- have you ever seen a Tundra pull a 5th wheel motorhome?

Yeah, the Tundra has a long ways to go in 1/2 ton world also, the 4.7 is very gutless untill you hit 3000RPM, the Avalanch is outselling the Tundra (5.3 rocks it) Hopefully the bigger displacement coming out soon will really fix the powerband, cause as is it's not very good at all, and that will bring more competition to the table for the big 3 trucks.

 

[LAUST]

Originally posted by: NFS4

Toyota has a 1-ton Tundra in the works and a new DOHC 5.4 liter V8 as well. Honda and Nissan are also coming to the full-size market.

Now we need them to come up with a Diesel option too for that 1-ton

edit: Isn't that Honda gonna be GM powered also?