Got a unique problem and dont know how to best address the issue. Two identical builds, between neighbor and myself. Ordering same parts from Monarch on two different orders and ended up with an old version of the Enermax PSU on the second order that was placed days after the first, and the second indentical PSU doesnt have SLI support! Even though their web page plaining states it plainly does!
They want me to ship it back to them under an RMA, but try and pry a working PSU out of a shiny new gaming computer in the hands of three gaming starved teenagers, that they have been playing non stop for 72 hrs, in 8 hr tag team shifts, and tell them that "sorry no games for the time it takes to get shipped back to Monarch, the RMA processed and then shipping time back here to reinstall what should have been shipped correctly in the first place!
Seems like Monarch tried to stick a bunch of kids with old product and I was wondering if a DFI/Monarch rep could help sort it out. I would happily buy another PSU unit first for them and then RMA the old PSU for a cash refund, but Monarch then whats to charge me a restocking fee for that convenience to cover their deviousness in shipping an old product line under the same item number!
Isnt that pretty much a bait and switch?
I can understand that business is business and when on the second order there was also a non-sli capable video card ordered (upgrading an old pc- but then Monarch backordered it as they had oversold) they put 2 + 2 and got 5, thinking that an SLI PSU was not required and here was the opportunity to move an older version of the product and still keep the customer happy.
I have only heard great things about Monarch, and have great success with them in the past, but the CS rep I spoke to was rather sharp and unyielding. I would have pushed harder and moved up the food chain, but after a long hold time, and the discussion with the CS rep, a client called on the other line and I had to cut it short.
I PM'd MonarchJoe last week before this post, but maybe he is on vacation as I dont have a response yet.
They want me to ship it back to them under an RMA, but try and pry a working PSU out of a shiny new gaming computer in the hands of three gaming starved teenagers, that they have been playing non stop for 72 hrs, in 8 hr tag team shifts, and tell them that "sorry no games for the time it takes to get shipped back to Monarch, the RMA processed and then shipping time back here to reinstall what should have been shipped correctly in the first place!
Seems like Monarch tried to stick a bunch of kids with old product and I was wondering if a DFI/Monarch rep could help sort it out. I would happily buy another PSU unit first for them and then RMA the old PSU for a cash refund, but Monarch then whats to charge me a restocking fee for that convenience to cover their deviousness in shipping an old product line under the same item number!
Isnt that pretty much a bait and switch?
I can understand that business is business and when on the second order there was also a non-sli capable video card ordered (upgrading an old pc- but then Monarch backordered it as they had oversold) they put 2 + 2 and got 5, thinking that an SLI PSU was not required and here was the opportunity to move an older version of the product and still keep the customer happy.
I have only heard great things about Monarch, and have great success with them in the past, but the CS rep I spoke to was rather sharp and unyielding. I would have pushed harder and moved up the food chain, but after a long hold time, and the discussion with the CS rep, a client called on the other line and I had to cut it short.
I PM'd MonarchJoe last week before this post, but maybe he is on vacation as I dont have a response yet.
