Gigabyte RMA is awesome!

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AndrewR

Lifer
Oct 9, 1999
11,157
0
0
So I had a computer issue a few months back, and my motherboard and video card were damaged somehow. I quickly swapped the motherboard with another ASUS model (the damaged one was the A7N8X-E, or something to that effect), but the video card, a Gigabyte, started acting weird, too. I finally swapped that out and then decided to RMA both under warranty.

Gigabyte's process was very straightforward, and I received information on where and how to send it immediately. They even had a way to check on their website for the status. The replacement showed up in the mail today. The amazing part is that I bought the card in Japan, but they didn't blink when I put in for warranty service. Fixed it without question.

ASUS, on the other hand, wasn't as easy. I submitted a request for an RMA then received an email requesting additional information. I also bought that part in Japan, but they didn't question that part in the return email. Well, I sent them the additional information, but I have YET to hear back from them on the RMA process (I haven't pushed, admittedly).

So, good going to Gigabyte -- they've earned some loyalty from me. ASUS -- I regret replacing my damaged board with another of your products. :|
 
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Trevante

Senior member
Jul 13, 2005
227
0
0
I just RMA'd an ASUS board and I will agree with you that their RMA is kinda crappy.

For starters, I couldn't even find a tech support number on their website. The only number I found was for laptop support. Luckily, I had the mobo manual which had the number in it.

So I call them and I get it setup and I mail it to them. I believe they received it on October the 17th. They said the process would take 5-10 days in an email, so I espexted it to take maybe 15 days max.

There is no place to check your RMA status at their website. If you want an RMA status check, you have to call their RMA department (which usually means about 5-10 minutes on hold). If I hadn't called them at all, I would never have any idea what was going on with my mobo. I'm not saying they should call you and tell you, but being able to check online would be really nice.

The one thing that I especially didn't like was the inaccuracy of their info. The board arrived at my house Noveber 18th, which is 1 day short of a month for the entire process. The week before that, I called them (I think it was thursday) and they said the board was going to be shipped and they'd give me a tracking number when it did ship. I expected it on Monday. Nothing on moday, so I called them, and they said it was in shipping and should ship within a day or two. Called em on wednesday, and they said it was still in shipping. Called on Friday, and they said the board had already arrived at my house (I'm here at college so I wasn't there myself), and only then did I get my tracking number (over the phone, never got the number in my email).

Asus has some good products here and there, but they need to up their service some.
 
DasFox

DasFox

Diamond Member
Sep 4, 2003
4,668
46
91
Oh the OLE Asus CRAPPY support thread, well that's why I've never bothered to own a ASUS, been hearing this horror story for 5 years now.

<---------- HAPPY ABIT OWNER ;)
 
G

GOREGRINDER

Senior member
Oct 31, 2005
382
0
0
i 2nd the pile of dog poo goin to ASUS,...have you ever talked to thier 3rd level technicians on the phone,...biggest fookin jerkoff's i swear,...and when i compared the same chipset board with ABIT ,..oooo did he get pissy with me,..lol,...they tried to weasel in every way shape and form from giving me an RMA(which im not one to sit and take being treated like that,,ask my gf she gets so embarressed when i mess with compusa and best buy employee's cuz they are patronizing idots straight up) from serious RAID controller and usb probs,......"just use a single drive" was thier answer,...and "just use a ps2 mouse",..its like thank you for that "3rd level" technician answer you dumb c***sucker :|,...so i ended up calling them back the next day telling them i fixed the problem,...they brought up my file number and responded with "im glad our technicians could assist you,did you follow the technincians directions?",...i said "i gave the ASUS board away and went back to ABIT and i just wanted to let you know my problems are completely resolved :D"
 
Googer

Googer

Lifer
Nov 11, 2004
12,576
7
81
Iwill technical support is pretty darn good. I have called them in the past and almost always gotten ahold of a live person.
 
A

AndrewR

Lifer
Oct 9, 1999
11,157
0
0
Originally posted by: DasFox
Oh the OLE Asus CRAPPY support thread, well that's why I've never bothered to own a ASUS, been hearing this horror story for 5 years now.

<---------- HAPPY ABIT OWNER ;)
Click to expand...

I had three Abit boards in a row die on me about 5 years ago. I avoid those and MSI for the same reason. :)
 
Ricemarine

Ricemarine

Lifer
Sep 10, 2004
10,507
0
0
Yes, gigabyte RMA is pwnage.
They got my x800xt back, and sent me a replacement right away. :)
They didn't even try to repair it.
 
Mem

Mem

Lifer
Apr 23, 2000
21,476
13
81
OCZ owns all in support..
Click to expand...

I think you mean Crucial when it comes to ram ;),IMHO Crucial customer support is awesome,fast and I had no trouble getting a replacement Crucial ram that was faulty even without my Crucial receipt that I lost.

:)
 
N

ncik

Junior Member
Jan 20, 2005
7
0
0
Originally posted by: Trevante
There is no place to check your RMA status at their website. If you want an RMA status check, you have to call their RMA department (which usually means about 5-10 minutes on hold). If I hadn't called them at all, I would never have any idea what was going on with my mobo. I'm not saying they should call you and tell you, but being able to check online would be really nice.
Click to expand...

Some useful info gleaned from a previous e-mail from Asus RMA, should help any of you folks on the same boat:

----------
CSR - ASUS Computers
510-739-3777 ext. 5105

For RMA Online Request:
http://rma.asus.com/enduser/RmaRequest.aspx
Or send an email to RMA@ASUS.COM

Check RMA Status Online:
http://eservice.asus.com/user.html

Technical Support:
502-995-0883 Option 3
http://helpdesk.asus.com
Click to expand...

Good luck.
 
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