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Gigabyte Customer Service SUCKS

S

serialb

Diamond Member
Just a rant here:

First of all, I don't understand why mobo makers are still putting the jet engine on the northbridge... OK, moving on...

I purchased the 8IEXP back in September and the northbridge fan died last week. Sent an email to Gigabyte about the issue and it takes them a whole week to reply. And they replied 2 in a row. The first one is the standard RMA email asking me to provide things like serial numbers. The second one is enclosed below:
Hello,
did you just want to replace the fan?, if so just send us a self
addressed stamped envelope along with the request and send us
proof of purchase too!
Click to expand...

When I had problems with the Epox fan, or Antec missing part, I didn't have to send shipping both ways. I am going to ask Gigabyte if I can fax the information over, then have them send it over right away.

I don't think I am a picky customer, but I know I'll think twice before I purchase any Gigabyte products in the future.
 
Gigabyte products suck too.
The Easytune4 doesn't work properly on my 8IGX.

No wonder why Gigabyte is always no.4 after Asus, ECS, MSI.
 
I agree, gigabyte is. I am glad I bought mine through Newegg, they didn't give me any problems at all😀
 
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