GF's 3-week-old Nexus One died. HTC: We will replace with a refurbished phone?

[theeedude]

Doesn't she have a month to return it and bail out of contract?

 

[Pliablemoose]

You realize Google still did not design the hardware for this phone, right? And Google is not handling the exchange process, all of that is HTC. Google surely had a bigger hand in what hardware the phone had, how it was marketed/sold etc... but the phone was still made by HTC. As for recalling the phones, I hardly think thats necessary. The ONLY common problem the Nexus one has is poor placement of the antenna. If you have weak signal, that can cause some issues. But its not really a defective product, just poor placement of an antenna. Recalling it will do nothing, as they'd have to redesign the entire phone. In short, that'd be a really stupid thing to do.

Outside of that, every phone has some issues. EVERY phone. Just because you hear of a few people say the battery life sucks, or someone says their pixels went dead on their screen, or whatever. You think the Nexus is the first phone to have complaints of bad battery life? Hah. Try every touchscreen phone since they started coming out. Including your precious Iphone.

Bottom line is this. I suspect the N1 has the same amount of issues as any other devices. They just get a lot of media because of google's sales technique with the device.

LOL, I don't think I've ever complained about the N1's battery life.

And your suggestion to root the phone to fix some other issues voids the warranty.

 

[vshah]

LOL, I don't think I've ever complained about the N1's battery life.

And your suggestion to root the phone to fix some other issues voids the warranty.

google engineers have stated on xda that hardware issues would still be covered under the warranty even if the device was unlocked.

 

[Raduque]

google engineers have stated on xda that hardware issues would still be covered under the warranty even if the device was unlocked.

root != unlocking.

Also, getting refurbs as a replacement is pretty common. Every time I've gotten a warranty or insurance replacement it was a refurb. The only exception was my LG Dare, the screen died after having it for about 3 days, I exchanged it at the Verizon store and they gave me a NIB one - it was too new to have any refurbs yet.

 

[Suspicious-Teach8788]

Just so you know, problems 2 and 3 are fairly easily fixable if you root the phone. There is a kernal hack that increases the volume of the phone quite substantially. I'll put it to you this way, when I talk on the phone, if the volume is all the way up it literally hurts my ear. Compared to, prior to the hack, the phone was definitely hard to hear in noisy environments.

You can, but there's only so much you can do with a small speaker. Maybe adjusting some of the gain tables can help. I can't comment on how good it is because my N1 is gone, but if I could try it would be interesting to compare against the N1.

It's a problem for me at work because when I'm on the manufacturing floor I cannot hear a thing.

Bottom line is this. I suspect the N1 has the same amount of issues as any other devices. They just get a lot of media because of google's sales technique with the device.

Perhaps, but I feel like the Droid was viewed as the best thing since sliced bread. No one ever seemed to have a complaint about it.

 

[vshah]

You can, but there's only so much you can do with a small speaker. Maybe adjusting some of the gain tables can help. I can't comment on how good it is because my N1 is gone, but if I could try it would be interesting to compare against the N1.

It's a problem for me at work because when I'm on the manufacturing floor I cannot hear a thing.



Perhaps, but I feel like the Droid was viewed as the best thing since sliced bread. No one ever seemed to have a complaint about it.

the volume hack definitely made it easier to hear. my old sony ericsson had less volume but slightly better quality. the speakerphone is now VERY loud as well...