Question Getting 'The system cannot find the file specified' error when installing program

Jan 5, 2002
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0
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#1
I am trying to install Gigabyte AORUS OSD Sidekick but I am getting the following error:

eb_fte-error2-1.png

Feature transfer error

Error: -2 The system cannot find the file specified.
Here is the log:

Code:
=== Verbose logging started: 07/02/2019  20:50  Build type: SHIP UNICODE 5.00.10011.00  Calling process: D:\Storage\Desktop\osd sidekick install.exe ===
MSI (c) (2C:F0) [20:50:49:418]: SOFTWARE RESTRICTION POLICY: Verifying package --> 'C:\Users\Username1\AppData\Local\Temp\{DE8785E4-32AE-4C5C-AD9C-D5FEFDD4BDDD}\OSDSidekick.msi' against software restriction policy
MSI (c) (2C:F0) [20:50:49:418]: SOFTWARE RESTRICTION POLICY: C:\Users\Username1\AppData\Local\Temp\{DE8785E4-32AE-4C5C-AD9C-D5FEFDD4BDDD}\OSDSidekick.msi has a digital signature
MSI (c) (2C:F0) [20:50:49:597]: SOFTWARE RESTRICTION POLICY: C:\Users\Username1\AppData\Local\Temp\{DE8785E4-32AE-4C5C-AD9C-D5FEFDD4BDDD}\OSDSidekick.msi is permitted to run at the 'unrestricted' authorization level.
MSI (c) (2C:F0) [20:50:49:598]: Cloaking enabled.
MSI (c) (2C:F0) [20:50:49:598]: Attempting to enable all disabled privileges before calling Install on Server
MSI (c) (2C:F0) [20:50:49:599]: End dialog not enabled
MSI (c) (2C:F0) [20:50:49:599]: Original package ==> C:\Users\Username1\AppData\Local\Temp\{DE8785E4-32AE-4C5C-AD9C-D5FEFDD4BDDD}\OSDSidekick.msi
MSI (c) (2C:F0) [20:50:49:599]: Package we're running from ==> C:\Users\Username1\AppData\Local\Temp\{DE8785E4-32AE-4C5C-AD9C-D5FEFDD4BDDD}\OSDSidekick.msi
MSI (c) (2C:F0) [20:50:49:600]: Machine policy value 'DisableUserInstalls' is 0
MSI (c) (2C:F0) [20:50:49:600]: APPCOMPAT: Compatibility mode property overrides found.
MSI (c) (2C:F0) [20:50:49:600]: APPCOMPAT: looking for appcompat database entry with ProductCode '{2540B844-EDCE-4921-8F6A-FE14334E3256}'.
MSI (c) (2C:F0) [20:50:49:600]: APPCOMPAT: no matching ProductCode found in database.
MSI (c) (2C:F0) [20:50:49:604]: MSCOREE not loaded loading copy from system32
MSI (c) (2C:F0) [20:50:49:605]: Machine policy value 'TransformsSecure' is 0
MSI (c) (2C:F0) [20:50:49:605]: User policy value 'TransformsAtSource' is 0
MSI (c) (2C:F0) [20:50:49:606]: Machine policy value 'DisablePatch' is 0
MSI (c) (2C:F0) [20:50:49:606]: Machine policy value 'AllowLockdownPatch' is 0
MSI (c) (2C:F0) [20:50:49:606]: Machine policy value 'DisableLUAPatching' is 0
MSI (c) (2C:F0) [20:50:49:606]: Machine policy value 'DisableFlyWeightPatching' is 0
MSI (c) (2C:F0) [20:50:49:606]: APPCOMPAT: looking for appcompat database entry with ProductCode '{2540B844-EDCE-4921-8F6A-FE14334E3256}'.
MSI (c) (2C:F0) [20:50:49:606]: APPCOMPAT: no matching ProductCode found in database.
MSI (c) (2C:F0) [20:50:49:606]: Transforms are not secure.
MSI (c) (2C:F0) [20:50:49:606]: Note: 1: 2205 2:  3: Control
MSI (c) (2C:F0) [20:50:49:606]: PROPERTY CHANGE: Adding MsiLogFileLocation property. Its value is 'D:\Storage\Desktop\setup.log'.
MSI (c) (2C:F0) [20:50:49:606]: No Command Line.
MSI (c) (2C:F0) [20:50:49:606]: PROPERTY CHANGE: Adding PackageCode property. Its value is '{64F6A39E-4134-42D8-9E9E-B62B47F6885B}'.
MSI (c) (2C:F0) [20:50:49:606]: Product Code passed to Engine.Initialize:           '(none)'
MSI (c) (2C:F0) [20:50:49:606]: Product Code from property table before transforms: '{2540B844-EDCE-4921-8F6A-FE14334E3256}'
MSI (c) (2C:F0) [20:50:49:606]: Product Code from property table after transforms:  '{2540B844-EDCE-4921-8F6A-FE14334E3256}'
MSI (c) (2C:F0) [20:50:49:606]: Product not registered: beginning first-time install
MSI (c) (2C:F0) [20:50:49:606]: PROPERTY CHANGE: Adding ProductState property. Its value is '-1'.
MSI (c) (2C:F0) [20:50:49:606]: Entering CMsiConfigurationManager::SetLastUsedSource.
MSI (c) (2C:F0) [20:50:49:606]: User policy value 'SearchOrder' is 'nmu'
MSI (c) (2C:F0) [20:50:49:606]: Adding new sources is allowed.
MSI (c) (2C:F0) [20:50:49:606]: PROPERTY CHANGE: Adding PackagecodeChanging property. Its value is '1'.
MSI (c) (2C:F0) [20:50:49:606]: Package name extracted from package path: 'OSDSidekick.msi'
MSI (c) (2C:F0) [20:50:49:606]: Package to be registered: 'OSDSidekick.msi'
MSI (c) (2C:F0) [20:50:49:607]: Note: 1: 2262 2: AdminProperties 3: -2147287038
MSI (c) (2C:F0) [20:50:49:607]: Machine policy value 'DisableMsi' is 0
MSI (c) (2C:F0) [20:50:49:607]: Machine policy value 'AlwaysInstallElevated' is 0
MSI (c) (2C:F0) [20:50:49:607]: User policy value 'AlwaysInstallElevated' is 0
MSI (c) (2C:F0) [20:50:49:607]: Product installation will be elevated because user is admin and product is being installed per-machine.
MSI (c) (2C:F0) [20:50:49:607]: Running product '{2540B844-EDCE-4921-8F6A-FE14334E3256}' with elevated privileges: Product is assigned.
MSI (c) (2C:F0) [20:50:49:607]: TRANSFORMS property is now:
MSI (c) (2C:F0) [20:50:49:607]: PROPERTY CHANGE: Adding VersionDatabase property. Its value is '200'.
MSI (c) (2C:F0) [20:50:49:607]: SHELL32::SHGetFolderPath returned: C:\Users\Username1\AppData\Roaming
MSI (c) (2C:F0) [20:50:49:607]: SHELL32::SHGetFolderPath returned: C:\Users\Username1\Favorites
MSI (c) (2C:F0) [20:50:49:607]: SHELL32::SHGetFolderPath returned: C:\Users\Username1\AppData\Roaming\Microsoft\Windows\Network Shortcuts
MSI (c) (2C:F0) [20:50:49:607]: SHELL32::SHGetFolderPath returned: C:\Users\Username1\Documents
MSI (c) (2C:F0) [20:50:49:607]: SHELL32::SHGetFolderPath returned: C:\Users\Username1\AppData\Roaming\Microsoft\Windows\Printer Shortcuts
MSI (c) (2C:F0) [20:50:49:608]: SHELL32::SHGetFolderPath returned: C:\Users\Username1\AppData\Roaming\Microsoft\Windows\Recent
MSI (c) (2C:F0) [20:50:49:608]: SHELL32::SHGetFolderPath returned: C:\Users\Username1\AppData\Roaming\Microsoft\Windows\SendTo
MSI (c) (2C:F0) [20:50:49:608]: SHELL32::SHGetFolderPath returned: C:\Users\Username1\AppData\Roaming\Microsoft\Windows\Templates
MSI (c) (2C:F0) [20:50:49:608]: SHELL32::SHGetFolderPath returned: C:\ProgramData
MSI (c) (2C:F0) [20:50:49:608]: SHELL32::SHGetFolderPath returned: C:\Users\Username1\AppData\Local
MSI (c) (2C:F0) [20:50:49:608]: SHELL32::SHGetFolderPath returned: C:\Users\Username1\Pictures
MSI (c) (2C:F0) [20:50:49:608]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Administrative Tools
MSI (c) (2C:F0) [20:50:49:608]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup
MSI (c) (2C:F0) [20:50:49:608]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu\Programs
MSI (c) (2C:F0) [20:50:49:608]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu
MSI (c) (2C:F0) [20:50:49:608]: SHELL32::SHGetFolderPath returned: C:\Users\Public\Desktop
MSI (c) (2C:F0) [20:50:49:609]: SHELL32::SHGetFolderPath returned: C:\Users\Username1\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Administrative Tools
MSI (c) (2C:F0) [20:50:49:609]: SHELL32::SHGetFolderPath returned: C:\Users\Username1\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup
MSI (c) (2C:F0) [20:50:49:609]: SHELL32::SHGetFolderPath returned: C:\Users\Username1\AppData\Roaming\Microsoft\Windows\Start Menu\Programs
MSI (c) (2C:F0) [20:50:49:609]: SHELL32::SHGetFolderPath returned: C:\Users\Username1\AppData\Roaming\Microsoft\Windows\Start Menu
MSI (c) (2C:F0) [20:50:49:609]: SHELL32::SHGetFolderPath returned: D:\Storage\Desktop
MSI (c) (2C:F0) [20:50:49:609]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Templates
MSI (c) (2C:F0) [20:50:49:609]: SHELL32::SHGetFolderPath returned: C:\Windows\Fonts
MSI (c) (2C:F0) [20:50:49:610]: Note: 1: 2898 2: MS Sans Serif 3: MS Sans Serif 4: 0 5: 16
MSI (c) (2C:F0) [20:50:49:613]: MSI_LUA: Setting AdminUser property to 1 because this is the client or the user has already permitted elevation
MSI (c) (2C:F0) [20:50:49:613]: MSI_LUA: Setting MsiRunningElevated property to 1 because the install is already running elevated.
MSI (c) (2C:F0) [20:50:49:614]: PROPERTY CHANGE: Adding MsiRunningElevated property. Its value is '1'.
MSI (c) (2C:F0) [20:50:49:614]: PROPERTY CHANGE: Adding Privileged property. Its value is '1'.
MSI (c) (2C:F0) [20:50:49:614]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\MS Setup (ACME)\User Info 3: 2
MSI (c) (2C:F0) [20:50:49:614]: PROPERTY CHANGE: Adding USERNAME property. Its value is 'Username1'.
MSI (c) (2C:F0) [20:50:49:614]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\MS Setup (ACME)\User Info 3: 2
MSI (c) (2C:F0) [20:50:49:614]: PROPERTY CHANGE: Adding DATABASE property. Its value is 'C:\Users\Username1\AppData\Local\Temp\{DE8785E4-32AE-4C5C-AD9C-D5FEFDD4BDDD}\OSDSidekick.msi'.
MSI (c) (2C:F0) [20:50:49:614]: PROPERTY CHANGE: Adding OriginalDatabase property. Its value is 'C:\Users\Username1\AppData\Local\Temp\{DE8785E4-32AE-4C5C-AD9C-D5FEFDD4BDDD}\OSDSidekick.msi'.
MSI (c) (2C:F0) [20:50:49:614]: Machine policy value 'MsiDisableEmbeddedUI' is 0
MSI (c) (2C:F0) [20:50:49:614]: EEUI - Disabling MsiEmbeddedUI due to existing external or embedded UI
MSI (c) (2C:F0) [20:50:49:614]: EEUI - Disabling MsiEmbeddedUI in quiet mode
=== Logging started: 07/02/2019  20:50 ===
MSI (c) (2C:F0) [20:50:49:614]: Note: 1: 2205 2:  3: PatchPackage
MSI (c) (2C:F0) [20:50:49:614]: Machine policy value 'DisableRollback' is 0
MSI (c) (2C:F0) [20:50:49:614]: User policy value 'DisableRollback' is 0
MSI (c) (2C:F0) [20:50:49:614]: PROPERTY CHANGE: Adding UILevel property. Its value is '2'.
MSI (c) (2C:F0) [20:50:49:614]: Note: 1: 2203 2: C:\Windows\Installer\inprogressinstallinfo.ipi 3: -2147287038
MSI (c) (2C:F0) [20:50:49:614]: Note: 1: 2205 2:  3: LaunchCondition
MSI (c) (2C:F0) [20:50:49:614]: Note: 1: 2228 2:  3: LaunchCondition 4: SELECT `Condition` FROM `LaunchCondition`
MSI (c) (2C:F0) [20:50:49:614]: APPCOMPAT: [DetectVersionLaunchCondition] Failed to initialize pRecErr.
MSI (c) (2C:F0) [20:50:49:615]: MsiOpenPackageEx is returning 0
MSI (c) (2C:F0) [20:50:49:615]: MsiOpenPackage is returning 0
MSI (c) (2C:F0) [20:50:49:615]: PROPERTY CHANGE: Adding SETUPEXEDIR property. Its value is 'D:\Storage\Desktop'.
MSI (c) (2C:F0) [20:50:49:615]: PROPERTY CHANGE: Modifying SETUPEXENAME property. Its current value is 'setup.exe'. Its new value: 'osd sidekick install.exe'.
InstallShield 20:50: Status returned from summary info: 0
InstallShield 20:50: Status returned obtaining PID_TEMPLATE property: 0
InstallShield 20:50: Template summary for current package: Intel;1033
InstallShield 20:50: Package is 32-bit
MSI (c) (2C:F0) [20:50:49:616]: PROPERTY CHANGE: Adding SUPPORTDIR property. Its value is 'C:\Users\Username1\AppData\Local\Temp\{54FD4A7C-B6C1-43FD-BA8C-892A61527F4C}'.
MSI (c) (2C:F0) [20:50:49:616]: PROPERTY CHANGE: Adding ISSETUPDRIVEN property. Its value is '1'.
InstallShield 20:50: Skin path for patch install: C:\Program Files (x86)\InstallShield Installation Information\{2540B844-EDCE-4921-8F6A-FE14334E3256}\setup.isn
InstallShield 20:50: Not using skins for this installation.  Could not find skin file C:\Program Files (x86)\InstallShield Installation Information\{2540B844-EDCE-4921-8F6A-FE14334E3256}\setup.isn.
InstallShield 20:50: Using product language 1033
InstallShield 20:50: Extracting support file setup.inx to C:\Users\Username1\AppData\Local\Temp\{54FD4A7C-B6C1-43FD-BA8C-892A61527F4C}\setup.inx
InstallShield 20:50: Extracting support file ISRT.dll to C:\Users\Username1\AppData\Local\Temp\{54FD4A7C-B6C1-43FD-BA8C-892A61527F4C}\ISRT.dll
InstallShield 20:50: Extracting support file setup.exe to C:\Users\Username1\AppData\Local\Temp\{54FD4A7C-B6C1-43FD-BA8C-892A61527F4C}\setup.exe
InstallShield 20:50: Detected X64 OS
InstallShield 20:50: Extracting support file ISBEWX64.exe to C:\Users\Username1\AppData\Local\Temp\{54FD4A7C-B6C1-43FD-BA8C-892A61527F4C}\ISBEW64.exe
InstallShield 20:50: Extracting support file _isres_0x0409.dll to C:\Users\Username1\AppData\Local\Temp\{54FD4A7C-B6C1-43FD-BA8C-892A61527F4C}\_isres_0x0409.dll
InstallShield 20:50: Extracting support file String1033.txt to C:\Users\Username1\AppData\Local\Temp\{54FD4A7C-B6C1-43FD-BA8C-892A61527F4C}\String1033.txt
InstallShield 20:50: Skipping optional support file _isuser_0x0409.dll
MSI (c) (2C:F0) [20:50:49:653]: Doing action: ISSetupFilesExtract
Action start 20:50: ISSetupFilesExtract.
MSI (c) (2C:A8) [20:50:49:654]: Invoking remote custom action. DLL: C:\Users\Username1\AppData\Local\Temp\MSI71DF.tmp, Entrypoint: SFStartupEx
MSI (c) (2C:EC) [20:50:49:655]: Cloaking enabled.
MSI (c) (2C:EC) [20:50:49:655]: Attempting to enable all disabled privileges before calling Install on Server
MSI (c) (2C:EC) [20:50:49:655]: Connected to service for CA interface.
1: Starting to extract setup files
1: Getting SUPPORTDIR property :  C:\Users\Username1\AppData\Local\Temp\{54FD4A7C-B6C1-43FD-BA8C-892A61527F4C}
1: Extracting SetupFiles to:  C:\Users\Username1\AppData\Local\Temp\{54FD4A7C-B6C1-43FD-BA8C-892A61527F4C}
1: Getting ISSetupFile table view
1: Executing ISSetupFile table view
1: Extracting Setup File:
1: C:\Users\Username1\AppData\Local\Temp\{54FD4A7C-B6C1-43FD-BA8C-892A61527F4C}\VLI_Billboard_Test_V07.exe
1: Extracting Setup File:
1: C:\Users\Username1\AppData\Local\Temp\{54FD4A7C-B6C1-43FD-BA8C-892A61527F4C}\vcredist_x86.exe
1: Extracting Setup File:
1: C:\Users\Username1\AppData\Local\Temp\{54FD4A7C-B6C1-43FD-BA8C-892A61527F4C}\UpdPack.exe
1: Setting SUPPORTDIR property to:  C:\Users\Username1\AppData\Local\Temp\{54FD4A7C-B6C1-43FD-BA8C-892A61527F4C}
MSI (c) (2C!B0) [20:50:53:962]: PROPERTY CHANGE: Adding ISSETUPFILESCOMPLETED property. Its value is 'Completed'.
1: Setting ISSETUPFILESCOMPLETED property
Action ended 20:50: ISSetupFilesExtract. Return value 1.
MSI (c) (2C:F0) [20:50:53:962]: Doing action: AppSearch
Action start 20:50: AppSearch.
MSI (c) (2C:F0) [20:50:53:963]: Note: 1: 2205 2:  3: AppSearch
MSI (c) (2C:F0) [20:50:53:963]: Note: 1: 2228 2:  3: AppSearch 4: SELECT `Property`, `Signature_` FROM `AppSearch`
Action ended 20:50: AppSearch. Return value 0.
MSI (c) (2C:F0) [20:50:53:963]: Doing action: LaunchConditions
Action start 20:50: LaunchConditions.
MSI (c) (2C:F0) [20:50:53:963]: Note: 1: 2205 2:  3: LaunchCondition
MSI (c) (2C:F0) [20:50:53:963]: Note: 1: 2228 2:  3: LaunchCondition 4: SELECT `Condition`, `Description` FROM `LaunchCondition`
Action ended 20:50: LaunchConditions. Return value 0.
MSI (c) (2C:F0) [20:50:53:963]: Doing action: FindRelatedProducts
Action start 20:50: FindRelatedProducts.
Action ended 20:50: FindRelatedProducts. Return value 1.
MSI (c) (2C:F0) [20:50:53:963]: Doing action: ValidateProductID
Action start 20:50: ValidateProductID.
Action ended 20:50: ValidateProductID. Return value 1.
MSI (c) (2C:F0) [20:50:53:963]: Doing action: CostInitialize
Action start 20:50: CostInitialize.
MSI (c) (2C:F0) [20:50:53:963]: Machine policy value 'MaxPatchCacheSize' is 10
MSI (c) (2C:F0) [20:50:53:984]: PROPERTY CHANGE: Adding ROOTDRIVE property. Its value is 'D:\'.
MSI (c) (2C:F0) [20:50:53:984]: PROPERTY CHANGE: Adding CostingComplete property. Its value is '0'.
Action ended 20:50: CostInitialize. Return value 1.
MSI (c) (2C:F0) [20:50:53:984]: Doing action: FileCost
Action start 20:50: FileCost.
MSI (c) (2C:F0) [20:50:53:984]: Note: 1: 2205 2:  3: Class
MSI (c) (2C:F0) [20:50:53:984]: Note: 1: 2205 2:  3: Extension
MSI (c) (2C:F0) [20:50:53:984]: Note: 1: 2205 2:  3: TypeLib
Action ended 20:50: FileCost. Return value 1.
MSI (c) (2C:F0) [20:50:53:984]: Doing action: IsolateComponents
Action start 20:50: IsolateComponents.
Action ended 20:50: IsolateComponents. Return value 0.
MSI (c) (2C:F0) [20:50:53:985]: Doing action: setUserProfileNT
Action start 20:50: setUserProfileNT.
MSI (c) (2C:F0) [20:50:53:985]: PROPERTY CHANGE: Adding USERPROFILE property. Its value is 'C:\Users\Username1'.
Action ended 20:50: setUserProfileNT. Return value 1.
MSI (c) (2C:F0) [20:50:53:985]: Doing action: setAllUsersProfile2K
Action start 20:50: setAllUsersProfile2K.
MSI (c) (2C:F0) [20:50:53:985]: PROPERTY CHANGE: Adding ALLUSERSPROFILE property. Its value is 'C:\ProgramData'.
Action ended 20:50: setAllUsersProfile2K. Return value 1.
MSI (c) (2C:F0) [20:50:53:985]: Doing action: ResolveSource
Action start 20:50: ResolveSource.
MSI (c) (2C:F0) [20:50:53:985]: Resolving source.
MSI (c) (2C:F0) [20:50:53:985]: Resolving source to launched-from source.
MSI (c) (2C:F0) [20:50:53:985]: Setting launched-from source as last-used.
MSI (c) (2C:F0) [20:50:53:985]: PROPERTY CHANGE: Adding SourceDir property. Its value is 'C:\Users\Username1\AppData\Local\Temp\{DE8785E4-32AE-4C5C-AD9C-D5FEFDD4BDDD}\'.
MSI (c) (2C:F0) [20:50:53:985]: PROPERTY CHANGE: Adding SOURCEDIR property. Its value is 'C:\Users\Username1\AppData\Local\Temp\{DE8785E4-32AE-4C5C-AD9C-D5FEFDD4BDDD}\'.
MSI (c) (2C:F0) [20:50:53:985]: PROPERTY CHANGE: Adding SourcedirProduct property. Its value is '{2540B844-EDCE-4921-8F6A-FE14334E3256}'.
MSI (c) (2C:F0) [20:50:53:985]: SOURCEDIR ==> C:\Users\Username1\AppData\Local\Temp\{DE8785E4-32AE-4C5C-AD9C-D5FEFDD4BDDD}\
MSI (c) (2C:F0) [20:50:53:985]: SOURCEDIR product ==> {2540B844-EDCE-4921-8F6A-FE14334E3256}
MSI (c) (2C:F0) [20:50:53:985]: Determining source type
MSI (c) (2C:F0) [20:50:53:985]: Source type from package 'OSDSidekick.msi': 0
MSI (c) (2C:F0) [20:50:53:986]: Source path resolution complete. Dumping Directory table...
MSI (c) (2C:F0) [20:50:53:986]: Dir (source): Key: TARGETDIR    , Object: C:\Users\Username1\AppData\Local\Temp\{DE8785E4-32AE-4C5C-AD9C-D5FEFDD4BDDD}\    , LongSubPath:     , ShortSubPath:
MSI (c) (2C:F0) [20:50:53:986]: Dir (source): Key: WindowsFolder    , Object: C:\Users\Username1\AppData\Local\Temp\{DE8785E4-32AE-4C5C-AD9C-D5FEFDD4BDDD}\    , LongSubPath:     , ShortSubPath:
MSI (c) (2C:F0) [20:50:53:986]: Dir (source): Key: USERPROFILE    , Object: C:\Users\Username1\AppData\Local\Temp\{DE8785E4-32AE-4C5C-AD9C-D5FEFDD4BDDD}\UserProfile\    , LongSubPath: UserProfile\    , ShortSubPath: USERPR~1\
MSI (c) (2C:F0) [20:50:53:986]: Dir (source): Key: ProgramMenuFolder    , Object: C:\Users\Username1\AppData\Local\Temp\{DE8785E4-32AE-4C5C-AD9C-D5FEFDD4BDDD}\Programs\    , LongSubPath: Programs\    , ShortSubPath:
MSI (c) (2C:F0) [20:50:53:986]: Dir (source): Key: gigabyte    , Object: C:\Users\Username1\AppData\Local\Temp\{DE8785E4-32AE-4C5C-AD9C-D5FEFDD4BDDD}\Programs\GIGABYTE\    , LongSubPath: Programs\GIGABYTE\    , ShortSubPath:
MSI (c) (2C:F0) [20:50:53:986]: Dir (source): Key: osdsid_1_osdsidekick    , Object: C:\Users\Username1\AppData\Local\Temp\{DE8785E4-32AE-4C5C-AD9C-D5FEFDD4BDDD}\Programs\GIGABYTE\OSDSidekick\    , LongSubPath: Programs\GIGABYTE\OSDSidekick\    , ShortSubPath: Programs\GIGABYTE\OSDSID~1\
MSI (c) (2C:F0) [20:50:53:986]: Dir (source): Key: ProgramFilesFolder    , Object: C:\Users\Username1\AppData\Local\Temp\{DE8785E4-32AE-4C5C-AD9C-D5FEFDD4BDDD}\program files\    , LongSubPath: program files\    , ShortSubPath: PROGRA~1\
MSI (c) (2C:F0) [20:50:53:986]: Dir (source): Key: GIGABYTE    , Object: C:\Users\Username1\AppData\Local\Temp\{DE8785E4-32AE-4C5C-AD9C-D5FEFDD4BDDD}\program files\GIGABYTE\    , LongSubPath: program files\GIGABYTE\    , ShortSubPath: PROGRA~1\GIGABYTE\
MSI (c) (2C:F0) [20:50:53:986]: Dir (source): Key: MY_PRODUCT_NAME    , Object: C:\Users\Username1\AppData\Local\Temp\{DE8785E4-32AE-4C5C-AD9C-D5FEFDD4BDDD}\program files\GIGABYTE\OSDSidekick\    , LongSubPath: program files\GIGABYTE\OSDSidekick\    , ShortSubPath: PROGRA~1\GIGABYTE\OSDSID~1\
MSI (c) (2C:F0) [20:50:53:986]: Dir (source): Key: INSTALLDIR    , Object: C:\Users\Username1\AppData\Local\Temp\{DE8785E4-32AE-4C5C-AD9C-D5FEFDD4BDDD}\program files\GIGABYTE\OSDSidekick\    , LongSubPath: program files\GIGABYTE\OSDSidekick\    , ShortSubPath: PROGRA~1\GIGABYTE\OSDSID~1\
MSI (c) (2C:F0) [20:50:53:986]: Dir (source): Key: X64    , Object: C:\Users\Username1\AppData\Local\Temp\{DE8785E4-32AE-4C5C-AD9C-D5FEFDD4BDDD}\program files\GIGABYTE\OSDSidekick\x64\    , LongSubPath: program files\GIGABYTE\OSDSidekick\x64\    , ShortSubPath: PROGRA~1\GIGABYTE\OSDSID~1\x64\
MSI (c) (2C:F0) [20:50:53:986]: Dir (source): Key: DesktopFolder    , Object: C:\Users\Username1\AppData\Local\Temp\{DE8785E4-32AE-4C5C-AD9C-D5FEFDD4BDDD}\Desktop\    , LongSubPath: Desktop\    , ShortSubPath:
MSI (c) (2C:F0) [20:50:53:986]: Dir (source): Key: ALLUSERSPROFILE    , Object: C:\Users\Username1\AppData\Local\Temp\{DE8785E4-32AE-4C5C-AD9C-D5FEFDD4BDDD}\All Users\    , LongSubPath: All Users\    , ShortSubPath: ALLUSE~1\
Action ended 20:50: ResolveSource. Return value 1.
MSI (c) (2C:F0) [20:50:53:986]: Doing action: CostFinalize
Action start 20:50: CostFinalize.
MSI (c) (2C:F0) [20:50:53:986]: PROPERTY CHANGE: Adding OutOfDiskSpace property. Its value is '0'.
MSI (c) (2C:F0) [20:50:53:986]: PROPERTY CHANGE: Adding OutOfNoRbDiskSpace property. Its value is '0'.
MSI (c) (2C:F0) [20:50:53:986]: PROPERTY CHANGE: Adding PrimaryVolumeSpaceAvailable property. Its value is '0'.
MSI (c) (2C:F0) [20:50:53:986]: PROPERTY CHANGE: Adding PrimaryVolumeSpaceRequired property. Its value is '0'.
MSI (c) (2C:F0) [20:50:53:986]: PROPERTY CHANGE: Adding PrimaryVolumeSpaceRemaining property. Its value is '0'.
MSI (c) (2C:F0) [20:50:53:986]: Note: 1: 2262 2: Patch 3: -2147287038
MSI (c) (2C:F0) [20:50:53:986]: Note: 1: 2205 2:  3: Condition
MSI (c) (2C:F0) [20:50:53:986]: PROPERTY CHANGE: Adding TARGETDIR property. Its value is 'D:\'.
MSI (c) (2C:F0) [20:50:53:986]: PROPERTY CHANGE: Modifying USERPROFILE property. Its current value is 'C:\Users\Username1'. Its new value: 'C:\Users\Username1\'.
MSI (c) (2C:F0) [20:50:53:986]: PROPERTY CHANGE: Adding gigabyte property. Its value is 'C:\ProgramData\Microsoft\Windows\Start Menu\Programs\GIGABYTE\'.
MSI (c) (2C:F0) [20:50:53:986]: PROPERTY CHANGE: Adding osdsid_1_osdsidekick property. Its value is 'C:\ProgramData\Microsoft\Windows\Start Menu\Programs\GIGABYTE\OSDSidekick\'.
MSI (c) (2C:F0) [20:50:53:986]: PROPERTY CHANGE: Adding GIGABYTE property. Its value is 'C:\Program Files (x86)\GIGABYTE\'.
MSI (c) (2C:F0) [20:50:53:986]: PROPERTY CHANGE: Adding MY_PRODUCT_NAME property. Its value is 'C:\Program Files (x86)\GIGABYTE\OSDSidekick\'.
MSI (c) (2C:F0) [20:50:53:986]: PROPERTY CHANGE: Adding INSTALLDIR property. Its value is 'C:\Program Files (x86)\GIGABYTE\OSDSidekick\'.
MSI (c) (2C:F0) [20:50:53:986]: PROPERTY CHANGE: Adding X64 property. Its value is 'C:\Program Files (x86)\GIGABYTE\OSDSidekick\x64\'.
MSI (c) (2C:F0) [20:50:53:986]: PROPERTY CHANGE: Modifying ALLUSERSPROFILE property. Its current value is 'C:\ProgramData'. Its new value: 'C:\ProgramData\'.
MSI (c) (2C:F0) [20:50:53:986]: Target path resolution complete. Dumping Directory table...
MSI (c) (2C:F0) [20:50:53:986]: Note: target paths subject to change (via custom actions or browsing)
MSI (c) (2C:F0) [20:50:53:986]: Dir (target): Key: TARGETDIR    , Object: D:\
MSI (c) (2C:F0) [20:50:53:986]: Dir (target): Key: WindowsFolder    , Object: C:\Windows\
MSI (c) (2C:F0) [20:50:53:986]: Dir (target): Key: USERPROFILE    , Object: C:\Users\Username1\
MSI (c) (2C:F0) [20:50:53:986]: Dir (target): Key: ProgramMenuFolder    , Object: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\
MSI (c) (2C:F0) [20:50:53:986]: Dir (target): Key: gigabyte    , Object: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\GIGABYTE\
MSI (c) (2C:F0) [20:50:53:986]: Dir (target): Key: osdsid_1_osdsidekick    , Object: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\GIGABYTE\OSDSidekick\
MSI (c) (2C:F0) [20:50:53:986]: Dir (target): Key: ProgramFilesFolder    , Object: C:\Program Files (x86)\
MSI (c) (2C:F0) [20:50:53:986]: Dir (target): Key: GIGABYTE    , Object: C:\Program Files (x86)\GIGABYTE\
MSI (c) (2C:F0) [20:50:53:986]: Dir (target): Key: MY_PRODUCT_NAME    , Object: C:\Program Files (x86)\GIGABYTE\OSDSidekick\
MSI (c) (2C:F0) [20:50:53:986]: Dir (target): Key: INSTALLDIR    , Object: C:\Program Files (x86)\GIGABYTE\OSDSidekick\
MSI (c) (2C:F0) [20:50:53:986]: Dir (target): Key: X64    , Object: C:\Program Files (x86)\GIGABYTE\OSDSidekick\x64\
MSI (c) (2C:F0) [20:50:53:986]: Dir (target): Key: DesktopFolder    , Object: C:\Users\Public\Desktop\
MSI (c) (2C:F0) [20:50:53:986]: Dir (target): Key: ALLUSERSPROFILE    , Object: C:\ProgramData\
MSI (c) (2C:F0) [20:50:53:986]: PROPERTY CHANGE: Adding INSTALLLEVEL property. Its value is '1'.
Action ended 20:50: CostFinalize. Return value 1.
MSI (c) (2C:F0) [20:50:53:987]: Doing action: MigrateFeatureStates
Action start 20:50: MigrateFeatureStates.
Action ended 20:50: MigrateFeatureStates. Return value 0.
MSI (c) (2C:F0) [20:50:53:987]: Doing action: ISSetupFilesCleanup
Action start 20:50: ISSetupFilesCleanup.
MSI (c) (2C:E8) [20:50:53:988]: Invoking remote custom action. DLL: C:\Users\Username1\AppData\Local\Temp\MSI82D8.tmp, Entrypoint: SFCleanupEx
1: Standard project type, let scripting engine clean up setup files...skipping action
Action ended 20:50: ISSetupFilesCleanup. Return value 1.
MSI (c) (2C:F0) [20:50:53:990]: PROPERTY CHANGE: Adding ISSETUP_UISEQUENCE_PROCESSED property. Its value is '1'.
MSI (c) (2C:F0) [20:50:54:025]: Note: 1: 2205 2:  3: ReserveCost
MSI (c) (2C:F0) [20:50:54:025]: Note: 1: 2228 2:  3: ReserveCost 4: SELECT Component_,ReserveFolder,ReserveLocal,ReserveSource FROM ReserveCost
MSI (c) (2C:F0) [20:50:54:026]: Note: 1: 2205 2:  3: DuplicateFile
MSI (c) (2C:F0) [20:50:54:026]: Note: 1: 2228 2:  3: DuplicateFile 4: SELECT Component_,File_,DestFolder FROM DuplicateFile
MSI (c) (2C:F0) [20:50:54:027]: Note: 1: 2205 2:  3: ISRequiredFeature
MSI (c) (2C:F0) [20:50:54:027]: Note: 1: 2228 2:  3: ISRequiredFeature 4: SELECT * FROM ISRequiredFeature WHERE RequiringFeature = 'DefaultFeature'
MSI (c) (2C:F0) [20:50:54:159]: Note: 1: 2205 2:  3: ISAlias
MSI (c) (2C:F0) [20:50:54:159]: Note: 1: 2228 2:  3: ISAlias 4: SELECT * FROM ISAlias
InstallShield 20:50: Ready to launch program block.
1: Ready to launch MsiInstallProduct, Command line : ADDLOCAL=DefaultFeature ALLUSERS=1 ALLUSERSPROFILE=C:\ProgramData\ ARPPRODUCTICON=ARPPRODUCTICON.exe ARPURLINFOABOUT=http://www.GIGABYTE.com COMPANYNAME="" DWUSINTERVAL=30 DWUSLINK=CEAC50885EBC87E8C9ACA028BE9C978F1E2C478F59EB3788CEDC978F89BB97FFAE8C90F899AC GIGABYTE="C:\Program Files (x86)\GIGABYTE\" INSTALLDIR="C:\Program Files (x86)\GIGABYTE\OSDSidekick\" INSTALLLEVEL=1 ISALWAYSINSTALLELEVATED="" ISFOUNDNEWERPRODUCTVERSION="" ISSETUPDRIVEN=1 ISSETUPFILESCOMPLETED=Completed ISSETUP_UISEQUENCE_PROCESSED=1 ISVROOT_PORT_NO=0 ISX_SERIALNUM="" IS_COMPLUS_PROGRESSTEXT_COST="Costing COM+ application: [1]" IS_COMPLUS_PROGRESSTEXT_INSTALL="Installing COM+ application: [1]" IS_COMPLUS_PROGRESSTEXT_UNINSTALL="Uninstalling COM+ application: [1]" IS_NET_API_GROUP_LIST="" IS_NET_API_LOGON_DOMAIN_TOKEN="" IS_NET_API_LOGON_PASSWORD="" IS_NET_API_LOGON_USERNAME="" IS_NET_API_LOGON_USERNAME_TOKEN="" IS_NET_API_NEW_USER_CONFIRM="" IS_NET_API_NEW_USER_GROUP="" IS_NET_API_NEW_USER_NAME="" IS_NET_API_NEW_USER_PASSWORD="" IS_NET_API_NEW_USER_SERVER="" IS_NET_API_SERVER_LIST="" IS_NET_API_SERVER_NEW_USER_LIST="" IS_NET_API_USER_LIST="" IS_NEW_USER_CONFIRM_TEXT="" IS_NEW_USER_GROUP_TEXT="" IS_NEW_USER_NAME_TEXT="" IS_NEW_USER_PASSWORD_TEXT="" IS_NEW_USER_SERVER_TEXT="" IS_PREVENT_DOWNGRADE_EXIT="A newer version of this application is already installed on this computer. If you wish to install this version, please uninstall the newer version first. Click OK to exit the wizard." IS_PROGMSG_TEXTFILECHANGS_REPLACE="Replacing %s with %s in %s..." IS_PROGMSG_XML_COSTING="Costing XML files..." IS_PROGMSG_XML_CREATE_FILE="Creating XML file %s..." IS_PROGMSG_XML_FILES="Performing XML file changes..." IS_PROGMSG_XML_REMOVE_FILE="Removing XML file %s..." IS_PROGMSG_XML_ROLLBACK_FILES="Rolling back XML file changes..." IS_PROGMSG_XML_UPDATE_FILE="Updating XML file %s..." IS_SQLSERVER_AUTHENTICATION=0 IS_SQLSERVER_DATABASE="" IS_SQLSERVER_LIST="" IS_SQLSERVER_PASSWORD="" IS_SQLSERVER_SERVER="" IS_SQLSERVER_USERNAME=sa MY_PRODUCT_NAME="C:\Program Files (x86)\GIGABYTE\OSDSidekick\" PROGMSG_IIS_CREATEAPPPOOL="Creating application pool %s" PROGMSG_IIS_CREATEAPPPOOLS="Creating application Pools..." PROGMSG_IIS_CREATEVROOT="Creating IIS virtual directory %s" PROGMSG_IIS_CREATEVROOTS="Creating IIS virtual directories..." PROGMSG_IIS_CREATEWEBSERVICEEXTENSION="Creating web service extension" PROGMSG_IIS_CREATEWEBSERVICEEXTENSIONS="Creating web service extensions..." PROGMSG_IIS_CREATEWEBSITE="Creating IIS website %s" PROGMSG_IIS_CREATEWEBSITES="Creating IIS websites..." PROGMSG_IIS_EXTRACT="Extracting information for IIS virtual directories..." PROGMSG_IIS_EXTRACTDONE="Extracted information for IIS virtual directories..." PROGMSG_IIS_REMOVEAPPPOOL="Removing application pool" PROGMSG_IIS_REMOVEAPPPOOLS="Removing application pools..." PROGMSG_IIS_REMOVESITE="Removing web site at port %d" PROGMSG_IIS_REMOVEVROOT="Removing IIS virtual directory %s" PROGMSG_IIS_REMOVEVROOTS="Removing IIS virtual directories..." PROGMSG_IIS_REMOVEWEBSERVICEEXTENSION="Removing web service extension" PROGMSG_IIS_REMOVEWEBSERVICEEXTENSIONS="Removing web service extensions..." PROGMSG_IIS_REMOVEWEBSITES="Removing IIS websites..." PROGMSG_IIS_ROLLBACKAPPPOOLS="Rolling back application pools..." PROGMSG_IIS_ROLLBACKVROOTS="Rolling back virtual directory and web site changes..." PROGMSG_IIS_ROLLBACKWEBSERVICEEXTENSIONS="Rolling back web service extensions..." REBOOT=Suppress ROOTDRIVE=D:\ SETUPEXEDIR=D:\Storage\Desktop SETUPEXENAME="osd sidekick install.exe" STANDARD_USE_SETUPEXE="This installation cannot be run by directly launching the MSI package. You must run setup.exe." SUPPORTDIR=C:\Users\Username1\AppData\Local\Temp\{54FD4A7C-B6C1-43FD-BA8C-892A61527F4C} TARGETDIR=D:\ USERNAME=Username1 USERPROFILE=C:\Users\Username1\ X64="C:\Program Files (x86)\GIGABYTE\OSDSidekick\x64\"  ARPSYSTEMCOMPONENT=1 ISSETUPDRIVEN=1
MSI (c) (2C:F0) [20:51:00:224]: Destroying RemoteAPI object.
MSI (c) (2C:EC) [20:51:00:225]: Custom Action Manager thread ending.
=== Verbose logging stopped: 07/02/2019  20:51 ===

=== Verbose logging started: 07/02/2019  20:51  Build type: SHIP UNICODE 5.00.10011.00  Calling process: D:\Storage\Desktop\osd sidekick install.exe ===
MSI (c) (2C:14) [20:51:00:229]: Resetting cached policy values
MSI (c) (2C:14) [20:51:00:229]: Machine policy value 'Debug' is 0
MSI (c) (2C:14) [20:51:00:229]: ******* RunEngine:
           ******* Product: C:\Users\Username1\AppData\Local\Temp\{DE8785E4-32AE-4C5C-AD9C-D5FEFDD4BDDD}\OSDSidekick.msi
           ******* Action:
           ******* CommandLine: **********
MSI (c) (2C:14) [20:51:00:229]: Client-side and UI is none or basic: Running entire install on the server.
MSI (c) (2C:14) [20:51:00:229]: Grabbed execution mutex.
MSI (c) (2C:14) [20:51:00:230]: Cloaking enabled.
MSI (c) (2C:14) [20:51:00:230]: Attempting to enable all disabled privileges before calling Install on Server
MSI (c) (2C:14) [20:51:00:230]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (84:8C) [20:51:00:232]: Running installation inside multi-package transaction C:\Users\Username1\AppData\Local\Temp\{DE8785E4-32AE-4C5C-AD9C-D5FEFDD4BDDD}\OSDSidekick.msi
MSI (s) (84:8C) [20:51:00:232]: Grabbed execution mutex.
MSI (s) (84:D8) [20:51:00:232]: Resetting cached policy values
MSI (s) (84:D8) [20:51:00:232]: Machine policy value 'Debug' is 0
MSI (s) (84:D8) [20:51:00:232]: ******* RunEngine:
           ******* Product: C:\Users\Username1\AppData\Local\Temp\{DE8785E4-32AE-4C5C-AD9C-D5FEFDD4BDDD}\OSDSidekick.msi
           ******* Action:
           ******* CommandLine: **********
MSI (s) (84:D8) [20:51:00:233]: Machine policy value 'DisableUserInstalls' is 0
MSI (s) (84:D8) [20:51:00:235]: Note: 1: 2203 2: C:\Windows\Installer\inprogressinstallinfo.ipi 3: -2147287038
MSI (s) (84:D8) [20:51:00:236]: SRSetRestorePoint skipped for this transaction.
MSI (s) (84:D8) [20:51:00:236]: MainEngineThread is returning 2
MSI (s) (84:8C) [20:51:00:237]: No System Restore sequence number for this installation.
MSI (s) (84:8C) [20:51:00:237]: User policy value 'DisableRollback' is 0
MSI (s) (84:8C) [20:51:00:237]: Machine policy value 'DisableRollback' is 0
MSI (s) (84:8C) [20:51:00:237]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (84:8C) [20:51:00:237]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (84:8C) [20:51:00:237]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (84:8C) [20:51:00:237]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI (c) (2C:14) [20:51:00:238]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI (c) (2C:14) [20:51:00:238]: MainEngineThread is returning 2
=== Verbose logging stopped: 07/02/2019  20:51 ===
I have tried running the installer as an administrator but get the exact same issue.

Any ideas?
 
Last edited:

Ketchup

Elite Member
Sep 1, 2002
14,448
31
106
#2
Which connections are you using to the PC? What OS are you running?
 


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