Getting back at a car salesman - Need your input

[Zee]

background -

so basically a i bought a car using the S-plan for mazda which means that i buy the car at invoice price. While I was buying the car, as part of the process, the salesman shows me the invoice copy to prove the prices. The whole thing is printed out but written in pen ink, on the bottom, was added a rear trunk lip for $350. Now at the time i didn't think anything of it though i found it odd that it's written in ink but i took his word for it and accepted it as part of the order.

This guy must have been high on the ease of this sale because i went in and bought a mazda3 instantly. No haggling, no waiting around... the easiest sale in the world. So the guy is pretty talkative and mentions to me that on the survey i will get in the mail, if the avg total in the survey doesn't equal a 9 or 10, then he won't get a bonus for the sale.

Checking later on at my own personal copy of the invoice price, that lip was only supposed to be $240, so the salesrep pretty much ripped me off for $110 by adding this lip in pen and saying it was part of the car that was available. Even the onvoice price on the rear spoiler isn't $350, but the MSRP is.

Now i feel irritated because he fvcktard knew I was buying anything and everything at invoice price, that shady fvck.

Now i have a choice, i received the survey about 2 weeks ago and haven't filled it out yet. From what i understand, if i don't fill out the survey he doesn't get a bonus. If i give a bad review he doesn't get a bonus.

Should I act all forgetful and not fill out the survey, or burn a bridge and give a bad review rubbing it in that the extra $110 he cheated me on IS the only bonus he will get?

cliffnotes:
- bought a car at invoice price on the S-plan
- shady salesmen added a rear lip for $110 more then what it's supposed to be
- doesn't get a bonus on this sale unless my review equals a 9 or 10
- 'Forget' to mail in the review or bash him good?

 

[etalns]

You're an idiot for not researching into it first. He took advantage of you because he could, I'd take it as a lesson learned and wouldn't mail that survey in.

 

[Howard]

The survey should have an area for comment. Who needs car salesmen anyway?

 

[Ulfwald]

All car salesmen are crooks, Rip him a new one on the survey.

 

[UTmtnbiker]

Burn him. Send in the survey and crucify the guy. Even if you elect to get service from the dealership, it's not like you're going to see or deal with a salesman. If you truly feel gipped, then you should tell Mazda USA. It's in their best interest to have ethical salesmen who do what they say.

 

[Howard]

Originally posted by: Qosis
You're an idiot for not researching into it first. He took advantage of you because he could, I'd take it as a lesson learned and wouldn't mail that survey in.

One should take the option of retribution if there aren't any negative consequences of doing so.

Of course, you might have to be cautious about getting the car serviced at the dealership.

 

[Zee]

Originally posted by: Qosis
You're an idiot for not researching into it first. He took advantage of you because he could, I'd take it as a lesson learned and wouldn't mail that survey in.

Yes he took advantage. That is extremely obvious. But it's only $110 so it's no big deal. But again I can get even since, "he who laughs last, laugh's best". Should roar a belly ripping laugh or just chuckle back?

 

[KarenMarie]

Call him and ask him about it, and why he added the $110.00 extra.
Then ask him what *he* thinks you should do on the survey!

 

[ironcrotch]

Man you guys are cruel, the guy is just trying to make a living trying to feed his starving family. And you're gonna bone him out of his bonus over this? Lil Timmy needs new shoes.

 

[Kibbo]

Originally posted by: KarenMarie
Call him and ask him about it, and why he added the $110.00 extra.
Then ask him what *he* thinks you should do on the survey!

I agree. There was a billing error. Whether or not it was intentional, you should get a refund of the difference.

Edit: Or at least, that's how you should play it. And what kind of money do you make that 110$ isn't enough to make a stink over? You don't mind losing that for nothing? Would you be pissed if you were overcharged 110 for a chocolate bar? It's the same amount of money out of your pocket.

 

[kermalou]

blackmail the cock.

 

[Rumpltzer]

Originally posted by: Kibbo

Originally posted by: KarenMarie
Call him and ask him about it, and why he added the $110.00 extra.
Then ask him what *he* thinks you should do on the survey!

I agree. There was a billing error. Whether or not it was intentional, you should get a refund of the difference.

Edit: Or at least, that's how you should play it. And what kind of money do you make that 110$ isn't enough to make a stink over? You don't mind losing that for nothing? Would you be pissed if you were overcharged 110 for a chocolate bar? It's the same amount of money out of your pocket.

I agree that you should have researched this better.
I agree that $110 isn't THAT much in the big scheme of things.
I agree that you should say what you feel on the survery and send it back.
I agree that you should call the dealership and tell them you want your $110.

I doubt that the MSRP on the tail lip was a "mistake" or billing error.
I doubt they'll give you the $110.

Good luck.

 

[ttown]

Originally posted by: KarenMarie
Call him and ask him about it, and why he added the $110.00 extra.
Then ask him what *he* thinks you should do on the survey!

better yet, GO there with both your receipt in hand and also the survey.
mention that you noticed he accidentally charged you MSRP instead of invoice - and while he's getting your $110, ask him to leave his card so you get the spelling of his name correct for the survey
He should be back in about 5 minutes with your $110 (+tax)

 

[AgaBoogaBoo]

They're all the same

I'd take it as a lesson, you should have looked up prices

Also, what KarenMarie said is the best idea!

 

[T2T III]

Originally posted by: Qosis
You're an idiot for not researching into it first. He took advantage of you because he could, I'd take it as a lesson learned and wouldn't mail that survey in.

Correct. One has to be a very educated consumer in order to not get screwed - even if it means bringing in a whole tablet of prices.

 

[HomeBrewerDude]

Yes, you should have checked it out during the deal. Furthermore, now that its done, a $110 is not worth a big hassle of trying to get them to explain themselves. You might consider just stating all the facts in the letter and hope you get a follow up call and offered for some free oil changes.

 

[ElFenix]

is that the equivalent of X plan or is that a different plan?

 

[n0cmonkey]

You fell for it, eat the $110 loss.

 

[maziwanka]

Originally posted by: Qosis
You're an idiot for not researching into it first. He took advantage of you because he could, I'd take it as a lesson learned and wouldn't mail that survey in.

and i would go back to the dealership and give that guy a piece of your mind.

 

[AlienCraft]

Originally posted by: ttown

Originally posted by: KarenMarie
Call him and ask him about it, and why he added the $110.00 extra.
Then ask him what *he* thinks you should do on the survey!

better yet, GO there with both your receipt in hand and also the survey.
mention that you noticed he accidentally charged you MSRP instead of invoice - and while he's getting your $110, ask him to leave his card so you get the spelling of his name correct for the survey
He should be back in about 5 minutes with your $110 (+tax)

I like this one. And mention that you've been mentioning it on hte intarweb

 

[flot]

Not only did they take you for $110 (although is there really a clause that on that plan, you are supposed to get ALL accessories, even dealer-added, for invoice??) but I'm going to say he tricked you on the survey, too.

C'mon. How many customers would actually bother to return that? I bet 15% at most.

However, if he tells you how important it is, and tells you he wants to do whatever it takes so that he gets 9s or better on the survey, then you are going to think he is truely doing everything possible to make you happy. At most that is probably a $20-50 "bonus" if it exists at all.

PS: Realistically, I wouldn't sweat it. If you bought a brand new car and only feel like you got screwed out of $100 you are probably better off than 95% of all consumers out there... I'd call it a victory.

 

[marcello]

Send it back with a rating of 8.9

 

[Zee]

Originally posted by: HomeBrewerDude
Yes, you should have checked it out during the deal. Furthermore, now that its done, a $110 is not worth a big hassle of trying to get them to explain themselves. You might consider just stating all the facts in the letter and hope you get a follow up call and offered for some free oil changes.

It comes with free oil change for the lifetime of the car at that dealership

 

[Ulfwald]

$110.00 not a big deal? Think about that amount financed over the life of the loan. You got screwed.

 

[Zee]

okay, bad review written and mailed. Hope it makes a difference to mazda corp.