Get your technician to swear on the phone -you might get free money.

[NikPreviousAcct]

I'm talking to a customer who was sworn at by a tech support agent and got a free month of service.

lol

Nik

 

[RGN]

My brother was talking to an AMD RMA guy and his PC crashed, and the guy cussed it out... My brother laughed at him.

 

[ZeroBurn]

my friends do this for fun, they see how mad they can get a CSR at them and take bets on how long they'll be able to hold the line or at pissed off they can get them. it's harder when the CSRs know they're potentially being recorded apparently

usually after 20 minutes of trying to explain why it's not a good idea to decorate your monitor with refridgerator magnets they get "please hold" and the call is accidentally dropped

 

[n0cmonkey]

On a monitored line, if someone uses foul language they can be fined up to $10k by the FCC. Atleast that is what the management people at my last tech support job said. As soon as a customer cursed I would warn him, second time I would tell them to have a nice day in the cheeriest voice I could manage

 

[notfred]

last week, my dentist was talking about how funny it was when kenny on south park was calling Madonna a washed-up whore. I didn't try and get anything for free though.

 

[notfred]

<< On a monitored line, if someone uses foul language they can be fined up to $10k by the FCC. Atleast that is what the management people at my last tech support job said. As soon as a customer cursed I would warn him, second time I would tell them to have a nice day in the cheeriest voice I could manage >>



That's only true on a public broadcast, not a private (even monitored) phone call. (The FCC can't fine you anything if you don't have an FCC license to operate a radio/TV station)

Also, the normal fine amount is $7000.


edit: and "foul launguage" is severely limited - it has to be about sexual or excretory function, and it only applies between 6:00am and 10:00pm (to keep kids from hearing it) Anyone can broadcast anything they want late at night.

 

[n0cmonkey]

<<

<< On a monitored line, if someone uses foul language they can be fined up to $10k by the FCC. Atleast that is what the management people at my last tech support job said. As soon as a customer cursed I would warn him, second time I would tell them to have a nice day in the cheeriest voice I could manage >>



That's only true on a public broadcast, not a private (even monitored) phone call. (The FCC can't fine you anything if you don't have an FCC license to operate a radio/TV station)

Also, the normal fine amount is $7000. >>



Thanks for the clarification. It didnt sound right to me, but I didnt care, I just wanted teh fsckers off my phone. Thank god for the mute button!

 

[NikPreviousAcct]

Eh... god this night is going slowly. I can't stand it!

Let me out of my cage and take off the headset that has been strapped to my head!!!!!!!!

 

[Viper GTS]

The mute switch is our friend, you may think we're not cussing but odds are we are.

And yes, the possibility is always there that we could be monitored.

Viper GTS

 

[DaLeroy]

<< Eh... god this night is going slowly. I can't stand it!

Let me out of my cage and take off the headset that has been strapped to my head!!!!!!!! >>




Hey, I've got a headset strapped to my head too....gotta 'love' 1st Level Tech support....

 

[n0cmonkey]

<< The mute switch is our friend, you may think we're not cussing but odds are we are.

And yes, the possibility is always there that we could be monitored.

Viper GTS >>



Just make sure the mute button is working... I found that one out the hard way (wasnt as bad as it could have been)

 

[Viper GTS]

<< Just make sure the mute button is working... I found that one out the hard way (wasnt as bad as it could have been) >>



I've never had one that didn't work, but I've missed the button a couple times. I mute it to eat or drink, cough, etc, though, so it was never a big "Eff you you stupid bitch!" or anything like that.



Viper GTS

 

[DuffmanOhYeah]

<< last week, my dentist was talking about how funny it was when kenny on south park was calling Madonna a washed-up whore. I didn't try and get anything for free though. >>


Oh yes you did, you just don't remember what he gave you because you were anesthetized. :Q

 

[n0cmonkey]

<<

<< Just make sure the mute button is working... I found that one out the hard way (wasnt as bad as it could have been) >>



I've never had one that didn't work, but I've missed the button a couple times. I mute it to eat or drink, cough, etc, though, so it was never a big "Eff you you stupid bitch!" or anything like that.



Viper GTS >>



The button on this one wouldnt stay down, and what I said was a harmless comment to someone else on the floor so it wasnt too bad. But there have been times where we just went off. Night shift rocked

Then there was the pirate customer...

 

[NikPreviousAcct]

<< Hey, I've got a headset strapped to my head too....gotta 'love' 1st Level Tech support.... >>

Actually, Tier1 rarely did their job when I was working with @Home. Now they're starting to pull their weight, which is nice.

I know full well about the mute button. I've had it depressed more tonight than I have been talking to the customers.

Anyway, I've made the mistake of not muting my mike before. I didn't swear, but I said to the guy next to me "I'M GONNA KILL YOU!" and the customer replied with "aw, but you don't even know me yet." LMAO I kindly explained that a friend was trying to interfere with the call and I had forgotten to mute my headset before saying it. He was understanding, but his joking remark left both the customer and I laughing like crazy for a moment.

*ah* stress relief.

Nik

 

[n0cmonkey]

There are a few good customers. They were always great. Definitely take some stress off of the night

 

[yoda291]

the helpdesk at my school has a bell. When someone on the phone says something funny, the tech puts them on hold and rings the bell. After the call, everyone gets a good story

 

[Jfur]

<<

<< On a monitored line, if someone uses foul language they can be fined up to $10k by the FCC. Atleast that is what the management people at my last tech support job said. As soon as a customer cursed I would warn him, second time I would tell them to have a nice day in the cheeriest voice I could manage >>



That's only true on a public broadcast, not a private (even monitored) phone call. (The FCC can't fine you anything if you don't have an FCC license to operate a radio/TV station)

Also, the normal fine amount is $7000.


edit: and "foul launguage" is severely limited - it has to be about sexual or excretory function, and it only applies between 6:00am and 10:00pm (to keep kids from hearing it) Anyone can broadcast anything they want late at night. >>



unless the community complains, in which case the FCC may issue warnings (this happened to us )

 

[NetworkDad]

<< The mute switch is our friend, you may think we're not cussing but odds are we are.

And yes, the possibility is always there that we could be monitored.

Viper GTS >>



OOOOHHH....damn, i love the mute button. It is the most used button at work. I may have to replace it quicker than others.

 

[Viper GTS]

Good customers are a blast to deal with, the ones you don't really have to tell what to do you just point them in the right direction & let them run. "Oh, you want me to remove & re-install TCP/IP, hardcode one of my user assignables, a default gateway, & DNS & reboot? Sure!"

For those of you who haven't done tech support, remember these keys to have a good experience with us:

1) Ultimately we have control over how much help you get or don't get. Be nice to us.
2) If you're nice we'll forgive you for being stupid.
3) If you're not nice we won't forgive you for anything.
4) Be descriptive. If you say it does "Nothing!" and later we discover it's giving you an authentication failure message we'll probably burn down your house.
5) Don't question each & every step of what we do. You called us for support, remember? If you know what you're doing, get off our phone.
6) Don't say "But I only have a simple question!" when we collect info. We have to get certain pieces of info from you, it's part of our job. And if you think it's a simple question it's probably not.
7) Remember, we have lives too. If you call in at 5 minutes until the queue closes & then keep us an hour later we're going to be muttering things like "If this is so bloody important, why the hell didn't you call before 4:55 PM?" Again, if you're nice we'll probably forgive you for this. You will not receive forgiveness for both this and stupidity, so if you're stupid call us earlier in the day.

Viper GTS

 

[NikPreviousAcct]

<< Good customers are a blast to deal with, the ones you don't really have to tell what to do you just point them in the right direction & let them run. "Oh, you want me to remove & re-install TCP/IP, hardcode one of my user assignables, a default gateway, & DNS & reboot? Sure!"

For those of you who haven't done tech support, remember these keys to have a good experience with us:

1) Ultimately we have control over how much help you get or don't get. Be nice to us.
2) If you're nice we'll forgive you for being stupid.
3) If you're not nice we won't forgive you for anything.
4) Be descriptive. If you say it does "Nothing!" and later we discover it's giving you an authentication failure message we'll probably burn down your house.
5) Don't question each & every step of what we do. You called us for support, remember? If you know what you're doing, get off our phone.
6) Don't say "But I only have a simple question!" when we collect info. We have to get certain pieces of info from you, it's part of our job. And if you think it's a simple question it's probably not.
7) Remember, we have lives too. If you call in at 5 minutes until the queue closes & then keep us an hour later we're going to be muttering things like "If this is so bloody important, why the hell didn't you call before 4:55 PM?" Again, if you're nice we'll probably forgive you for this. You will not receive forgiveness for both this and stupidity, so if you're stupid call us earlier in the day.

Viper GTS >>

I love you.

 

[n0cmonkey]

<< 7) Remember, we have lives too. If you call in at 5 minutes until the queue closes & then keep us an hour later we're going to be muttering things like "If this is so bloody important, why the hell didn't you call before 4:55 PM?" Again, if you're nice we'll probably forgive you for this. You will not receive forgiveness for both this and stupidity, so if you're stupid call us earlier in the day. >>



I remember customers that I wouldnt mind them calling me right before I got off work. They were just that cool. And sometimes we dont care if you curse, it all depends on your attitude about the call

 

[Viper GTS]

<< I remember customers that I wouldnt mind them calling me right before I got off work. They were just that cool. And sometimes we dont care if you curse, it all depends on your attitude about the call >>



I've had customers that I offered to call from home late at night after the queue closed. I've also given out my personal e-mail address to customers, & I even had one customer tell me I could call her if I ever needed somebody to talk to. :Q (she was old enough to be my mom but she was cool)

Viper GTS

 

[n0cmonkey]

<<

<< I remember customers that I wouldnt mind them calling me right before I got off work. They were just that cool. And sometimes we dont care if you curse, it all depends on your attitude about the call >>



I've had customers that I offered to call from home late at night after the queue closed. I've also given out my personal e-mail address to customers, & I even had one customer tell me I could call her if I ever needed somebody to talk to. :Q (she was old enough to be my mom but she was cool)

Viper GTS >>



Haha, I almost choked on my nasty microwavable dinner! This is just bringing back memories.... I got offered a job in Florida working for Compaq tech support on one call. There was a lady named Gretchin (I wont tell you what *WE* called her). She must have smoked 2-3 packs of lucky strike filterless cigarettes a day! She always asked for the supervisor and he *LOVED* talking to her. Easy problems to fix, he was just the person she loved talking to. There was a customer that had a Mac and wanted to use our PC hardware. It worked through virtual PC, but ran like crap

The one eyed customer brought a LOT of laughs that night... So many "one eyed pirate" jokes

I miss that job...

 

[djheater]

Let me get some Tier One props my brothers....


Just remember in 2 years you'll be an experienced tech and might be able to get a better position. at this point I'm almost ready to flip burgers as long as I don't have to hear another morons life story and how they're really busy and this is the worst time for this to happen and it's realllly important that this get fixed as quickly as possible....