Look at this little gem I got in the mail today:
Dear Comcast @Home Customer,(ME)
As you may know, Excite@Home, the Internet service provider for Comcast
@Home, filed for Chapter 11 bankruptcy protection at the end of September
2001. During this process, we are committed to keeping you informed about
any new developments and to providing you with the best high-speed Internet
service.
This month, Excite@Home petitioned the Bankruptcy Court for permission
to terminate agreements with its cable affiliates - including Comcast,
Cox and AT&T - on November 30, 2001. If the Court grants Excite@Home's
request, there could be a temporary disruption in the services Excite provides
to the more than four million customers served by its North American affiliates.
Please be assured that we value your business and are doing everything
possible to ensure that there will be no interruption of your Comcast @Home
service. Additionally, we have taken the following steps to minimize any
inconvenience should a temporary service disruption occur as a result of
the Court's ruling:
* Toll-free Customer Information Hotline (1-888-433-6963): you can call
in for the latest updates as we work to quickly resolve any issues.
* Web Site Message Center at www.comcastonline.com/info.htm: we will provide
online updates and an FAQ section to answer your questions.
* Automatic Account Credits: we will credit your account automatically,
so you will be properly reimbursed for any time you are without service.
We also have been working to develop a Comcast-managed network that will
provide you the always-on cable-powered, high-speed Internet service you've
come to enjoy. We will make this new service available as quickly as possible
and will provide you with more details in future correspondence.
Five years ago, Comcast became one of the first cable companies to offer
customers high-speed Internet service. We remain committed to providing
you with high quality service both now and in the future and thank you
for choosing Comcast.
Sincerely,
David Juliano
Sr. Vice President & General Manager
This is gonna be fun....
Dear Comcast @Home Customer,(ME)
As you may know, Excite@Home, the Internet service provider for Comcast
@Home, filed for Chapter 11 bankruptcy protection at the end of September
2001. During this process, we are committed to keeping you informed about
any new developments and to providing you with the best high-speed Internet
service.
This month, Excite@Home petitioned the Bankruptcy Court for permission
to terminate agreements with its cable affiliates - including Comcast,
Cox and AT&T - on November 30, 2001. If the Court grants Excite@Home's
request, there could be a temporary disruption in the services Excite provides
to the more than four million customers served by its North American affiliates.
Please be assured that we value your business and are doing everything
possible to ensure that there will be no interruption of your Comcast @Home
service. Additionally, we have taken the following steps to minimize any
inconvenience should a temporary service disruption occur as a result of
the Court's ruling:
* Toll-free Customer Information Hotline (1-888-433-6963): you can call
in for the latest updates as we work to quickly resolve any issues.
* Web Site Message Center at www.comcastonline.com/info.htm: we will provide
online updates and an FAQ section to answer your questions.
* Automatic Account Credits: we will credit your account automatically,
so you will be properly reimbursed for any time you are without service.
We also have been working to develop a Comcast-managed network that will
provide you the always-on cable-powered, high-speed Internet service you've
come to enjoy. We will make this new service available as quickly as possible
and will provide you with more details in future correspondence.
Five years ago, Comcast became one of the first cable companies to offer
customers high-speed Internet service. We remain committed to providing
you with high quality service both now and in the future and thank you
for choosing Comcast.
Sincerely,
David Juliano
Sr. Vice President & General Manager
This is gonna be fun....
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