Genius Bar help is limited to 10 minutes?

[XenIneX]

or the dmv. i made an appointment so i could go there at lunch, and even with an appointment i had to wait in 3 lines. why have appointments at all if youre going to make people wait?

Come on, it's the DMV. If you expected anything else, any disappointment you came away with was purely your own fault.

 

[WelshBloke]

Lol, I'd definitely love a nearly no hassle, except for time, exchange for a new product of any kind.

I don't know how it works in the US but I've never had any problems getting an exchange for any faulty retail goods. Not sure why you think it's such a big deal.