General Question for IT Managers

[Doric]

For those of you that are IT Managers over small to medium businesses, what is typically the ratio between IT employees and users that you like to maintain? I've heard 1:30 from a few locals, but I'd like to try to corroborate this information on a larger scale.

Any documentation you can point me to that might help provide this information would also be greatly appreciated.

...I wasn't exactly sure where to post this, but I figured that if IT Managers were hanging out anywhere, here would be as good a place as any.

Thanks for the space.

 

[Nightfang]

Well, I can post experience from two different jobs, my current one and my last one.

At my last job, when I started working there, the ratio was 1:150. Ouch. By the time I left, it was 1:50, but we were so mired down in massive projects, that we still functioned like it was 1:150. Glad I left there, I was dead by the time I got home every night...

At my current job, it is 1:60. However, it should be noted that the 1 in the ratio is me, and me alone.

 

[GTiBri]

Here were I work the ratio is 1/100. But to be honest, that is a bit too much. I don't have near enough time to do things that I'd like to be able to do.

It works fairly well though. On large projects we bring in a consultant or temp people.

 

[zodder]

Here were I work the ratio is 1/100. But to be honest, that is a bit too much. I don't have near enough time to do things that I'd like to be able to do.

Roger that! I support around 100 users at my agency and it's very hard to do the fine tuning that I would love to do to our network. I actually had to migrate from a NT4.0/Exchange 5.5 domain to Active directory and Exchange 2003 in a weekend all by myself. It sure would have been nice to have another person to bounce ideas off of and lend a different perspective to the migration. It went well, but it sure was a lonely weekend.

 

[formula60]

1:15 per team is what i had at a large ISP . We had to monitor them constantly , update the status messages, and check through ICQ logs.