Its amazing how you can go from pillar to post with these things.
I have ordered a few not-so-cheap items from them, and was very satisfied with the price, shipping, etc. I even had to return an item that was DOA................and the only thing I was asked to do was check w/their tech department to see if they could help solve the problem.
The tech dept. could not help solve the problem, so I was sent an RMA immediately, returned the product, and was given credit right away.
That was my experience, and I would definitely do business with them again.