Gee does Amazon have its support team offshore? :)

[iwearnosox]

> Date: Tue Mar 07 18:41:24 UTC 2006
> Subject; Where's My Stuff?
> To: int-primary__4r4t4y@amazon.com
> From: lincoln@vitxxxxna.net
> ---------------
> 03/07/06 10:37:43
> NAME: Lincoln Dunn
> ORDER ID: 104-1560901-0102303
>
> COMMENTS: If these items are on-hand, why is the estimated
>shipping date two weeks from now? Please advise.

And, the same day, I get this back from them:

---------------------------------------------------

Thank you for writing to us at Amazon.com.

I cannot express to you how sorry I am for the promises made
regarding the delivery of your order which were not kept and for the
frustration and disappointment this situation must have caused for
you.

Our goal is to provide the highest level of customer service
possible and I sincerely apologize that our service did not meet
that standard in this case.

We are very sorry for the delay in completing your order.

I've learned that the shipment of your order has been delayed by a
system error. To help compensate you for this unexpected change, I
have upgraded the method of shipment for this order to Next Day
Domestic. There is of course no additional charge for this.

We expect your order to be shipped on March 07,2006. The Estimated
Delivery Date of your order is March 09,2006.

I hope you'll understand that we do our best to ensure that all of
our customer orders leave our fulfillment centers as close as
possible to the availability and shipping estimates listed on our
web site.

I know this must have shattered your faith in Amazon, but if i may
say so, this is not a typical Amazon.com experience and for us the
customer comes first. Disappointing you in such a way not only
makes us hang our heads in failure but also spurs us on to work
harder to ensure such an error never happens again.

I hope you give us another chance to regain your faith and prove our
commitment.

Thank you for shopping at Amazon.com.

Best regards,

Srikanth
Amazon.com Customer Service
http://www.amazon.com

 

[PowerMacG5]

It's probably a template "really apologetic" email.

I bet if you had someone else send an email with the same complaints you have, they would get a nearly identical email.

 

[Reckoner]

LOL

 

[Neurorelay]

That is one heck of an apology.

 

[Trikat]

Wow. That was a pretty emotional CSR email!

 

[simms]

LOL I love Amazon CS. They refundeded my total purchase even though only one part of the order was defective.

 

[StevenYoo]

Originally posted by: simms
LOL I love Amazon CS. They refundeded my total purchase even though only one part of the order was defective.

yeah, i;ve also had good experience with amazon customer support

 

[Yossarian]

you need to send them flowers or something, that guy's all broken up.

 

[Slew Foot]

Amazon's CS is amongst the ebs tin the business. Though every email you get from them is from Srikanth, Joginder, Rakesh, etc... At least it's not like Dell, <Indian accent> Hi my name is Bob, how can I help you?</Indian accent>

 

[czech09]

Originally posted by: Slew Foot
Amazon's CS is amongst the ebs tin the business. Though every email you get from them is from Srikanth, Joginder, Rakesh, etc... At least it's not like Dell, <Indian accent> Hi my name is Bob, how can I help you?</Indian accent>

Agreed. Dell wastes 5hrs of your time before you get anything done. Amazon doesn't question things and does it right away...

 

[screw3d]

I've called Amazon before and I'm pretty sure I was speaking to an American lady.. maybe the off-shore guys only handle email support or something