• We’re currently investigating an issue related to the forum theme and styling that is impacting page layout and visual formatting. The problem has been identified, and we are actively working on a resolution. There is no impact to user data or functionality, this is strictly a front-end display issue. We’ll post an update once the fix has been deployed. Thanks for your patience while we get this sorted.

GAWD...the sheer incompetence at CUSA never ceases to amaze me........

H

herbiehancock

Senior member
I see the Zalman CNPS 9500 cpu cooler on special today at CUSA, so head on up to my "local" one. But one of my printers had its black cart. die today, so new ink.

Wait....CUSA has a cheapie Canon, the iP6210D, on sale today for $19.99, an $80 markdown as instant savings, no rebate involved.

You can see the printer and price here.

Now, this printer, while a cheapie, is cheaper than a new ink cartridge, and the old printer is over a year old, so what the heck. If they have one, I'll pick it up, too.

I find they have one left in stock and grab it along with the 9500 and go stand in line.

The cashier scans both and the printer scans at $99.99, its before-sale price.

I ask if it's still on sale as I received an email with this printer listed as being on sale at $20. She doesn't know.

I ask if they can access their online ad.......so reluctantly, she goes over to a computer at the customer service desk, plugs in the sku and it comes up at $19.99, $80 instant savings today.

Now she's confused. She calls over the manager. The manager arrives, they converse, and the manager tells me they cannot sell me the printer for that price.

"Why?", I ask.

"It's for deliver only," she, the manager, says.

"It says delivery or below that, in store but check for availability, and since I have one in my hand, you have one available."

"Well, it's not $19.99. It's $49.99 anyway."

""Why is that?"

"It has a $30 rebate. See here?" She is pointing out a rebate link below the printer that is linking to a rebate that was valid for one day, Dec. 25th. Yes, we are now having problems understanding valid dates for rebates.

"No, I believe that rebate has expired.....it was for 12/25, not today. Besides, it says the price is after instant savings, not after instant savings and rebate."

"Let me see." She is now being very short with me and not too courteous.

I now see we are now having problems with reading comprehension and understanding the difference between instant savings and a rebate.

There are now 3 mulling it over. I say the web site has it advertised as $20 after instant savings, but if they're going to have this much of a problem honoring their store's advertisements, just forget the printer and the cooler.

She turns, says I can have it but she's not supposed to sell it that cheap.

WHAT? Despite seeing it on your own website, pulling it up and verifying the price, you're still trying not to sell it to me?

Well, I do take it, if for no other reason than to gall her. I didn't need the printer, but it was cheaper than an ink cartridge.

But the incompetence of a group of people, even with black and white staring them in the face, is just beyond my comprehension.
 
CUSA is like the government.....they scrape from the bottom of the labor barrel. Deal with it because it isn't going to change.
 
Who cares, you got the printer for $20.
You really expect people making $8.50/hour to know what they are doing?
 
Originally posted by: neutralizer
It's hard to decide which store is worse sometimes: Best Buy or CUSA.
Click to expand...

It's like if you have to use a coin laundry....the poor bastards behind the counter love their time on their sorry @ss jobs to makes other's live's miserable. These people kill customer service ratings for their company. Just today we are waiting for a dryer when people that were 2 back in line were able to get the machine because the laundry lady is friends with them. People were p!ssed. I made about as much stink as possible without getting arrested. We usually do our laundry at a better time when a great lady is working the place, but I was sick today and got a late start. (also if you ever been to a coin laundry where do people get all the freaking clothes they are washing? Are they doing laundry for the whole neighborhood? We probably cover about 2 double loads and one triple in a week washing our clothes in lights, whites and darks with the machines fairly empty...these people have them jammed and wonder why there is still soap all over their clothes and then why they don't dry...)

I have had the experience of asking the hostess in a restaurant as she was passing if she could let our waitress know we all needed drinks (it had been about 10-15mins we were a large party, I can't remember but at least 12 of us). She said something to the effect "Do I look like one of the servers to you? Ask one of them!" She was fired right there on the spot about 3 seconds after the comment, the manager asked her to apologize to our table and she flipped her hair back and shot us two middle fingers yelling "F them and this job!". They apologized to us and the rest of the restaurant, gave us a free round of drinks plus others in our area that witnessed the spectacle and we had perfect service the rest of the night.

In defense of our waitress that had disappeared, she had a family emergency according to the manager and he should have picked up the table.

 
You must log in or register to reply here.

TRENDING THREADS

Back
Top