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Gateway Profile 3 problem....won't boot

Y

Yzzim

Lifer
My pastor had a Gateway Profile 3 computer {Pics} but recently it died on him. When you turn the power button on, the fans and hard drive start spinning and the hdd activity light briefly comes on. I don't see anything on the screen and it doesn't sound like the hdd tries to boot into Windows, it will just briefly spin when powered on and then sit idle. The fans and everything stay on the whole time.

Also, the keyboard lights won't light up.

I assumed the motherboard died (video built into motherboard) so I bought one off Ebay from a reputable dealer and just got done installing it and I still have the same problem.

I tested the hard drive and memory out and both work fine. The machine has a 1.4Ghz (I think) Intel Pentium processor and while I don't have a motherboard to test it in, it looks ok.

Any idea on what the problem could be? Because the computer doesn't sound like it's booting I'm thinking it may be a power supply problem. There's an external power adapter that gets plugged in, I'm thinking that may be it. But the computer still starts up (fans, hdd spins) it just won't boot. OTOH it could be an LCD problem... 😕

Any help is appreciated!
 
jus curious but dont you buy gateway because its a brand name thereby enabling you to call tech support? i'd try that first if i were you
 
Originally posted by: imverygifted
jus curious but dont you buy gateway because its a brand name thereby enabling you to call tech support? i'd try that first if i were you
Click to expand...

it's about 3+ years old, pretty sure there's no warranty left
 
Originally posted by: Yzzim
Originally posted by: imverygifted
jus curious but dont you buy gateway because its a brand name thereby enabling you to call tech support? i'd try that first if i were you
Click to expand...

it's about 3+ years old, pretty sure there's no warranty left
Click to expand...

"Lifetime Phone Support" was still offered that long ago. Call 'em up. 😉

- M4H
 
Angel_GWPR037 says:
I suggest that you send in that for service, to diagnose and repair the cause of this issue.

Travis Eichstadt says:
how much does that cost

Angel_GWPR037 says:
The service charge is $299.00 + tax.

Travis Eichstadt says:
what!! are you serious!! I can get a new Gateway Profile 3 for $300 off Ebay

Angel_GWPR037 says:
If no problem is found with the unit, then the charge will be lowered to $99.00.


Angel_GWPR037 says:
Yes.

Travis Eichstadt says:
that is absurd!! the computer isn't even worth $300

Travis Eichstadt says:
I will send it in and have it fixed for $25

Travis Eichstadt says:
and I will pay for the parts

Angel_GWPR037 says:
Is there anything else I can do for you?

Any other ideas, M4H?
 
😕Any insite from Gateway? I'm having a simialr experiance and was ready to order a motherboard from Adeal.com until I found your post
 
Does that system have built in video, or does it use a video card. If it does use a card, I would try to reseat it, and if that doesn't work, replace the vid card with something else and see what happens.
 
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