I purchased a CDRW from staples, a Cendyne 40x12x48x for some cheap price after rebate. Unfortunately I got the Accesstek version of this drive which is crap. You can verify that it's crap by reading this Cendyne Tech Support Thread.
There are a bunch of suggestions to try and none worked--except replacing the drive. Incidentally, they closed the tech support forum > 3weeks ago (not sure exactly when). So, since there was no new information I decided to contact support to get a replacement drive (as that's about all that seems to fix the problem).
Well, they also have NO support/contact phone number, so, I used the email form. I fill it all out with name/ address / serial, etc. Describe the problem, and ask for an RMA.
2 days later I get a response, not bad I think. Wrong. 'We need you to register your drive by following this link.' OK, not a problem. (NOTE: Registering asks for THE EXACT SAME INFORMATION in the tech support form I filled out. Argh, ok, so it's a stupid policy issue, but I can deal. Just send me an RMA # and an address to return it to.)
Then, no response for weeks. Even while I submit another request and respond to their online problem ticket. Nothing. (OK, it's the holiday season but it's not a vacation day (12/16/2002))
So, I'm tired of waiting, and I find an email for support and send it from a different email addr with links to the problem ticket at their website. Wanna know what they respond with (to the online problem ticket) this time:
We can't open attachments. (No attachments sent, just a link to their website w/ the problem ticket and information!) We need your name, address, phone, serial, model, place/time purchased, etc. Then I'll give you an RMA #.
Know what, I already gave them that twice. It's at the top of the page (except for the address which is hidden from me). At least this time they gave a personal email and a promise to send an RMA # if I resend them the information for a 3rd time.
Sorry for the long post, but, just wanted to get word out in case others are considering purchasing their crap.
---Bump update---
Got an RMA # the other day.
Also, went into XP and found that it had changed from DMA mode to PIO mode at some point. Couldn't force it back until I deleted the seconday IDE Adapter and rebooted and let it reinstall. Now the drive burns at faster speeds again. Not sure why it changed though, it WAS on DMA mode in the beginning and I didn't change it. Read that if the system detects crc errors or something like that it'll bump it down.
I'm going to send it back anyway, maybe I'll get a liteon as a replacement. Maybe not.
There are a bunch of suggestions to try and none worked--except replacing the drive. Incidentally, they closed the tech support forum > 3weeks ago (not sure exactly when). So, since there was no new information I decided to contact support to get a replacement drive (as that's about all that seems to fix the problem).
Well, they also have NO support/contact phone number, so, I used the email form. I fill it all out with name/ address / serial, etc. Describe the problem, and ask for an RMA.
2 days later I get a response, not bad I think. Wrong. 'We need you to register your drive by following this link.' OK, not a problem. (NOTE: Registering asks for THE EXACT SAME INFORMATION in the tech support form I filled out. Argh, ok, so it's a stupid policy issue, but I can deal. Just send me an RMA # and an address to return it to.)
Then, no response for weeks. Even while I submit another request and respond to their online problem ticket. Nothing. (OK, it's the holiday season but it's not a vacation day (12/16/2002))
So, I'm tired of waiting, and I find an email for support and send it from a different email addr with links to the problem ticket at their website. Wanna know what they respond with (to the online problem ticket) this time:
We can't open attachments. (No attachments sent, just a link to their website w/ the problem ticket and information!) We need your name, address, phone, serial, model, place/time purchased, etc. Then I'll give you an RMA #.
Know what, I already gave them that twice. It's at the top of the page (except for the address which is hidden from me). At least this time they gave a personal email and a promise to send an RMA # if I resend them the information for a 3rd time.
Sorry for the long post, but, just wanted to get word out in case others are considering purchasing their crap.
---Bump update---
Got an RMA # the other day.
Also, went into XP and found that it had changed from DMA mode to PIO mode at some point. Couldn't force it back until I deleted the seconday IDE Adapter and rebooted and let it reinstall. Now the drive burns at faster speeds again. Not sure why it changed though, it WAS on DMA mode in the beginning and I didn't change it. Read that if the system detects crc errors or something like that it'll bump it down.
I'm going to send it back anyway, maybe I'll get a liteon as a replacement. Maybe not.
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