And then there was this lady that got 3 trizillion dollars suing mcdonalds cause the coffee was too hot.
sex will never be the same..
Hi Dan,
We can do advanced shipment for you and a credit card is required to secure the return of the board ($80 will be charged, and refunded to you within 7 working days after receipt of item), but our RMA policies by paying for the shipping sending the board back since it is same as if you were going to the store to exchange something by driving to the store at your expense.
But if this is the attitude you are going to have, then it may hinder the good will that we provide to you.
Please note that it's not false advertisement because the processor works, except it's not meeting your unreasonable demand because you wanted more than what the board can handle through unreasonable amount of practice/usage. Any V8 can perform only when the chassis allows it, but not exceeding its spec. The thermal protection is doing what it's supposed to do to protect the system from overheating therefore it's not a flaw.
You should ask AMD why they underrated their FX-8350 processor that mislead you into buying something that you thought was 125W but instead was performing at 140W.
Our engineers did what they were supposed to do to keep the board running at is designed capacity of 125W.
This is why we are offering you to get to the better board by performing an upgrade process for you since we normally don't provide this service.
Anyway, we will cover 2-way shipping for you this time as you've requested, but as stated in the previous email you do need to pay for the upgrade to either one of the boards.
If you really need 140W boards such as 990FXA-GD65/GD80 then we can offer you a courtesy step-up option by paying for the differences.Please note that your current board will need to come in through RMA service, you are responsible for 1-way shipping sending the board to us, and the replacement board will be factory-rectified board but not brand new. The only accessory that will come with the replacement board is the I/O shield.
990FXA-GD65 - $40
990FXA-GD80 - $70
Let me know if you wish to proceed with the upgrade and advanced shipment, thank you.
Sincerely,
MSI Service & Support Division
Arh .. from a 3deg burn to the nuts? You'll recover, and sex will be just fine..(ill never have to shave again ...) But for the record and point in case, no I would not surrender my nuts to any sum of money!
MSI sent me this email today.
According to MSI, expecting your CPU to function properly under 100% load is an "unreasonable demand".
Also, "The thermal protection is doing what it's supposed to do to protect the system from overheating, therefore it's not a flaw." In other words, they're saying "Hey, we implemented a half-assed workaround that prevents the board from going up in flames under heavy use, so the board is obviously fine." :hmm:
Nonsense aside, at least they're now offering advanced shipping, and paying both ways. That's good enough for me. I'll probably take them up on their offer and upgrade to the 990FXA-GD65.
@OP: It seems to me that MSI is dealing with you as best they can without completely assuming 100% responsibility of AMD's screw up (and they certainly should not assume the liability for AMD's screw up).
At the end of the day, it is AMD that screwed up, marking a product as "125W TDP" when it clearly goes over rather easily when loaded at 100% even on non-power-virus-like applications, or that the quality of the product varies by a lot that it may or may not end up surpassing the target TDP.
I know you feel that you've kinda been screwed. But they (MSI) clearly were screwed as well, and how to deal with it (from their POV) is a complex decision that has to take into account their product mix and their competitors' product mix as well. They can't just overspec all their boards to allow AMD's out-of-spec product to function as one normally expects at full load, because that would mean their own product mix might be less competitive in the market than their competitors (more expensive and/or less margins), but they also cannot strike out the 8350 from their supported CPU lists for 125W boards, otherwise their product mix becomes weaker than their competitors who wouldn't do such a thing.
I'm not trying to defend MSI. I am trying to show that their decision on how to handle an out-of-spec 8350 is not based on malice or on trying to screw customers.
AMD is the one doing the screwing here. It's unfortunate that you ended up on the receiving end of bad luck here (a mix of the "right" board plus the "right" product (out-of-spec 8350 chip) to make it happen). You should be angry, but take that anger into the real root cause, which is AMD's shady practice of selling out-of-spec chips as good.
I wouldn't put all the blame on AMD here. Everyone knows that the FX chips use a lot of juice. Even my ASrock 990FX Extreme4 board, has had reports of the FX chips throttling when overclocked a tad and run at full load. That's a 140W+ 8+1(2?) phase board too.
AMD's fault for releasing a product with a false TDP, and MSI's fault for helping cover it up.
I don't think it's MSI fault here. AMD exceeded their own specifications. The hour MSI goes on public and say that their 125W is unable to handle the 8350 AMD will cut them off.
I don't think it's MSI fault here. AMD exceeded their own specifications. The hour MSI goes on public and say that their 125W is unable to handle the 8350 AMD will cut them off.
Does this problem apply to FX-8350 processors with 125W TDP or does it apply to all 125W TDP processors specifically the Phenom II X 4 965 125W processor? In other words will the MSI 970A-G46 motherboard support the Phemon II X 4 965 125W processor without the problem that the FX-8350 has?
I understand what you're saying, if they pull 8350 support it will put them in a bad position compared to other brand's budget boards. But the question now is whether these other manufacturer's boards can in fact handle 8350 properly without throttling.
The real issue goes back to AMD, they need to spec their products based on what they intend to ship to the customer and stop this shady business of shipping out-of-spec parts.
The clock differences between server and desktops parts are too high IMHO to be just a marketing issue. Assuming that AMD is factory overclocking their processors, e.g. exceeding their own specification, can this have any adverse effect over the life spam of 8350 processors?
So that either means AMD has told them they are done with high performance MPU at 28nm or GloFo has told AMD they can go to TSMC for all their future HPP needs.
If you were a betting man, which do you think is more likely?