Originally posted by: Renob
Ok here is one, I work for Dell and the cust calls in wanting some support so I ask for his service tag so I can look up his case history.
I get his info and ask him whats the problem , he starts telling me all this stuff and says he wants a new system. I tell all his problems seem to be software based and that I dont think we could send him a new system.
He gets very upset and says he has had to call in like 10 time in that last month, his system is only a month and a half old.
I tell him to hold on and I will check out his old calls, I look and see we sent him a new system two week ago.
So I tell the cust sir we sent you a new system two weeks ago, which was the last time he called. He tells me no you did not, so I go to airborne.com and look up the tracking number and see the cust had signed for it.
So I tell him Im looking at his signature and he says NO WAY, so I send him the link and he says yes that is my signature.
He says I dont remeber the call or signing for the new system.
So I end the call saying that Dell would like either the system back or the $2000
I got off the phone thinking OMG how could he not remember this.