Don't feel stupid about using your computer -- read on. This is an
excerpt from a Wall Street Journal article:
1. Compaq is considering changing the command "Press Any Key" to "Press
Return Key" because of the flood of calls asking where the Any Key is.
2. SAT technical support had a caller complaining that her mouse was
hard
to control with the dust cover on. The cover turned out to be the
plastic bag the mouse was packaged in.
3. Another SAT customer was asked to send a copy of her defective
diskettes. A few days later a letter arrived from the customer along
with photocopies of the floppies.
4. Another Dell customer called to say he couldn't get his computer to
fax
anything. After 40 minutes of troubleshooting, the technician
discovered
the man was trying to fax a piece of paper by holding it in front of the
monitor screen and hitting the "send" key.
5. A Dell technician received a call from a customer who was enraged
because his computer had told him he was "bad and an invalid,"
The tech explained that the computer's "bad command" and "invalid"
responses shouldn't be taken personally.
6. A confused caller to IBM was having troubles printing documents. He
told the technician that the computer had said it "couldn't find
printer." The
user had also tried turning the computer screen to face the printer but
that his computer still couldn't "see" the printer."
7. An exasperated caller to Dell Computer Tech Support couldn't get her
new Dell Computer to turn on. After ensuring the computer was plugged
in, the
technician asked her what happened when she pushed the power button.
Her
response, "I pushed and pushed on this foot pedal and nothing happens."
The "foot pedal" turned out to be the mouse.
8. Another customer called Compaq tech support to say her brand-new
computer wouldn't work. She said she unpacked the unit, plugged it in
and sat there
for 20 minutes waiting for something to happen. When asked what
happened when she pressed the power switch, she asked "What power
switch?"
9. Another IBM customer had troubles installing software and rang for
support. "I put in the first disk, and that was OK. It said to put in
the second disk, and I had some problems with the disk. When it said to
put in
the third disk, I couldn't even fit it in...."The user hadn't realized
that "Insert Disk 2" meant to remove Disk 1 first.
10. In a similar incident, a customer had followed the instructions for
installing software. The instructions said to remove the disk from its
cover and insert into the drive. The user had physically removed the
casing of the disk and wondered why there were problems.
11. True story from a Novell NetWare Sysop:
Caller: "Hello, is this Tech Support?"
Tech: "Yes, it is. How may I help you?"
Caller: "The cup holder on my PC is broken and I am within my warranty
period. How do I go about getting that fixed?"
Tech: "I'm sorry, but did you say a cup holder?"
Caller: "Yes, it's attached to the front of my computer."
Tech: "Please excuse me. If I seem a bit stumped, it's because I am.
Did you receive this as part of a promotional at a trade show? How did
you get this cup holder? Does it have any trademark on it?"
Caller: It came with my computer. I don't know anything about a
promotion. It just has '4X' on it."At this point, the Tech Rep had to
mute the caller because he couldn't stand it. He was laughing too hard.
The caller had been using the load drawer of the CD-ROM drive as a cup
holder and snapped it off the drive.
12. A woman called the Canon help desk with a problem with her printer.
The tech asked her if she was running it under "Windows." The woman
responded, "No, my desk is next to the door. But that is a good point.
The man sitting in the cubicle next to me is under a window and his
printer is working fine."
13. Tech Support: "O.K. Bob, let's press the control and escape keys
at
the same time. That brings up a task list in the middle of the screen.
Now
type the letter "P" to bring up the Program Manager."
Customer: "I don't have a 'P'."
Tech: "On your keyboard, Bob."
Customer: "What do you mean?"
Tech: "'P' on your keyboard, Bob."
Customer: "I'm not going to do that!"
Now don't you feel better about your skill level?
Jokersmoker
excerpt from a Wall Street Journal article:
1. Compaq is considering changing the command "Press Any Key" to "Press
Return Key" because of the flood of calls asking where the Any Key is.
2. SAT technical support had a caller complaining that her mouse was
hard
to control with the dust cover on. The cover turned out to be the
plastic bag the mouse was packaged in.
3. Another SAT customer was asked to send a copy of her defective
diskettes. A few days later a letter arrived from the customer along
with photocopies of the floppies.
4. Another Dell customer called to say he couldn't get his computer to
fax
anything. After 40 minutes of troubleshooting, the technician
discovered
the man was trying to fax a piece of paper by holding it in front of the
monitor screen and hitting the "send" key.
5. A Dell technician received a call from a customer who was enraged
because his computer had told him he was "bad and an invalid,"
The tech explained that the computer's "bad command" and "invalid"
responses shouldn't be taken personally.
6. A confused caller to IBM was having troubles printing documents. He
told the technician that the computer had said it "couldn't find
printer." The
user had also tried turning the computer screen to face the printer but
that his computer still couldn't "see" the printer."
7. An exasperated caller to Dell Computer Tech Support couldn't get her
new Dell Computer to turn on. After ensuring the computer was plugged
in, the
technician asked her what happened when she pushed the power button.
Her
response, "I pushed and pushed on this foot pedal and nothing happens."
The "foot pedal" turned out to be the mouse.
8. Another customer called Compaq tech support to say her brand-new
computer wouldn't work. She said she unpacked the unit, plugged it in
and sat there
for 20 minutes waiting for something to happen. When asked what
happened when she pressed the power switch, she asked "What power
switch?"
9. Another IBM customer had troubles installing software and rang for
support. "I put in the first disk, and that was OK. It said to put in
the second disk, and I had some problems with the disk. When it said to
put in
the third disk, I couldn't even fit it in...."The user hadn't realized
that "Insert Disk 2" meant to remove Disk 1 first.
10. In a similar incident, a customer had followed the instructions for
installing software. The instructions said to remove the disk from its
cover and insert into the drive. The user had physically removed the
casing of the disk and wondered why there were problems.
11. True story from a Novell NetWare Sysop:
Caller: "Hello, is this Tech Support?"
Tech: "Yes, it is. How may I help you?"
Caller: "The cup holder on my PC is broken and I am within my warranty
period. How do I go about getting that fixed?"
Tech: "I'm sorry, but did you say a cup holder?"
Caller: "Yes, it's attached to the front of my computer."
Tech: "Please excuse me. If I seem a bit stumped, it's because I am.
Did you receive this as part of a promotional at a trade show? How did
you get this cup holder? Does it have any trademark on it?"
Caller: It came with my computer. I don't know anything about a
promotion. It just has '4X' on it."At this point, the Tech Rep had to
mute the caller because he couldn't stand it. He was laughing too hard.
The caller had been using the load drawer of the CD-ROM drive as a cup
holder and snapped it off the drive.
12. A woman called the Canon help desk with a problem with her printer.
The tech asked her if she was running it under "Windows." The woman
responded, "No, my desk is next to the door. But that is a good point.
The man sitting in the cubicle next to me is under a window and his
printer is working fine."
13. Tech Support: "O.K. Bob, let's press the control and escape keys
at
the same time. That brings up a task list in the middle of the screen.
Now
type the letter "P" to bring up the Program Manager."
Customer: "I don't have a 'P'."
Tech: "On your keyboard, Bob."
Customer: "What do you mean?"
Tech: "'P' on your keyboard, Bob."
Customer: "I'm not going to do that!"
Now don't you feel better about your skill level?
Jokersmoker
Facebook
Twitter