Funny Helpdesk Trouble Ticket

[djheater]

--------------------------------------------------------
7/23/02 11:49:17 AM MONICA Other
having an electron coming in and wanted to know if its ok to shut the server down..told him yes but call us firt

7/23/02 1:01:10 PM DHEATER follow up
Called back... the electron is there circling the proton and he is ready to shut down the server. Walked him through shutdown.
--------------------------------------------------------


I don't know if it's funny or sad...

 

[toant103]

Sad

 

[Beau]

WTF?

 

[ggavinmoss]

Ah... condescending help desk... that's a surprise...

-geoff

 

Pitifully sad

 

[djheater]

to clarify... she meant electrician.

 

[djheater]

Originally posted by: ggavinmoss
Ah... condescending help desk... that's a surprise...

-geoff

Who would you rather have answer your call, Her or me?

Ever been told to leave your computer off for a day and see if that helps?....

The ticket does not imply that either of us were condescending to a customer.... we aren't.

 

[Pastore]

if she meant electrician whats the excuse for proton?

 

[djheater]

It was a joke. Obviously poorly received.
My manager found it amusing.

 

[hoihtah]

Originally posted by: Beast1284
if she meant electrician whats the excuse for proton?

i think it was simply a bad joke.

 

[amnesiac]

I thought it was funny! HAHAHAHAHAHAHAAHHAHAH!!! See?!

 

[SaltBoy]

<-- this is the appropriate response.

 

[BurnItDwn]

Theres nothing wrong about being condescending at a help desk, as long as you play nice while on the phone ....