Background: I work for the state tax board.
Everyone in the whole dept received this "customer service tip of the week" email:
"Avoid Condensation
Don't ask debtors, "Do you understand?" or "Are you following me?" These questions may sound as if you are belittling them. Instead, when you want to find out if you are being understood, take the "you" out of the questions. For example, you could ask, "Did I explain that clearly?" or "Did I go into enough detail on that?" or "Is there anything I should go over again?" It is important not to sound condescending when speaking to debtors."
Emailed her back (and BCC a few coworkers):
Since condensation is unavoidable in this planet, I think you mean:
con·de·scen·sion ( P ) Pronunciation Key (knd-snshn)
n.
The act of condescending or an instance of it.
Patronizingly superior behavior or attitude.
instead of
con·den·sa·tion ( P ) Pronunciation Key (kndn-sshn, -dn-)
n.
The act of condensing.
The state of being condensed.
A condensate.
An abridgement or shortening of something, especially of a written work or speech.
Physics.
The process by which a gas or vapor changes to a liquid.
The liquid so formed.
Chemistry. A chemical reaction in which water or another simple substance is released by the combination of two or more molecules.
Psychology. The process by which a single symbol or word is associated with the emotional content of several, not necessarily related, ideas, feelings, memories, or impulses, especially as expressed in dreams."
Everyone in the whole dept received this "customer service tip of the week" email:
"Avoid Condensation
Don't ask debtors, "Do you understand?" or "Are you following me?" These questions may sound as if you are belittling them. Instead, when you want to find out if you are being understood, take the "you" out of the questions. For example, you could ask, "Did I explain that clearly?" or "Did I go into enough detail on that?" or "Is there anything I should go over again?" It is important not to sound condescending when speaking to debtors."
Emailed her back (and BCC a few coworkers):
Since condensation is unavoidable in this planet, I think you mean:
con·de·scen·sion ( P ) Pronunciation Key (knd-snshn)
n.
The act of condescending or an instance of it.
Patronizingly superior behavior or attitude.
instead of
con·den·sa·tion ( P ) Pronunciation Key (kndn-sshn, -dn-)
n.
The act of condensing.
The state of being condensed.
A condensate.
An abridgement or shortening of something, especially of a written work or speech.
Physics.
The process by which a gas or vapor changes to a liquid.
The liquid so formed.
Chemistry. A chemical reaction in which water or another simple substance is released by the combination of two or more molecules.
Psychology. The process by which a single symbol or word is associated with the emotional content of several, not necessarily related, ideas, feelings, memories, or impulses, especially as expressed in dreams."
