So I'm headed to Nepal next spring to visit some friends. I booked the flight two months ago threw Orbitz, flying on India Air and Indian Air Lines. Plans have changed and I now need to leave and arrive back in Detroit.
So, it's my stupid fault for booking too far in advance, so I think, I'll have to pay some fees and the difference and I should be good. I call up Orbitz, tell them I want to make a change and fly out of Detroit. "You have paper tickets, you need to ship them back to us first."
So $25 later the tickets are back to Orbitz via Fedex. They arrived today so I call about making a change. I spend 90 minutes on the phone with Orbitz. I unfortunately can't switch my reservations to another airline (which is common and my own stupid fault), but heres the kicker. Air India doesn't fly out of Detroit. I just sent my damned tickets back for nothing.
Maybe I can just change the return date into Chicago. Nope. Orbitz isn't allowed to make those changes, I need to contact Air India. In the meantime, Orbitz now gets to send me back the tickets that I never needed to send them for a $26 delivery fee.
So I call Air India, and the phone just starts playing music. No menu, no indication of wait time, just playing music. I now find out, they can't do anything for me over the phone, I need to talk to a local ticket office. This is fantastic, because since Air India doesn't fly out of Detroit, I get to head to Chicago to attempt to try and change my ticket. Nothing like a 500 mile round trip just to try to change reservations. After another half hour on hold after calling back, I get the local Chicago ticket office number.
I call the local Air India office. No one answers. I left a message. We'll see if I get called back.
To top it all off, I've even more frustrated having spent three hours on the phone trying to decipher what the CSR in the Indian call center's are even saying. I expect to get Indian CSRs when calling Air India, but Orbitz's ones were just terrible. The Indian Airline CSRs were twice as easy to understand the as the ones for Orbitz.
No idea what to do anymore. I can't cancel the ticket and get any refunds. I'm debating just eating the whole cost of the ticket $1757 and rebooking through another service so I can fly out and get back on the dates I want.
My stupid fault for booking this much in advance, but I never ever thought I'd have this much problem trying to just extend my stay by a couple of days. Word to the wise, be very very careful who you book your tickets through.
So, it's my stupid fault for booking too far in advance, so I think, I'll have to pay some fees and the difference and I should be good. I call up Orbitz, tell them I want to make a change and fly out of Detroit. "You have paper tickets, you need to ship them back to us first."
So $25 later the tickets are back to Orbitz via Fedex. They arrived today so I call about making a change. I spend 90 minutes on the phone with Orbitz. I unfortunately can't switch my reservations to another airline (which is common and my own stupid fault), but heres the kicker. Air India doesn't fly out of Detroit. I just sent my damned tickets back for nothing.
Maybe I can just change the return date into Chicago. Nope. Orbitz isn't allowed to make those changes, I need to contact Air India. In the meantime, Orbitz now gets to send me back the tickets that I never needed to send them for a $26 delivery fee.
So I call Air India, and the phone just starts playing music. No menu, no indication of wait time, just playing music. I now find out, they can't do anything for me over the phone, I need to talk to a local ticket office. This is fantastic, because since Air India doesn't fly out of Detroit, I get to head to Chicago to attempt to try and change my ticket. Nothing like a 500 mile round trip just to try to change reservations. After another half hour on hold after calling back, I get the local Chicago ticket office number.
I call the local Air India office. No one answers. I left a message. We'll see if I get called back.
To top it all off, I've even more frustrated having spent three hours on the phone trying to decipher what the CSR in the Indian call center's are even saying. I expect to get Indian CSRs when calling Air India, but Orbitz's ones were just terrible. The Indian Airline CSRs were twice as easy to understand the as the ones for Orbitz.
No idea what to do anymore. I can't cancel the ticket and get any refunds. I'm debating just eating the whole cost of the ticket $1757 and rebooking through another service so I can fly out and get back on the dates I want.
My stupid fault for booking this much in advance, but I never ever thought I'd have this much problem trying to just extend my stay by a couple of days. Word to the wise, be very very careful who you book your tickets through.
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