FU Time Warner

Toggle sidebar Toggle sidebar
rpanic

rpanic

Golden Member
Dec 1, 2006
1,896
7
81
Called Time Warner to cancel my dad’s service because he is in the hospital and will not be returning home. Rep keeps repeating himself about all the great services my dad has as if I should keep it even after I tell him I’m turning off all of my dad’s services at his house. Then the Rep tries to get me to take over his service at my home which I already have an account with them incase my dad moves in with me. Then Rep says they will keep charging me for everything till cable box is returned, I am fine if they want to charge for the box but all the services wtf even though I was going to drive there and get it in a week. Ask to talk to Supervisor which after a while of being on hold I’m am told he will call me later in the day. At the end he asks how he was from a scale of 1-10 I say 1, he asks why, I tell him, and he starts arguing with me and I say f@$# you and hang up. I will be calling later to try to reach supervisor and I will also cancel my service.

F@#$ you Carlos at Time Warner.
 
mnewsham

mnewsham

Lifer
Oct 2, 2010
14,539
428
136
If you cancel an account they can't charge you, in fact most give you a time period to return the box in. At least that was my experience with comcast when i switched to FIOS.
 
L

Lifted

Diamond Member
Nov 30, 2004
5,748
2
0
They tried the "bill you until you return it" nonsense with me. I said yeah yeah, later.

Went in to return the box 6 weeks later and told them to feel free to bill me for the cable box at whatever the rate is $5 or $10/month, but no way was I paying for the service I called and cancelled 6 weeks earlier. They simply removed the charges. It's a suckers fee.
 
P

Pardus

Diamond Member
Jun 29, 2000
8,197
21
81
Sorry to hear about your dad rpanic.

Time Warner does not care about there customer's at all, regardless of how nice they try to be on the phone. Everyone should drop there cable service and just stick with Internet.

Fios blows them away on many levels, but Verizon is slow to expand outside big cities.

Return the equipment as soon as you can and be done with it.
 
warcrow

warcrow

Lifer
Jan 12, 2004
11,078
11
81
I'm finding it increasingly less frustrating to work with customer/technical support with companies (like TW or ATT) if they have online chat available.

Waiting is not that big of a deal (relatively speaking) because you can surf the internet, and it's normally not at all the same wait time as a phone call. The conversation is written out for them, so they normally don't ask the same question twice, there are no accents to deal with AND a transcript of the conversation is emailed to you afterward for reference.

Seriously, it's worked out really well for me. However YMMV. :)
 
T

TWCableHelp

Junior Member
Jun 11, 2012
2
0
61
rpanic,
I apologize for your experience with our customer service department. If you could email details and account information to twcable.help@twcable.com, I will ask local support management to investigate and help resolve this issue.

Thank you,
Paul S.
Time Warner Cable
Social Media Customer Care
 
iRONic

iRONic

Diamond Member
Jan 28, 2006
8,554
3,848
136
TWCableHelp said:
rpanic,
I apologize for your experience with our customer service department. If you could email details and account information to twcable.help@twcable.com, I will ask local support management to investigate and help resolve this issue.

Thank you,
Paul S.
Time Warner Cable
Social Media Customer Care
Click to expand...
Whoa... How did you come upon this thread?
 
mnewsham

mnewsham

Lifer
Oct 2, 2010
14,539
428
136
iRONic said:
Whoa... How did you come upon this thread?
Click to expand...

35lc0e.jpg
 
Puppies04

Puppies04

Diamond Member
Apr 25, 2011
5,909
17
76
iRONic said:
Whoa... How did you come upon this thread?
Click to expand...

There is this new website called google, pretty awesome to be honest, it lets you type what you want to search for (say for example "time warner are shit" or "FU time warner") and it actually shows you relevant web pages relating to what you were looking for.

Try it for yourself....

www.google.com
 
iRONic

iRONic

Diamond Member
Jan 28, 2006
8,554
3,848
136
So TWC pays people (or contractors) to scour search engines for negative posts about their company...? OK.
 
M

MisterJackson

Lifer
Jun 19, 2004
10,860
1
81
iRONic said:
Remember the Newegg CSR that used to post here?
Click to expand...

haha, yeah. I'd forgotten about that.

Wasn't there also some guy who owned a custom PC building company who came here to post in response to complaints and ended up acting like a 12 year old and cussed everyone out? Maybe that was another forum and it just got linked here.
 
rpanic

rpanic

Golden Member
Dec 1, 2006
1,896
7
81
Supervisor called me later in day and was worthless, at the end I told him I am tired of dealing with his company and their employees which all seem the same. He agued the same about they have no ability to stop service until I return box. He also did not get the larger issue of the rep being rude and insensitive to me when all I am trying to do is just close all of my father’s loose ends. I will send email off to Time Warner but pretty much feel done with them. Hopefully I have better luck with their competition or just doing everything over net for my personal account that I am also closing because of this.
 
robphelan

robphelan

Diamond Member
Aug 28, 2003
4,084
17
81
rpanic said:
Supervisor called me later in day and was worthless, at the end I told him I am tired of dealing with his company and their employees which all seem the same. He agued the same about they have no ability to stop service until I return box. He also did not get the larger issue of the rep being rude and insensitive to me when all I am trying to do is just close all of my father’s loose ends. I will send email off to Time Warner but pretty much feel done with them. Hopefully I have better luck with their competition or just doing everything over net for my personal account that I am also closing because of this.
Click to expand...

So he's saying that ALL you need to get cable is a cable box? that nonsensical. are they saying that magically, no more signal will be coming through your coax when you disconnect the box?

you need a connection first and foremost - the box is only for digital / HD / PVR.
 
AznAnarchy99

AznAnarchy99

Lifer
Dec 6, 2004
14,695
117
106
I sort of had a similar experience with TW. My yearly contract rate had expired and gone up. Their new pricing was lower than I was originally paying. I wanted to keep the service so I called them and went with the "cancel line" talk and they sent me to retention. I waited on hold for 30 minutes and got disconnected. I tried again and waited on hold for another 30 minutes and got disconnected. I was annoyed by this point and when I called back I told the chick Ive been trying to get to retention for an hour but now I just want to cancel flat out. She was cool about it and told me that there was unusually long wait times.

I hate being on hold especially if I get DCed.
 
You must log in or register to reply here.

TRENDING THREADS

COMPANY
RESOURCES
FOLLOW
Top Bottom