FSP 300 watt Green Exploded

[Operandi]

So this actually the first time I've had a "good" PSU go out on me, and the first time I've ever seen a FSP dead (aside from a lighting hit). The PSU going is bad enough but it also seems to have at least taken out the motherboard in a clients HTPC, not cool :|.

It looks like there is a 2 year warranty so it should still be covered but looking over FSPs page I'm not sure if they are covering the other damaged hardware. Anyone here ever had to deal with FSPs warranty/support?

http://www.fspgroupusa.com/FSPSUPPORT/fspsupport.html

 

[Zap]

Typically a manufacturer warranty covers their product only (and only for failures/defects). I don't know off-hand of any written warranty statement for computer products that explicitly states that they will pay for any potential damages to other products.

 

[frostedflakes]

Wow, that sucks. FSP isn't some junk brand, they make good products. Even quality PSUs can still fail, of course, but usually the better ones don't fail so spectacularly.

Zap's right, though. I don't know of any manufacturers whose warranty covers collateral damage due to a failure. You're probably out of luck on this one, just eat the loss and move on.

 

[JEDIYoda]

Originally posted by: Operandi
So this actually the first time I've had a "good" PSU go out on me, and the first time I've ever seen a FSP dead (aside from a lighting hit). The PSU going is bad enough but it also seems to have at least taken out the motherboard in a clients HTPC, not cool :|.

It looks like there is a 2 year warranty so it should still be covered but looking over FSPs page I'm not sure if they are covering the other damaged hardware. Anyone here ever had to deal with FSPs warranty/support?

http://www.fspgroupusa.com/FSPSUPPORT/fspsupport.html

It doesn`t hurt to ask....

 

[Stoneburner]

If their product caused damage to property, they should be liable under general theories of tort.

 

[eplebnista]

That is surprising to say the least.

 

[Modelworks]

No they are not liable. You would have to prove negligence on their part regarding the design and that would cost thousands of dollars. They can simply claim you had a power surge.


Even people that try to claim damages for things like failed UPS that you often see with $250,000 promises have a hard time collecting.

 

[cbn]

What normally happens with the power draw exceeds the PSU capability to regulate it?

Wouldn't the PSU cut off all power and shut down?

Or is the only insurance to always to buy a PSU slightly too big (this is what I have done in the past).

 

[yh125d]

What normally happens with the power draw exceeds the PSU capability to regulate it?

Wouldn't the PSU cut off all power and shut down?

Or is the only insurance to always to buy a PSU slightly too big (this is what I have done in the past).

Yeah they're supposed to shut down. However with cheaper units or older ones, sometimes parts will fail before it reaches the point of clicking off (which is going to be higher than the rated power, like a 500w PSU might not shut down til 575 or 600w