Fry's Electronics Return Policy on HARD DRIVES..

[WayneTeK]

This is my first hard drive i bought from fry's and i wanted to return it because it's defective.

Stuipd WD won't boot up. They said they wont' accept it because it's been opened?

uUhhh? from my past experiences they always accepted opened hd's..

is this lady mess'n around with me or did fry's change their policy?

 

[Ronin]

How long have you had the HD? Every Frys I've ever been to has never questioned a return from me, as long as it's within the return policy date.

 

[suicidalpigeon]

call them again and hope it's a different person.

 

[Matthias99]

From www.frys.com:

1. For a refund or exchange, most products may be returned within 30 days of original purchase date. Some other products, such as notebook computers, memory, microprocessors, network-attached storage, CD and DVD recorders, camcorders, digital cameras, air conditioners, and wireless phones may be returned within 15 days of original purchase date. See store management for specific information.
2. Original receipt must accompany any product to be returned / exchanged.
3. Product must be in original box with original accessories, packaging, manuals, and registration card in undamaged, clean, and brand- new condition.
4. Products returned within policy with the UPC Code missing from the box may only be accepted back as an exchange for the exact same item.
5. Product that is returned incomplete, damaged, or has been used -- if accepted -- will require a deduction. This deduction is final. Subsequent return of missing items will not reverse the deduction.
6. Product returned with serial number missing or tampered with will NOT BE ACCEPTED BACK FOR RETURN.
7. If the product returned has any data or information stored on a memory or storage device, Fry?s shall not be responsible for the transfer of such data or information to another product given to the customer as an exchange, or for the loss of any data or information or to maintain the confidentiality of any data or information still residing on the returned product.
8. Computer software, video games, audio CDs, VHS videos, and DVD videos are returnable only if unopened.
9. Defective computer software, video games, audio CDs, DVD videos, and pre-recorded videos will be exchanged for the exact same item only.
10. Product using accessories such as laser toner or ink cartridge toner, media, batteries, film, etc. must be returned with the accessory in factory-sealed condition or will require a deduction for a replacement.
11. Refunds will be issued as follows: (1) Check purchases by check (2) Credit card purchases by credit issued to the credit card used in the original purchase transaction (3) Cash purchases by cash, unless the refund is over $500, which will then be refunded by a check mailed from Fry?s Home Office.
12. Refund checks are mailed the 10th day from the date merchandise is returned.
13. Service, delivery, and installation charges are non-refundable once performed.
14. Special order items and cut cable/wire are non-returnable.

I can't imagine they wouldn't let you return a hard drive, at least within the first 15 days.

Obviously they can't give you a refund if you took off the UPC and sent it in for a MIR, but you should at least be able to exchange it for a working one.

 

[User1001]

Should have asked for the supervisor.

 

[JeffreyLebowski]

throw it through their window

 

[Novercalis]

man atleast you know where a FRY is located.
im new here to LA and I went to outpost.com got thier location 3600 sepulvada whatever and drove there, NOTHING.
ABSOLUTELY NOTHING THERE.

I come back home, Map the full adress, Manahatan Beach 3600 sepulvada, and it shows where I drove.

Pico to Sep, make a left, drive South approx 2 miles, boom.

 

[mOeeOm]

Originally posted by: User1001
Should have asked for the supervisor.

Basically ya.

 

[Ricemarine]

Originally posted by: Novercalis
man atleast you know where a FRY is located.
im new here to LA and I went to outpost.com got thier location 3600 sepulvada whatever and drove there, NOTHING.
ABSOLUTELY NOTHING THERE.

I come back home, Map the full adress, Manahatan Beach 3600 sepulvada, and it shows where I drove.

Pico to Sep, make a left, drive South approx 2 miles, boom.

Well there's one in Burbank.

 

[Bozo Galora]

I brought back a Seagate that new out of the box wouldnt format (much to my surprise), and the guy at returns clearly thought it was a newb mistake, so he angrily took it back to the "testing machine" and it indeed would not format (much to HIS surprise). So they let me go back in and get another.

 

[m21s]

Originally posted by: JeffreyLebowski
throw it through their window

I second that!

 

[Matt2]

I've returned 2 sets of RAM within the last 30 days.

Opened, used and everything. I just told them it wasnt what I was looking for and they didnt say a word about it.

As long as you have everything, they should ask u if you want a refund or store credit.

 

[djnsmith7]

As long as you have the receipt, the original packaging & you're within 15 days of purchase, they should take it back.

I've returned HD's at Fry's before & never really had a problem. I would speak with someone else & if necessary, speak with the manager on duty.

Also, if there was a rebate involved, you need to have that rebate receipt with you. I don't believe they'll take a HD back without it.

 

[Sforsyth]

Just walk in there with a big bat and say I need to return this, maybe bring a few big dudes with you to.

 

[bulbasuar]

I've never been to a Fry's. But this one time, driving to California from Toronto, I saw a Fry's off the I80 in Sacramento. It was glorious...

 

[frankgomez75]

Depends on which hard drive you bought.
I remember them saying to me I have 7 days only. I bought an OEM HD in a static bag there and was told if its defective I have 7 days from the date of purchase to exchange it, otherwise I'd have to send it to the manufacture for an RMA.

If its a retail box, than you should have no problems within the first 30 days.


If it was a retail box and it hasn't been 30 days the clerk may have been confusing the policies between OEM's and RETAIL hard drives.