Frustrations with Dell Tech Support

[Dnana]

Besides the over 1/2 hour wait it takes to get to a live person, who rigidly adheres to a flowchart to troubleshoot a problem that you could otherwise explain to him/her in a few seconds - what do I do about the following:

I bought an Axim PDA X30. The voice recorder malfunctioned and when I fully realized I had a serious problem with it I was beyond the 21 days to request a refund or get a new replacement so they have sent to me now two refurbished replacements.

The first one had a faulty backup battery. The second one now has maybe a similar problem because the internal clock runs too slow. After a few hours it is behind real time by 15 minutes. I have fully charged the unit for over 24 hours. I have done soft restarts, hard restarts, etc.

I guess I will be requesting yet a third replacement. This is frustrating and I blame it on their policy of sending you refurbished models per their limited warranty policy. This is a lousy policy and will affect future purchasing decisions, for me. I learned, and now more the wiser.

 

[Need4Speed]

i agree that it sucks, but its unlikeyly that you'll do much better anywhere else. I've had a couple of pieces of HT gear go on the fritz days after outside the warranty perioed and was basically told that I am SOL and that I will have to cough up the cratch to have it repaired.

 

[helpmeout]

Dnana, Just put my 5th and last Dell up for sale. I built myself a new computer last week. Although I've never had a problem with any of the 5 that required Dell's tech support or customer service, just the very large volume of complaints about/and problems with Dell's customer service turned me off. There is a very good Dell forum though with some good people helping out:

http://forums.us.dell.com/supp...s?category.id=AximTech

 

[Tosspot]

Dell's tech support sucks. I know because I bought a Dell in May, and have had to deal with those ass masters in their support department on more than one occasion.

Dell is yet another company that fired all it's American tech support workers and shipped their jobs overseas. In Dell's case, they outsourced to India I believe, judging by the accents of the incompetent nincompoops I've had to deal with on the phone.

Twice, they've told me to hang up as I was plying through the innards of my Dell as they instructed me to, and that they would call right back, and both times they never did. They were trying to get rid of me, because they were too inept and clueless to have any idea what the problem was.