Friend's Canon Powershot Digital Elph s400 got infamous Elph "E18" error in my possesion... How long is the waranty?

CZroe

Lifer
Jun 24, 2001
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856
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A quick search on Google shows that this has been a common problem in all of Canon's compact Digital Elph series, though usually it's slightly different.

When I turn the camera on, the lense opens and moves slightly forward. It doesn't extend anywhere near as far as it's supposed to. It just stops, displays "E18" on the screen, retracts and turns off. From most of my Googling, it seems to be the other way around: The lense does not want to retract. Browsing, viewing, managing images on the compact flash card works fine.

My friend purchased it fairly recently, possibly more than 90 days ago. My mother borrowed it to take some sickening pictures of a medical condition for the insurance companies. She put it in a protective case after using it and when it came time for me to download the images, I ran into the problem (Though downloading worked just fine). I initially thought that the battery was weak, but there seems to be no power indicator in the "playback" mode. A search for the error indicated mechanical trouble, though I have seen a few mentions of it doing that when first purchased thanks to a low internal battery (I doubt that's it here, that's supposed to stay charged nearly forever and is not used to power the motors or anything. Just the date/time etc).

I guess I need to know the length of the guarantee before telling him whether Canon will service it or not (They apparantly are not fessing up to it being a design problem and aren't fixing it unless it's under waranty).
 

Vegito

Diamond Member
Oct 16, 1999
8,329
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I thought it was more than 90 days.. I sent back a s110 with broken flash like longer than 6 month and it was fix for free.. unless they changed the policy after s110 was release..
 

CZroe

Lifer
Jun 24, 2001
24,195
856
126
I was just scared that it could have been a 90 guarantee ;) Just looking for a Canon owner to tell me otherwise. Thnx!

My GameCube stopped reading discs shortly after 90 days and Nintendo has a 90-day policy :(