- Jun 24, 2001
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A quick search on Google shows that this has been a common problem in all of Canon's compact Digital Elph series, though usually it's slightly different.
When I turn the camera on, the lense opens and moves slightly forward. It doesn't extend anywhere near as far as it's supposed to. It just stops, displays "E18" on the screen, retracts and turns off. From most of my Googling, it seems to be the other way around: The lense does not want to retract. Browsing, viewing, managing images on the compact flash card works fine.
My friend purchased it fairly recently, possibly more than 90 days ago. My mother borrowed it to take some sickening pictures of a medical condition for the insurance companies. She put it in a protective case after using it and when it came time for me to download the images, I ran into the problem (Though downloading worked just fine). I initially thought that the battery was weak, but there seems to be no power indicator in the "playback" mode. A search for the error indicated mechanical trouble, though I have seen a few mentions of it doing that when first purchased thanks to a low internal battery (I doubt that's it here, that's supposed to stay charged nearly forever and is not used to power the motors or anything. Just the date/time etc).
I guess I need to know the length of the guarantee before telling him whether Canon will service it or not (They apparantly are not fessing up to it being a design problem and aren't fixing it unless it's under waranty).
When I turn the camera on, the lense opens and moves slightly forward. It doesn't extend anywhere near as far as it's supposed to. It just stops, displays "E18" on the screen, retracts and turns off. From most of my Googling, it seems to be the other way around: The lense does not want to retract. Browsing, viewing, managing images on the compact flash card works fine.
My friend purchased it fairly recently, possibly more than 90 days ago. My mother borrowed it to take some sickening pictures of a medical condition for the insurance companies. She put it in a protective case after using it and when it came time for me to download the images, I ran into the problem (Though downloading worked just fine). I initially thought that the battery was weak, but there seems to be no power indicator in the "playback" mode. A search for the error indicated mechanical trouble, though I have seen a few mentions of it doing that when first purchased thanks to a low internal battery (I doubt that's it here, that's supposed to stay charged nearly forever and is not used to power the motors or anything. Just the date/time etc).
I guess I need to know the length of the guarantee before telling him whether Canon will service it or not (They apparantly are not fessing up to it being a design problem and aren't fixing it unless it's under waranty).
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