- Jun 13, 2000
I told him to dial *2 and get the retention center to hook him up. He didn't listen. He called the reps to change his plan and argued for 15 minutes about how he deserves a better plan than what he has...yada yada yada... The girl on the other end, after 15 minutes, finally says, "Please threaten to cancel your account." He does and they send him on to the retention center. I find this amusing since they're trying not to hook people up with better deals as often... I think word got out about their retention process...