Friend got a letter from wells fargo saying a company laptop was stolen, her SS#& credit line info were on it.
- Thread starter bentwookie
- Start date
I don't get it. A letter said her laptop was where? And the letter contained her SS# and Credit line information?
If banks are really that insecure, tell her to take it to the media (assuming it's legit, which I doubt). She could probably get them to give her some cash for not talking to the media. 
Rob
Rob
Anubis
No Lifer
First I would confirm that this is actually coming from Wells Fargo. In other words, don't give out account numbers and such over the phone/e-mail/etc. to someone claiming to be from the bank.
Secondly, I would switch banks and possibly CC #'s ASAP.
But the people at the bank (assuming this is legit) should be able to tell you exactly what to do if your info has been compromised (just ignore the part where they say you should stay with their bank).
Secondly, I would switch banks and possibly CC #'s ASAP.
But the people at the bank (assuming this is legit) should be able to tell you exactly what to do if your info has been compromised (just ignore the part where they say you should stay with their bank).
Agreed. The first thing your friend should have done is call their bank, ask "WTF happened?!" and then if it's a legitimate issue, start changing credit cards and accounts.Originally posted by: Balt
First I would confirm that this is actually coming from Wells Fargo. In other words, don't give out account numbers and such over the phone/e-mail/etc. to someone claiming to be from the bank.
Secondly, I would switch banks and possibly CC #'s ASAP.
But the people at the bank (assuming this is legit) should be able to tell you exactly what to do if your info has been compromised (just ignore the part where they say you should stay with their bank).
there is a law that requires them to inform you in that manner
GLB Information Security Requirements
we have made many changes at the company i work at to provide greater security for customer information due to GLB requirements.
GLB Information Security Requirements
we have made many changes at the company i work at to provide greater security for customer information due to GLB requirements.
RossMAN
Grand Nagus
- Feb 24, 2000
- 78,954
- 408
- 136
If I were your friend I would take this very seriously and take the following immediate action:
1) Contact her bank in writing (mailed via USPS certified with return receipt), send the letter with ALL the details to their corporate headquarters. To grab their attention immediately, before mailing it --- fax it to them.
2) Contact the DMV, social security administration, and all her other financial institutions advising her identity has been stolen and ask what their procedure is to cancel and re-issue NEW accounts and cards.
3) Read up on Identity Theft.
4) Switch banks, consider a local credit union. Tell EVERYONE you know what happened including family, friends, co-workers, neighbors.
5) Start making noise by contacting and filing formal complaints (again in writing) with
6) Consider consulting an attorney and filing charges (if the attorney thinks you have a valid case). Most likely the bank will want to settle, your friend might as well get some $$$ out of this.
Although I work for a corporate bank, I prefer to only bank with a small local customer oriented Credit Union. Credit Unions rock, a local CU is offering 3.13% on a $5,000+ CD for 13 months ... the local corporate banks can't even match their offer by 50%, their "best" is 0.90% LOL
Good luck!
1) Contact her bank in writing (mailed via USPS certified with return receipt), send the letter with ALL the details to their corporate headquarters. To grab their attention immediately, before mailing it --- fax it to them.
2) Contact the DMV, social security administration, and all her other financial institutions advising her identity has been stolen and ask what their procedure is to cancel and re-issue NEW accounts and cards.
3) Read up on Identity Theft.
4) Switch banks, consider a local credit union. Tell EVERYONE you know what happened including family, friends, co-workers, neighbors.
5) Start making noise by contacting and filing formal complaints (again in writing) with
- CA attorney general
- BBB
- Local media outlets (newspaper and television)
- Magazines
6) Consider consulting an attorney and filing charges (if the attorney thinks you have a valid case). Most likely the bank will want to settle, your friend might as well get some $$$ out of this.
Although I work for a corporate bank, I prefer to only bank with a small local customer oriented Credit Union. Credit Unions rock, a local CU is offering 3.13% on a $5,000+ CD for 13 months ... the local corporate banks can't even match their offer by 50%, their "best" is 0.90% LOL
Good luck!
thanks rossman. She has about $50k sitting in her account. The bank sent her a letter and she had to call on it. I don't know what was said, but only her credit line was compromised..they opened a new credit line and said they will give her a year of free account monitoring(I said it should be longer than that).
I told her to contact kgo's consumer advocate michael finney(seven on your side) see what he says. Do you really think she can get hush money? I would be furious and worried.
what's funny is that we got a letter from one of our insurance companies (for which we are a broker) saying that all producer information was on a stolen laptop. Luckily there's not THAT much someone can do with the information but it's interesting how they don't at least keep it encrypted or have higher security.
Interesting. I wonder if that's their "cover story" explaining overall poor security. Either way, it's reprehensible.
It's not unreasonable that one of their employees might have had her info (did she apply for a mortgage or anything like that?) on their laptop, their car or house or whatever gets broken into, and the laptop gets stolen.
Now, if that's the actual scenario - then your friend probably doesn't have too much to worry about, b/c the person probably stole the laptop because it was a laptop, not because it belonged to a bank employee.
Now, if that's the actual scenario - then your friend probably doesn't have too much to worry about, b/c the person probably stole the laptop because it was a laptop, not because it belonged to a bank employee.
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