She tried to withdraw cash today from an ATM and it said her card couldn't be used..so she went inside and a guy told her that her card was frozen and that they'd send her a new one..so she figured okay, and tried to get money from a teller, who then told her she had a negative balance.
She was shocked so she went home checked her online statement but she couldn't access it because her account was frozen. She then called the customer service number to check the last 10 withdraws on the account and they were for $1-$2, which turned out to be non-BofA ATM charges. Finally she gets in touch with a person who talked about the other activity which set her back $1000..it was concluded to be fraud, and they said they'll refund her all her money back. Apparently a thief went to Vegas and somehow withrew $1000 from her account before BofA stopped it.
I didn't think it'd be quite so simple, but apparently that BofA commercial with that skiier girl really holds true to its message. She was just out about an hour and a half of her time at work settling everything, and her boss even lent her money since she wouldn't be able to get any for a few days.
Cliff's: Friend tries to withdraw money, doesn't work.
Turns out thief withdrew $1k in Vegas
She calls BofA who refunded her her money back
She was shocked so she went home checked her online statement but she couldn't access it because her account was frozen. She then called the customer service number to check the last 10 withdraws on the account and they were for $1-$2, which turned out to be non-BofA ATM charges. Finally she gets in touch with a person who talked about the other activity which set her back $1000..it was concluded to be fraud, and they said they'll refund her all her money back. Apparently a thief went to Vegas and somehow withrew $1000 from her account before BofA stopped it.
I didn't think it'd be quite so simple, but apparently that BofA commercial with that skiier girl really holds true to its message. She was just out about an hour and a half of her time at work settling everything, and her boss even lent her money since she wouldn't be able to get any for a few days.
Cliff's: Friend tries to withdraw money, doesn't work.
Turns out thief withdrew $1k in Vegas
She calls BofA who refunded her her money back