I'm struggling with the wireless on my Westell 7550 from Frontier. I'm getting more and more frequent incidents where my wireless devices can see the network, but can't access the network. This behavior is consistant across devices - smartphones, Kindle Fire, laptops, etc. Wired connections remain fully functional when this happens, so it appears to be limited to the wireless radio. I have to reset the router to get wireless going again.
I live probably 500-600 feet from the closest neighbor, inSSIDer doesn't show anything operating near my channel (11). There is one that faintly shows up on 6 every now and then, but the other two I can see are on 1.
Nothing has changed from a cordless phone or other wireless device perspective in my house that may have introduced interference. This router worked fine for approx 6 months prior to the issues over the last 2-3 weeks.
I'm also going to throw in the rant that i hate Frontier. They have a manditory modem/router rental fee of something like $7 per month that I have to pay regardless of my usage of said modem. Back in 2010(11?) when I moved and called to tell them that I didn't need a rental because I already had a wireless router, the fee suddently became "tech support". Based on similar internet rants...getting the fee waived isn't a battle I'm gonna win. I've got no other internet options, or I'd be gone in a second.
I have no qualms calliing them and telling them that I need yet another router/modem. They are fleecing me to the tune of $100 per year. This one was replaced last summer, wireless issues again. And the new one ran fine for 6 months or so....
The problem is that they send a tech out to troubleshoot and confirm the router is dead. Then they are required to set the new router up in the Frontier recommended format - which I promptly have to redo anyway. Or at least they have in the past. All this requires me to take time off work. I'd prefer not to do that.
Are there any key phrases/words I can use with the call center folks just to get a router mailed to me? Alternatively, any troubleshooting steps I can do to make my case? I can't update the firmware and when I hard reset and re-set it up, the problem still comes back.
(For the record, the techs have been awesome - the phone center people are plain incompetent. I'm amazed one organization can have such differing levels of customer service. )
I live probably 500-600 feet from the closest neighbor, inSSIDer doesn't show anything operating near my channel (11). There is one that faintly shows up on 6 every now and then, but the other two I can see are on 1.
Nothing has changed from a cordless phone or other wireless device perspective in my house that may have introduced interference. This router worked fine for approx 6 months prior to the issues over the last 2-3 weeks.
I'm also going to throw in the rant that i hate Frontier. They have a manditory modem/router rental fee of something like $7 per month that I have to pay regardless of my usage of said modem. Back in 2010(11?) when I moved and called to tell them that I didn't need a rental because I already had a wireless router, the fee suddently became "tech support". Based on similar internet rants...getting the fee waived isn't a battle I'm gonna win. I've got no other internet options, or I'd be gone in a second.
I have no qualms calliing them and telling them that I need yet another router/modem. They are fleecing me to the tune of $100 per year. This one was replaced last summer, wireless issues again. And the new one ran fine for 6 months or so....
The problem is that they send a tech out to troubleshoot and confirm the router is dead. Then they are required to set the new router up in the Frontier recommended format - which I promptly have to redo anyway. Or at least they have in the past. All this requires me to take time off work. I'd prefer not to do that.
Are there any key phrases/words I can use with the call center folks just to get a router mailed to me? Alternatively, any troubleshooting steps I can do to make my case? I can't update the firmware and when I hard reset and re-set it up, the problem still comes back.
(For the record, the techs have been awesome - the phone center people are plain incompetent. I'm amazed one organization can have such differing levels of customer service. )
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