For those who hates Dell..You're not alone...

[RossMAN]

Wow.

 

[lukatmyshu]

Wow ... you guys have had bad experience with tech support in India? Thats so strange ... whenever I call they're extremely attentive, adept problem-solver, and willing to help me out in any way possible. More than once they've given me an upgrade for my troubles.

Of course it helps that I speak hindi and tamil.

 

[phantom309]

Last year I bought an Inspiron laptop.....when I got it the LCD was blurry and had these ugly dark blotches in the lower corners. After 3 calls to tech support (reboot? FLASH THE BIOS? WHY?) I finally got them to accept it for warranty repair. Got it back 5 days later - and it was WORSE, great big grey blotch right in the middle. Several more calls, more time wasted, sent in again. Came back with a note saying that nothing was wrong and the LCD was within their QC specs. I blew it out on eBay and got almost all my money back - then bought an ancient Thinkpad PIII450 600e for $350, and it's superior in every way except speed.

They used to be great but their QC sucks and their level 1 support is impossible to deal with.

 

[RU482]

Originally posted by: rbloedow
I think that Gateway could make a huge comeback by advertising that they use only American's with their tech support, and building their computers. Seems like a lot of people would flee to them.

there you go thinking purchasing departments are quick moving entities...FOOL

 

[Winchester]

I have never got an transfer to india tech support from Dell at least. Actually, I always get people from Austin, but I am also from Texas. They have been the best company as far as I am concerned and have never had any problem with tech support or any other aspect.

 

[ElFenix]

i've had good luck with my 600m (as a product, ordering the thing was a bitch because their website screwed up and it took me 3 calls to cancel/reenter to get the order fixed...). never needed to call tech support though.