For DELL Customers

[LawBoy]

This is an announcement for those who have puchased a Dell computer from DELL Online.

If you have purchased a DELL computer and feel that they:

• Overcharged you in Shipping & Handling AND/OR

• Charged 11% tax on your order AND/OR

• Charged tax on Shipping & handling.

Then contact us.

DELL Class Action

 

[Slap]

Uh Oh!

 

[MegalodoN]

You're joking right...

 

[loup garou]

What if I cut my finger on the box they sent my computer in? Can I get in for pain & suffering???

 

[LawBoy]

Our firm is serious.

Our firm have received multiple request from our DELL customers concerning DELL's practices. We are mainly focusing on the taxation issue. Over taxing customers is outrageous.

What we are trying to gauge is whether this has been an on going practice by Dell.

Since all the issues we have posted above stems from the same overcharging act on Dell's part we find it appropriate to include those people in this announcement.

Dell Class Action

 

[LawBoy]

Sorry Werk...

We don't do Personal Injury cases. Our practice areas are Intellectual Property, Tech related law, Labor Law and Immigration Law.

 

[Windogg]

Fsuck off!!!!

Ooohhhh... gotta watch my language. Someone might think its slander.

So called Lawyers like yourself make me sick. You promise the world and what do people get in the end for their trouble??? A $25 coupon good for the purchase of their next system. meanwhile the partners get new BMWs while laughing all the way to the bank. It it a wonder that there are so many lawyer jokes out there?

Stop polluting AnandTech with your spam.

Windogg

BTW: What's the difference between a dead rat lying in the middle of a road and a dead lawyer?
There are skidmarks infront of the rat.

 

[StageLeft]

Windogg

LOL that joke is F**king rich!!!

 

[Buddha Bart]

are you kidding me?

If dell overcharged, they have ever right to seek their money back. You people are taking the lawyer-hate trend to far.

bart

 

[bigvince]

i agree with winndogg this IS NOT the place for you to get people to jump on your law suit. and dont kid yourself we all know that you make more money with more people in the class action. so take your smelly money grubbing lawyer ass somewhere else.

 

[toph99]

this for Canadian or american branch of Dell? personally i think that their prices are fair. you are paying for the tech support(if you ever have to return something or lost a cd etc.) they are extremely helpful and will ship new parts, no questions asked

 

[Moving Target]

 

[sciencewhiz]

I paid less for shipping on my dell system then my gateway system. Dell was $99 and Gateway was $129 to ship the exact same set of things. Gateway charged CA sales tax, Dell did not.

That is just my experience, but you may be barking up the wrong trail.

Edit: Gateway did try to charge me sales-tax on the shipping and I had to talk to a supervisor to get that cleared up.

 

[LawBoy]

I'm hesitant to reply to posts like this, because I see where you are coming from.

But let me set the record straight. If you are so pissed off at lawyers that you will immediately argue with anything I have to say, then please stop reading now.

"A $25 coupon good for the purchase of their next system. meanwhile the partners get new BMWs while laughing all the way to the bank." Yes that would be nice, however that is not always the case. When you go to a lawyer, and you say "I want to sue someone, but you only get paid if we win," do you understand what you are asking? IF THEY WIN. If they do not win or settle, then they are out massive expenses in addition to opportunity loss. Lawyers have families, they have to eat. Not all lawyers are rich, or even close.

Sure, in some cases they do make a lot, but others it is not so. You do not know how many hours they put in. You do not take into account those loser cases that costed the firm plenty while costing clients nothing, although nobody pays attention to this fact. People rather focus on the dollar value of the winning case. You think suing a large corporation that has endless resources is easy work? Try it sometime. Here are just some of the tasks that must be completed before a trial: Research, interviews, travel, court expenses, depositions, expert witness depositions. The tasks takes so much time you would be shocked.

What is the alternative? "Mr. Lawyer, I'd like to sue Big Co."

"O.K. My hourly fee is $150/hour. I estimate it will take 100 hours to settle or prepare for trial. I'll take half as a retainer."

"But I don't have $7,500. If I win, I'll get some money. Then I'll pay you."

"I can't take the chance that we'll lose. If we lose, how happy will you be at shelling out $15,000 to me? I have to eat, too."

As an aside, this is why "loser pays" is the worst thing that could come down the pipe. How many poor people will be able to sue Ford over the Pinto, or a baby clothing company that made flammable children's sleepwear? NONE. Rich people will be fine, as usual. Poor and normal people get the shaft.

I agree that class actions give a lot to the lawyers and little to the plaintiffs. I think it stinks. But there are 1000s of plaintiffs and a few lawyers. The alternative: pay them by the hour or sue someone yourself.

If you would like some more information on how attorneys work, I wil be happy to provide it. If you do not believe me, please go ask a lawyer that you know. Lawyers may have been reviled since the middle ages, but that doesn't mean they ALWAYS screw people.

 

[brandc]

nef

 

[Frenchie]

Windogg:

Chill man!

You promise the world
Actually, attorneys arent allowed to promise anything. They can advise what has happened in similar circumstnaces and/or what they believe may happen, but they cannot promise a certain outcome, as that would violate their rules of professional conduct.

P.S. Not all attorneys are bad. Don't make me sue you to prove that point! J/K

 

[Windogg]

Your cause would be noble if financial enrichment and glory was not the root of your crusade. You try to paint all companies in a negative light as "fat cats" who are out to screw the people. I have had the pleasure of dealing with Dell on many occasions. Over the years I bought hundred of thousands worth of Dell computer for various projects. On only a few occasions has there been a mistake and each one was quickly recitified. I was once charged for Trinitron monitors when I got conventional CRTs. After calling CS, they credited the diffence within two days. On another order, they charged higher sales tax because corporate HQ in one state and the shipping/billing address was in another. Again the situation was quickly fixed without incident. I do not feel Dell is out to deceive anyone. They have NOTHING to gain from making "pennies" when they have their repuatation on the line. If sales tax was charged on $99 S&H, the net diffence in Masscachetts would be $5.

Of course the lawyer's argument is that $5 x 100,000 people = $500,000 which quickly adds up. I agree with that one. That is why states have sales tax rates like 8.25%. .25% seems small but multifply that by billions of transactions and it becomes significant. Well $500K or even $5M is a drop in the bucket for Dell. I refuse to believe Michael Dell is spending his nights sitting in a mansion coming up with little ways to "screw" his customers.

What do I think happened? Humans happened. Humans are falliable creatures that make mistakes. Whether is was a bug in a line of code or a new hire that sucks at math, mistakes happen. I once caught a mistake before it happened but it was innocent. 10 systems were ordered without monitors but somehow the shipping for monitors was included. Whoops.... The total was recalculated.

What would make me think more jighly of you? Perhaps an article with PC Magazine that stated mistakes happen or even write a letter to Dell Customer Service. I'm sure they are more than willing to own up to their mistake.

Windogg

 

[wjones]

Well, can't complain. Dell gave $100 off and free shipping early this month.

 

[hominid skull]

IF you don't want to pay what DELL are charging for S&H then you DON'T have to!!!! Buy your computer somewhere else.

This thread makes me sick!

 

[somethingwitty]

LawBoy, the effort is appreciated, but perhaps you should go after a different company. Dell price matches within 30 days (sadly, it's for the date ordered, not shipped or recieved) and has great tech support/customer service. When they mistakenly sent me a parallel port cable for my printer instead of USB, they shipped the correct cable out at their expense and let me keep the incorrect one (b/c the item was under $25). I'm happy.

 

[LawBoy]

Perhaps you have us all wrong. We are trying to see if DELL has been overcharging other customers or if this has occured only in a few cases.

I agree that Michael Dell does not spend his nights sitting in a mansion coming up with little ways to "screw" his customers. However, I cannot explain why things happen the way they do.

If you look at Ford, do you think that they sit around the conference room thinking about putting those defective Firestone tires on those Explorer's. I really don't think so, however, the question is what do you do when someone tells you it is defective, there are reasonable steps to protect not only the public but also there own customers. However, failing to do that is a big no no. Refering to my last post, it would be virtually impossible for a person to sue if Attorney's weren't willing to take the risk.

If people just own up to there mistakes and takes steps to fix it then surely there would not be any merit to sue under.

 

[Windogg]

Many companies do acknowledge wrong doing and being honest does help no matter how dire the situation. Take the Tylenol Cyanide poisoning incident. After early reports, all Tylenol was pulled from the shelves despite having no clear indication of where the problem laid. In the end it was discovered to be an insurance scam gone wrong. Because action was taken immediatly, there was no loss of goodwill from the general public.

I still do not believe Dell is aware of any problem. Once things come to light, I'm sure everything can be settle without lawyers.

Windogg

 

[Frenchie]

Once things come to light, I'm sure everything can be settle without lawyers.

Settled without lawyers....good one! Personally, I like Dell. I would hope that they would settle any issues just to do the right thing, keep their goodwill, and please their customers. But the threat of a lawsuit helps those companies, good ones and bad ones, to do the right thing.