For anyone with an AT&T WorldNet account...

[MrGoodTimes]

:disgust:This is a heads up for those of you that are emailing tech support. If you are going to send in a message please disregard the reply from Jerry G. This is AT&T's way of getting back to you in a timely manner by automating the response. Those of you that know what I'm talking about, also know that (99.9% of the time) the response has absolutely nothing to do with your question/issue/concern. Consequently, you (the customer) gets pissed off due to your issue not being addressed. On a side note, it seems that AT&T refuses to remove the automated response further aggravating their customers. If you do receive the automated response, just ignore it & reply back with the original question. Lastly, forget about taking out on the agent (they are not responsible), as the automated response is computer generated. Trust me, I work in the tech support field & the agents want nothing more than to resolve your issue once & once only. We don't want to be your friends, pals, or teachers. We just want to address your issue & not waste your time or our time & get you on your way.

 

[kranky]

Thank you for contacting us with your question or concern. ATOT is committed to superior customer service and we strive to exceed your expectations.

Your question or concern will be posted on ATOT shortly. You should expect a response to your question or concern in 03 hours or less.

If additional information is needed, one of our posters will advise you.

Best regards,
Jerry G.
ATOT Customer Service Representative

 

[kranky]

Geez, didn't mean to kill your thread. C'mon peeps, I was just joking!

And, free bump.

 

[QTPie]

lol

 

[MrGoodTimes]

no prob, kranky. just providing a perspective.