No other comments?
Oh well....thought that would generate a good "My provider stinks because...." thread.
Well, onto another topic, it's important to learn two things:
1) Keep a good track record for payments. I'm not sure why the CSR asked, but he did ask if this was the first time I had called Cingular customer service and when I said yes he said "This should be easy to fix, then..." I also recently had a problem where my check to my CC was lost in the mail so I got late fee/finance charge and it was easily resolved over the phone, probably in part due to the fact that in 4 years I've never missed a payment or had to dispute a charge.
2) Know what you want and be NICE foremost and PERSISTANT secondmost. Don't point fingers, don't be critical.
I called the CSR up and I knew that I was expecting to get $5 removed from my bill. I nicely explained "It appears that a number on my check was misread as a 4 instead of a 9. As a result, I shorted you a nickel and was assessed a $5 penalty. Could you help me correct this?"
He not only credited me the $5, he even credited me the nickel I still owed. Very nice of him. It's only a nickel, but I was prepared to pay them every penny due them if it spared me the $5.
Anyway, of course, I was expecting a certain fee and he came up with a different number. he must have credited me $7 or something. I'm not dishonest, and I'm not out to screw anyone, so I just told him that I thought that $5.05 from my current balance was something else.
Problem solved after 5 min on hold and 5 min chatting to the CSR.
A little honey goes a long way
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