The digital subscriber line provider was the focus of considerable customer ire Monday when its two main support lines hung up on customers looking for assistance. This prompted reports on several online customer forums claiming Covad Communications, Flashcom's DSL provider, was switching the lines to customers from other ISPs and shutting them down.
Steve Fowler, Flashcom vice president of customer care, said they are open for business and that any phone problems customers might have experienced yesterday were unintentional.
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Steve Fowler, Flashcom vice president of customer care, said they are open for business and that any phone problems customers might have experienced yesterday were unintentional.
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