Firefox keeps crashing; the screen was also going black, but fixed that

BBCMember

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Jul 23, 2005
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Not sure what the deal is, but Firefox keeps crashing on this system. It was also giving BSOD errors, and the screen was going black at times. I looked up the code on the BSOD error, and it said it was a bad video driver. So, I attempted to update it, but there was no update.

However, since the screen was going black, I figured the onboard video was going bad. So, I got a new Chaintech GeForce 5200 128MB DDR card. It has cured the problem of the screen going black and the BSOD errors, but Firefox is still crashing.

Just so you know, I've already formatted the drive and reinstalled the OS, so it is not spyware, malware, or a virus.

Also, I ran memtest and did 10 passes. It passed all 10, so it is not the RAM.

The system is from PC Club. The make is called "Empower" (never heard of it).

Specs:
XP Home SP3
1GB RAM
Intel Pentium 2.66GHz
80GB HD
MSI PM8M3 - V H mobo


Here is the error message that Firefox gives:
--------------------
Add-ons: jqs@sun.com:1.0,{972ce4c6-7e08-4474-a285-3208198ce6fd}:3.0.4
BuildID: 2008102920
CrashTime: 1227225724
InstallTime: 1227025175
ProductName: Firefox
SecondsSinceLastCrash: 57328
StartupTime: 1227212124
Theme: classic/1.0
UserID: 5a6d5304-656b-4032-96a4-08a87af5728b
Vendor: Mozilla
Version: 3.0.4

This report also contains technical information about the state of the application when it crashed.
---------------------

Suggestions?
 

BBCMember

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Jul 23, 2005
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I created a new user and deleted the user account I was using (I was going to delete it anyway) to see if any of the user settings or files were causing it. No luck. Just got a blue screen error:

IRQL_NOT_LESS_OR_EQUAL

Check new hardware, etc.

STOP: 0x0000000A (0x001B0007, 0x00000001c, 0x00000001, 0x804d9652)

Beginning dump of physical memory
Physical memory dump complete
Contact your system admin...

Found this on ms.com:

http://support.microsoft.com/kb/314063

Will try an OS repair.
 

BBCMember

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Jul 23, 2005
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Originally posted by: mpilchfamily
No you need to Run Memtest. Sounds like you may have a bad DIMM.

Also, I ran memtest and did 10 passes. It passed all 10, so it is not the RAM.

And I just "repaired" windows and am still getting a BSOD. It has the same stop error number as above (the second one that I mentioned), but the numbers inside the parentheses are a little bit different.

Also, when the BSOD occurs, the CPU fan starts speeding up and it sounds like it's about to take off in flight, but then it calms down. It was doing it while it was dumping the physical memory. But it slowed down to normal before it finished dumping it.