I noticed the Flyers - Leafs game was on NHL Network tonight, so I flipped to it and it said I didn't have it. Thought I'd just call in and see what it cost to add, or even if I should already get it as part of my package. I had signed up a few months ago for their TV, internet (10/2), and phone bundle.
After about 10 mins on the phone b/c their billing system was slow as molasses, the rather friendly rep comes back on and tells me it's actually going to save me money to upgrade my package. I now have the Extreme HD TV package, 20/5 internet, and the usual phone for about $15 less than I was paying for the next year. I got to keep my $35/mo bundle discount. So now I get to watch the Flyers in HD, faster internet, AND save a few bucks.
Don't know about anyone else, but this is one of the rare moments of luck when calling into customer service. I usually avoid it, but I might have to try my luck more often.
They probably could've charged me the a la carte price if it was low, but she went the extra mile to look up the new bundle pricing because she suspected it was less than what I pay now. That was excellent customer service.
Edit for more detail:
If you're in the DC area and on the original Triple Freedom bundle ($105/mo before discounts for all 3), might not hurt to call in and ask about the new bundles. I think mine is now the Extreme HD package. It's $90 and change a month before discounts, and you get to keep the ones you had before. They terminate your old contract and you do take a 1yr agreement from the date of the change, but it doesn't tack on to the end of the original.
After about 10 mins on the phone b/c their billing system was slow as molasses, the rather friendly rep comes back on and tells me it's actually going to save me money to upgrade my package. I now have the Extreme HD TV package, 20/5 internet, and the usual phone for about $15 less than I was paying for the next year. I got to keep my $35/mo bundle discount. So now I get to watch the Flyers in HD, faster internet, AND save a few bucks.
Don't know about anyone else, but this is one of the rare moments of luck when calling into customer service. I usually avoid it, but I might have to try my luck more often.
They probably could've charged me the a la carte price if it was low, but she went the extra mile to look up the new bundle pricing because she suspected it was less than what I pay now. That was excellent customer service.
Edit for more detail:
If you're in the DC area and on the original Triple Freedom bundle ($105/mo before discounts for all 3), might not hurt to call in and ask about the new bundles. I think mine is now the Extreme HD package. It's $90 and change a month before discounts, and you get to keep the ones you had before. They terminate your old contract and you do take a 1yr agreement from the date of the change, but it doesn't tack on to the end of the original.
