Filing A Formal Complaint With My ISP.

[Jimbo]

I noticed this message from a Mod on another thread about the alleged return of a certain banned poster.
OK, fine, I understand the need for banning and such in this forum. If Mods did not ban, this place would be an even bigger zoo than it is.
I'm just wondering why my ISP would even care if I was banned and came back and they got a complaint letter from AT?

Am I missing something here?

 

[Legendary]

Usually filing a complaint would only be merited by an abuse of the ISP's services. What that entails and how it relates to AT I do not know.

 

[Jimbo]

Originally posted by: Legendary
Usually filing a complaint would only be merited by an abuse of the ISP's services. What that entails and how it relates to AT I do not know.

That is kinda what I was thinking. I could understand it if you were making credible death threats or something equally bad, but neffing?

 

[MrBond]

Originally posted by: Jimbo

Originally posted by: Legendary
Usually filing a complaint would only be merited by an abuse of the ISP's services. What that entails and how it relates to AT I do not know.

That is kinda what I was thinking. I could understand it if you were making credible death threats or something equally bad, but neffing?

Read your AUP, depending on how broad it is, neffing could constitute a breach of the terms of service and grounds for account termination. When I worked at the isp, we would terminate a users account if a large board (like AT) complained of abuse by a user.

 

[ptyes]

Why would an ISP want to get rid of a customer who just happens to be an @$$ on some message board? If he was doing something against the law, like ripping people off in the For/Sale forum, ok, but just being rude, I don't think so.

It's bad bussieness.

 

[n0cmonkey]

Originally posted by: ptyes
Why would an ISP want to get rid of a customer who just happens to be an @$$ on some message board? If he was doing something against the law, like ripping people off in the For/Sale forum, ok, but just being rude, I don't think so.

It's bad bussieness.

Because that user is kind of a respresentative of the users on that ISP. If a bunch of users started acting like asshats on the net, sites may consider blocking the ip range of the ISP, leading to more disgruntled customers who cant reach the site.

Its good business to get rid of trash.

 

[Jimbo]

Originally posted by: MrBond

Originally posted by: Jimbo

Originally posted by: Legendary
Usually filing a complaint would only be merited by an abuse of the ISP's services. What that entails and how it relates to AT I do not know.

That is kinda what I was thinking. I could understand it if you were making credible death threats or something equally bad, but neffing?

Read your AUP, depending on how broad it is, neffing could constitute a breach of the terms of service and grounds for account termination. When I worked at the isp, we would terminate a users account if a large board (like AT) complained of abuse by a user.

OK, I read my ISP's Terms of Service Agreement (for the first time), and it is pretty darn vague on things that are not absolutely illegal.
But, why would an ISP care if it is AT or Billy Joe Bob's random discussion board?

I'm not planning a neffing attack, but I have seen some people get banned for some pretty silly reasons (living with an illegal alien room mate, etc.).

 

[chiwawa626]

If i was an ISP i would try to keep my customers reguardless if i get letters that their neffing too much

The only thing i would kick them out for is illegal things like hacking, cc fraud, and crazy use of bandwidth that goes against most tos.

 

[n0cmonkey]

Originally posted by: chiwawa626
If i was an ISP i would try to keep my customers reguardless if i get letters that their neffing too much

The only thing i would kick them out for is illegal things like hacking, cc fraud, and crazy use of bandwidth that goes against most tos.

But you would not respect someone else's terms of service?

 

[dabuddha]

Originally posted by: n0cmonkey

Originally posted by: chiwawa626
If i was an ISP i would try to keep my customers reguardless if i get letters that their neffing too much

The only thing i would kick them out for is illegal things like hacking, cc fraud, and crazy use of bandwidth that goes against most tos.

But you would not respect someone else's terms of service?

but how wouldn't he be respecting someone else's terms of service. He's not helping his user get around the ban.

 

[n0cmonkey]

Originally posted by: dabuddha

Originally posted by: n0cmonkey

Originally posted by: chiwawa626
If i was an ISP i would try to keep my customers reguardless if i get letters that their neffing too much

The only thing i would kick them out for is illegal things like hacking, cc fraud, and crazy use of bandwidth that goes against most tos.

But you would not respect someone else's terms of service?

but how wouldn't he be respecting someone else's terms of service. He's not helping his user get around the ban.

So an ISP who does not cut off the service to a customer that sites have complained about for cracking into their systems is not in any way responsible because they are not "helping him crack"? Or spammers. Or someone who clearly violates the ToS of the site they are pestering.

So, we will say this ISP is a major cable company. Now, the site gets annoyed at the antics of a customer from this ISP. They send information to the ISP's abuse dept. in a good will attempt to get this resolved. The antics get to an increadibly annoying point and the ISP is useless. The site blocks the ip range belonging to the cable company. All of a sudden, half the readers cant read the site from home. When they find out why, they should be pissed at the ISP for allowing this to happen. Fix the customer problem and this would have never happened.

 

[Double Trouble]

Most ISP's have to balance the need to keep paying customers against the need to keep trash from causing the service to get a bad name (and perhaps lose access to certain parts of the net). Most ISP's will not boot a user after receiving complaints from some board -- they generally warn them first (perhaps by sending an email or letter to say that there's been a complaint filed). If the behavior continues, then the ISP can either completely ignore the complaining party (like AT), or boot the user (or warn again etc). AOL has been notorious in the past for not doing anything to put a collar on idiots and pests..... they simply ignore the complaints if they don't involve something that could turn into a legal issue for them.

 

[Soybomb]

Originally posted by: ptyes
Why would an ISP want to get rid of a customer who just happens to be an @$$ on some message board? If he was doing something against the law, like ripping people off in the For/Sale forum, ok, but just being rude, I don't think so.

It's bad bussieness.

n0c hit it head out, you don't want that whole netblock blocked usually. Besides if the person is an ass in one place that you hear from they probably are in 10 others you didn't hear about. As a home user your business is pretty much unimportant to the isp, so if you're going to cause them problems, its not worth it to keep you.

 

[dabuddha]

Originally posted by: n0cmonkey

Originally posted by: dabuddha

Originally posted by: n0cmonkey

Originally posted by: chiwawa626
If i was an ISP i would try to keep my customers reguardless if i get letters that their neffing too much

The only thing i would kick them out for is illegal things like hacking, cc fraud, and crazy use of bandwidth that goes against most tos.

But you would not respect someone else's terms of service?

but how wouldn't he be respecting someone else's terms of service. He's not helping his user get around the ban.

So an ISP who does not cut off the service to a customer that sites have complained about for cracking into their systems is not in any way responsible because they are not "helping him crack"? Or spammers. Or someone who clearly violates the ToS of the site they are pestering.

So, we will say this ISP is a major cable company. Now, the site gets annoyed at the antics of a customer from this ISP. They send information to the ISP's abuse dept. in a good will attempt to get this resolved. The antics get to an increadibly annoying point and the ISP is useless. The site blocks the ip range belonging to the cable company. All of a sudden, half the readers cant read the site from home. When they find out why, they should be pissed at the ISP for allowing this to happen. Fix the customer problem and this would have never happened.

huh? I thought we're talking about someone being banned from a message board. Spamming and hacking is already against most (if not all) ISP's TOS.

 

[Ylen13]

most isp will not care for a simpel reason that they will lose customer. At is not big enough for them to care. Now let say www.microsft.com send a complain letter then something would be done otherwise unless their is a big chances that alot of use will be affected accesing particular site, isp just look other way and tell the complainer we can care less about your problem.