Fedex SmartPost + USPS lost my Amazon order! [Solved]

Discussion in 'Off Topic' started by mxnerd, Sep 15, 2012.

  1. mxnerd

    mxnerd Golden Member

    Joined:
    Jul 6, 2007
    Messages:
    1,704
    Likes Received:
    1
    What can I do?

    The Amazon website & USPS office said it's delivered Sep. 12th, I never received it. I went to USPS office and talked to the clerk & postmaster, they checked and print a record showing it's delivered, told me there is nothing they can do.

    The postmaster later told me he will call me next day, yet he never did. Went in today again and still get same answer - it's delivered - per their record.

    It's an order sold by third party but fulfilled by Amazon, and Amazon used the Fedex Smartpost + USPS service. So basically four parties are involved, who is responsible? I don't want to lose this $27 order!
     
    #1 mxnerd, Sep 15, 2012
    Last edited: Sep 20, 2012
  2. Leros

    Leros Lifer

    Joined:
    Jul 11, 2004
    Messages:
    21,881
    Likes Received:
    5
    I'd talk to Amazon, they're pretty good about customer satisfaction.
     
  3. abaez

    abaez Diamond Member

    Joined:
    Jan 28, 2000
    Messages:
    7,155
    Likes Received:
    0
    Did you call Amazon?
     
  4. unokitty

    unokitty Diamond Member

    Joined:
    Jan 5, 2012
    Messages:
    3,349
    Likes Received:
    0

    Contact Amazon.

    Uno
     
  5. T_Yamamoto

    T_Yamamoto Lifer

    Joined:
    Jul 6, 2011
    Messages:
    13,836
    Likes Received:
    6
    Call Amazon.
     
  6. jupiter57

    jupiter57 Diamond Member

    Joined:
    Nov 18, 2001
    Messages:
    4,594
    Likes Received:
    0
    Just be sure to post this same question on EVERY internet forum you can find BEFORE you even think about contacting Amazon.
     
  7. Tim

    Tim Diamond Member

    Joined:
    Feb 13, 2007
    Messages:
    5,310
    Likes Received:
    1
    Did you contact Amazon or post here first... oh, wait.
     
  8. darkxshade

    darkxshade Lifer

    Joined:
    Mar 31, 2001
    Messages:
    13,756
    Likes Received:
    0
    Don't contact Amazon, that would actually solve your problem. I suggest posting in other forums for more advice.
     
  9. SandEagle

    SandEagle Lifer

    Joined:
    Aug 4, 2007
    Messages:
    16,817
    Likes Received:
    1
    ha ha

    and may i add, ha.
     
  10. paulney

    paulney Diamond Member

    Joined:
    Sep 24, 2003
    Messages:
    6,916
    Likes Received:
    0
    Not sure if this was mentioned, but I'd talk to Amazon first.
     
  11. Ricochet

    Ricochet Diamond Member

    Joined:
    Oct 31, 1999
    Messages:
    6,318
    Likes Received:
    0
    I'm fairly certain no one else on this forum is smart enough to give you the proper answer. Call Amazon CSR.
     
  12. Slick5150

    Slick5150 Diamond Member

    Joined:
    Nov 10, 2001
    Messages:
    8,758
    Likes Received:
    1
    Whatever you do, don't call Amazon. The rest of the people here are trying to trick you.
     
  13. Nintendesert

    Nintendesert Diamond Member

    Joined:
    Mar 28, 2010
    Messages:
    7,761
    Likes Received:
    2
    Dude, just call Amazon. I had an order this last week where only part of it came in. I sent an email through the site and no questions, no hassle and no problems. They refunded and even paid for next day shipping on the item to get it back out to me. Amazon customer support is top notch and why I'll keep giving them my business. I've never been hassled or had a problem with Amazon when something doesn't show up.
     
  14. amdhunter

    amdhunter Lifer

    Joined:
    May 19, 2003
    Messages:
    22,916
    Likes Received:
    8
    I don't know if anyone suggested this, but you should try calling Amazon.
     
  15. Born2bwire

    Born2bwire Diamond Member

    Joined:
    Oct 28, 2005
    Messages:
    9,843
    Likes Received:
    0
    Have you tried calling Newegg?
     
  16. dave_the_nerd

    Joined:
    Feb 25, 2011
    Messages:
    11,612
    Likes Received:
    95
    They didn't lose it, they just shipped it.

    Call UPS. They'll straighten this out.
     
  17. Newbian

    Newbian Lifer

    Joined:
    Aug 24, 2008
    Messages:
    23,454
    Likes Received:
    35
    I would blame ebay as they stole your package and listed it for auction that I am bidding on.
     
  18. Destiny

    Destiny Platinum Member

    Joined:
    Jul 6, 2010
    Messages:
    2,309
    Likes Received:
    0
    I blame the trolls living under your front porch...
     
  19. mxnerd

    mxnerd Golden Member

    Joined:
    Jul 6, 2007
    Messages:
    1,704
    Likes Received:
    1
    You guys are funny. I'll call Amazon and see what happened.

    Searched the net and everyone said Fedex Smartpost is stupid.
     
  20. mxnerd

    mxnerd Golden Member

    Joined:
    Jul 6, 2007
    Messages:
    1,704
    Likes Received:
    1
    Contacted Amazon and was told:

    "Sometimes a carrier will accidentally scan a package as "Delivered" when it's actually still on the way. When this happens, the package is usually delivered within the next few business days." Told me wait until 19th and contact them again.

    Will see.
     
  21. Aikouka

    Aikouka Lifer

    Joined:
    Nov 27, 2001
    Messages:
    27,079
    Likes Received:
    4
    I had a Monoprice order that was shipped via USPS list itself as delivered, but I didn't have it. I thought the mail carrier put it in the wrong mailbox (I sometimes get my neighbor's mail). A few days later, I found it in my mailbox. I had it shipped via the 3-5 day shipping option, and it took almost 7-10 days to get it. :|
     
  22. drebo

    drebo Diamond Member

    Joined:
    Feb 24, 2006
    Messages:
    7,043
    Likes Received:
    1
    That's because USPS is too busy delivering reams of junkmail to get actual legitimate mail right.
     
  23. mxnerd

    mxnerd Golden Member

    Joined:
    Jul 6, 2007
    Messages:
    1,704
    Likes Received:
    1
    7 days after the supposed delivery date and still not getting the item, Amazon agreed to refund the money.

    A great company that's willing to make things right.
     
  24. AyashiKaibutsu

    AyashiKaibutsu Diamond Member

    Joined:
    Jan 24, 2004
    Messages:
    9,308
    Likes Received:
    1
    Yea, the one time I didn't get a package amazon refunded my money. Lasership is such a POS shipping company btw. Pretty sure they lost it and marked it delivered since I have serious doubts someone stole it from inside my locked apartment complex.
     
  25. DCal430

    DCal430 Diamond Member

    Joined:
    Feb 12, 2011
    Messages:
    5,961
    Likes Received:
    0
    My one bad amazon shipping experience was I paid extra for next day, and the item arraived late, do to problem with the UPS plane. Amazon says they will refund the extra fee for next day if it is late, but they never did. I found out a while later that such refunds are NOT automatic, but I was suppose to contact amazon and notify them. IMHO it should have been automatic.