So, last time we were here, I had four packages being held "hostage" by FedEx Ground because I had "a bad address and it could not be found." This despite my detailed instructions on how to get here over several days with various supervisors at FedEx Ground (RPS).
After much gnashing of teeth with the RPS CSRs, I finally get to arrange to pick up the packages at their substation; unusual in that the substation is not set up for customer pickup or dropoff.
These packages, sent from Tampa, FL, coming 650 miles to Sylvania, GA (about an hour NW of Savannah, GA). 13 days to get them into my hands.
Well, I meet the "confused" driver two days ago, the one who swears my address on every package is incorrect (the address is my CC billing address, and I assure you, the CC compnay has NO problem finding my mailbox...and neither does FedeX Express, UPS, several trucking companies that delivered palleted Dell computers to me, the USPS, etc.). He says the problem is the maping software RPS uses.
I ask what they use, so I can avoid ever buying such junk. He says, "We use Mapquest off the internet."
Now you have here a major shipping/package deliver compnay that is using free mapping software from the internet to show them how to get to wherever they need. My experience with Mapquest, it's not always correct and in many instances, it's horribly incorrect.
And in the end, never received as much as an apology for the massive delay in deliver of the packages, just "Thanks for your money, now shut up."
Now for the insult to injury; I have a package that is coming from Maine to me......left Maine on the 20th and is out for delivery this morning. It's coming FexEx Express and will get here. I just wish FedEx Express and RPS would share their mapping software or drivers.
After much gnashing of teeth with the RPS CSRs, I finally get to arrange to pick up the packages at their substation; unusual in that the substation is not set up for customer pickup or dropoff.
These packages, sent from Tampa, FL, coming 650 miles to Sylvania, GA (about an hour NW of Savannah, GA). 13 days to get them into my hands.
Well, I meet the "confused" driver two days ago, the one who swears my address on every package is incorrect (the address is my CC billing address, and I assure you, the CC compnay has NO problem finding my mailbox...and neither does FedeX Express, UPS, several trucking companies that delivered palleted Dell computers to me, the USPS, etc.). He says the problem is the maping software RPS uses.
I ask what they use, so I can avoid ever buying such junk. He says, "We use Mapquest off the internet."
Now you have here a major shipping/package deliver compnay that is using free mapping software from the internet to show them how to get to wherever they need. My experience with Mapquest, it's not always correct and in many instances, it's horribly incorrect.
And in the end, never received as much as an apology for the massive delay in deliver of the packages, just "Thanks for your money, now shut up."
Now for the insult to injury; I have a package that is coming from Maine to me......left Maine on the 20th and is out for delivery this morning. It's coming FexEx Express and will get here. I just wish FedEx Express and RPS would share their mapping software or drivers.
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