- Jan 13, 2000
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I've got four packages that are being held hostage by a FedEx Ground, not Express, driver because he states "Incorrect address" on all the packages.
Now, admittedly, I do live out in the country. But the damned FedEx substation is within 15 minutes of my house and one has to take only 3 turns to get to my house.
Instead, the first day, I get told by the cust. serv.rep. that the driver didn't list a reason he didn't deliver and he probably just ran out of time. (?) How does one quit delivering when one still has packages on the truck? I know UPS doesn't.
The second day when the packages don't arrive (and were needed for the following day, yesterday), the cust. rep. says my address is incorrect.
Incorrect? The packages are coming to my CC's billing address.......an address that UPS, FedEx Express (which comes out of Augusta, GA, over 1.5 hours away instead of 15 min. away), the USPS, Averitt trucking Co., among others, all find the "incorrect address". Hell, I just received my latest statement from the CC I used for these parts......came to the same "incorrect address" without a problem.
So, I call to inquire about where the packages are and put a hold on them in Statesboro, which has NO customer pickup counter so I'm stuck in this loop, and get told FedEx Ground doesn't home deliver on Mondays, so it'll be Tuesday at the earliest before anything can be done. ??????
Don't deliver on Mondays? I knew FedEx Ground was RPS before FedEx absorbed them, but I thought some of the bad RPS habits were gone. I see that I was wrong.
FedEx Ground nevermore. Damned incompetence!
Sorry for the rant......
Now, admittedly, I do live out in the country. But the damned FedEx substation is within 15 minutes of my house and one has to take only 3 turns to get to my house.
Instead, the first day, I get told by the cust. serv.rep. that the driver didn't list a reason he didn't deliver and he probably just ran out of time. (?) How does one quit delivering when one still has packages on the truck? I know UPS doesn't.
The second day when the packages don't arrive (and were needed for the following day, yesterday), the cust. rep. says my address is incorrect.
Incorrect? The packages are coming to my CC's billing address.......an address that UPS, FedEx Express (which comes out of Augusta, GA, over 1.5 hours away instead of 15 min. away), the USPS, Averitt trucking Co., among others, all find the "incorrect address". Hell, I just received my latest statement from the CC I used for these parts......came to the same "incorrect address" without a problem.
So, I call to inquire about where the packages are and put a hold on them in Statesboro, which has NO customer pickup counter so I'm stuck in this loop, and get told FedEx Ground doesn't home deliver on Mondays, so it'll be Tuesday at the earliest before anything can be done. ??????
Don't deliver on Mondays? I knew FedEx Ground was RPS before FedEx absorbed them, but I thought some of the bad RPS habits were gone. I see that I was wrong.
FedEx Ground nevermore. Damned incompetence!
Sorry for the rant......